J.C Construction NY, Inc.

I had my 2012 vehicle with 62k miles serviced at Clinton Collision in September. David was working with me. They replaced the driver side door (I supplied), passenger fender (I supplied), and did small collision work on the passenger rear quarter panel, as well as painted the passenger side of the car, front bumper, and driver side door. I was charged $4,500 and shown no color swatch before it was painted. Upon pickup, I noticed the new paint was 6 shades darker than the original paint. David told me to wash it a few times and it would lighten up. After 6 washes the paint was still dark. While Dave admitted that it's hard to match the exact paint, he said he didn't think it would be this dark, and "the guys" thought they made a proper selection. I explained my displeasure in the paint not even being close to the original. Since it was in October and Clinton Collision stated they do not do work in the winter, David said: "don't worry, come back in the spring and I'll take care of you." I have been trying to get an appointment with Dave since April '23. Finally I dropped the car off Thursday, June 22nd. Dave called me into the shop Friday, June 23 to actually show me the new color swatch, which actually matches. He proceeded to tell me he would fix his mistake for $2,000. I don't understand why I am being charged twice for the same paint job that he said he would take care of. When I stated that, he said: "that's not what I meant." He refused to give me a copy of the original and updated invoice. I have since picked up my car on Monday, June 26th. I have included pictures of the car in original paint, Dave's paint job to see the stark contrast, and the new color swatch. Keep in mind they never showed me the original swatch. I would like the job taken care of like he said and the mistake corrected, or some of the original $4,500 back so I can go to a place that can match.