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J.C. Discount Fuel, Inc.

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Reviews J.C. Discount Fuel, Inc.

J.C. Discount Fuel, Inc. Reviews (7)

Terrible customer service, those ladies are nasty and don't try to reason with them.

we refunded card for the difference customer never spoke with me we could have resolved this earlier thanks [redacted]

Terrible customer service, those ladies are nasty and don't try to reason with them.

I wish I had done my research before signing with JC Discount. Their customer service is horrible the ladies in the office are nasty condescending unorganized and unprofessional. This contract can't be up soon enough. Complaining to office manager got me no where she hung up on me too. When asked if their was someone above her I could speak to she said no! I find that hard to believe obviously she's not the owner. Never again!!! Please do your research before signing with them... I should have gone with Slomens.

Review: Orderered 100 gallons of fuel. Fuel truck driver arrived and hooked up delivery hose to neighbors tank. When driver realized he was at wrong address he moved hose to my tank and completed delivery. My fuel tank should have registered over 3/4 tank bur registered just at 3/4. It was at 1/2 tank prior to delivery. They were also supposed to apply a credit to my account which they did not do. When I contacted the fuel company they told me the driver did not pump any fuel into my neighbors tank. I have taken and observed enough fuel deliveries at my job and my home to know what a fuel delivery looks like and I certainly know what 100 gallons delivered looks like in my fuel tank. It is my opinion that I was shorted between 20 and 25 gallons of fuel oil due to drivers mistake yet the fuel company denies that the driver pumped fuel into my neighbors tank and are relying on the delivery ticket which shows the time started 10:56:22AM and time ended 11:01:07AM and 100 gallons gross delivered.Desired Settlement: Own up to the error and refund the ammount charged for the misappropriated fuel. They have already agreed to refund the credit owed.

Business

Response:

we refunded card for the difference customer never spoke with me we could have resolved this earlier thanks [redacted]

Only delivered half the oil indicated but cashed the the check for the full amount without notification. Now they are threatening to hold onto the rest of the money. The customer service personnel are condescending and really nasty!

Company sent oil burner technician to service complaint of no-heat or intermittent heat that began after a delivery of fuel oil from the same company. Technician showed up and did not perform any diagnostics or measurements. Proceeded to clean off the flame sensor and informed me that I needed a new burner and the charge would be $800 plus tax. I was billed $125 for the service call and immediately after the technician left, the burner stopped working. I called another company to service the burner. The second company diagnosed the problem as clogged filter and fuel line within 15 minutes. They replaced the filter and blew out the lines to clear them. They then took diagnostic measurements of the burner and informed me that the burner was working just fine. I have had no problems since the other company serviced the burner. The technician from JC Discount failed to diagnose the most basic problem that would be expected after an oil delivery and instead recommended full burner replacement which would not have even resolved the problem. This indicates the technician was either grossly incompetent or was trying to defraud me into purchasing unnecessary parts and labor. In addition, the filter and line clogging was likely due to inferior fuel oil delivered by the same company. I inquired with JC Discount to get refund for this service and was told that I would be contacted back within two days. I never received any contact. I followed up again and was told the "owner" would contact me. I still have not received any contact.

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Description: OILS-FUEL, BOILERS-REPAIR & CLEANING

Address: 45 Middle Country Road, Coram, New York, United States, 11727

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