Jbs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they still have not provided any receipts or any proofThey need to pay us first before we cancel serviceThey can't just take away years of grease and tell us we are free to go if we wantI want them to refund I am willing to sit down and discussThey are also lying about the value of greaseThe value has been going up and up every year Regards, [redacted]

Clearly we have a situation that is unfavorableI am willing to is sit down with the consumer/ business owner and work out a soluationWe have maintained our service responsibility including payment for raw waste material that has minimal value until trucked and processed, I will note the agreement gave the customer the option to exit at any time if not satisfiedThat was three years ago, My concerns are three years have passed without incident or a direct complaint Thank You, John K***

Contrary to the customer complaint [redacted] operator dba [redacted] a chain eatery serving fast foodThis paticular individual clearly is missing factsMopac clearly is not in the Trap cleaning business and has never solicited such serviceWe are a collector of used cooking oilOn december 19, the complaintant entered into an agreement to have Mopac collect the waste cooking oil from a single [redacted] location operated by complaintaintAt that time the customer agreed to a modest sign on bonus that was sent on December 20, It was also agreed that the customer could end the agreement at any time if not satisfied over the course of our relationship being monthsThe customer has received a total of $for the waste cooking oil collected to dateCustomers minum check amount was never less than $ It was agreed by both parties the value of the material would follow the market trends and adjust accordinglyOn April we received a voice mail, caller identified herself as Maliha looking for Trap cleaning she never received in the past three years and wanted $a gallon for the collected materialThis call was handeled by a field manager at the time we assumed all issues were resolved we have documentation of all sixteen transactions, checks issued to J [redacted] dba [redacted] Upon request Sincerely

Contrary to the customer complaint [redacted] operator dba [redacted] a chain eatery serving fast food. This paticular individual clearly is missing facts. Mopac clearly is not in the Trap cleaning business and has never solicited such service. We are a collector of used cooking oil. On december...

19, 2012 the complaintant entered into an agreement to have Mopac collect the waste cooking oil from a single [redacted] location operated by complaintaint. At that time the customer agreed to a modest sign on bonus that was sent on December 20, 2012. It was also agreed that the customer could end the agreement at any time if not satisfied over the course of our relationship being 31 months. The customer has received a total of $1391.46 for the waste cooking oil collected to date. Customers minum check amount was never less than $55.00  It was agreed by both parties the value of the material would follow the market trends and adjust accordingly. On April 16 2015 we received a voice mail, caller identified herself as Maliha looking for Trap cleaning she never received in the past three years and wanted $1.50 a gallon for the collected material. This call was handeled by a field manager at the time we assumed all issues were resolved. 
we have documentation of all sixteen transactions, checks issued to J[redacted] dba [redacted]. Upon request
 
Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they still have not provided any receipts or any proof. They need to pay us first before we cancel service. They can't just take away 3 years of grease and tell us we are free to go if we want. I want them to refund.  I am willing to sit down and discuss. They are also lying about the value of grease. The value has been going up and up every year. 
Regards,
[redacted]

Clearly we have a situation that is unfavorable. I am willing to is sit down with the consumer/ business owner and work out a soluation. We have maintained our service responsibility including payment for raw waste material that has minimal value until trucked and  processed, I will note the agreement gave the customer the option to exit at any time if not satisfied. That was three years ago, My concerns are three years have passed without incident or a direct complaint.
Thank You,
 
John K[redacted]

Contrary to the customer complaint [redacted] operator dba [redacted] a chain eatery serving fast food. This paticular individual clearly is missing facts. Mopac clearly is not in the Trap cleaning business and has never solicited such service. We are a collector of used cooking...

oil. On december 19, 2012 the complaintant entered into an agreement to have Mopac collect the waste cooking oil from a single [redacted] location operated by complaintaint. At that time the customer agreed to a modest sign on bonus that was sent on December 20, 2012. It was also agreed that the customer could end the agreement at any time if not satisfied over the course of our relationship being 31 months. The customer has received a total of $1391.46 for the waste cooking oil collected to date. Customers minum check amount was never less than $55.00  It was agreed by both parties the value of the material would follow the market trends and adjust accordingly. On April 16 2015 we received a voice mail, caller identified herself as Maliha looking for Trap cleaning she never received in the past three years and wanted $1.50 a gallon for the collected material. This call was handeled by a field manager at the time we assumed all issues were resolved. 
we have documentation of all sixteen transactions, checks issued to J[redacted] dba [redacted]. Upon request
 
Sincerely