J.C. Ehrlich

I am writing this review after spending $600 with this company and am still watching ants crawl across my floor. Let's go back to the beginning.
I first approached this company when looking for a solution to getting rid of ants. My wife and I had tried everything to get rid of them and couldn't hold them back for long. I spoke to Ehrlich and they said that they would get rid of them and keep them away for an initial investment of around $300 and an additional $45ish per month. I figured, if that is what it took - then it was worth it.
I should have known after the first visit that this was going to be a disaster. The service technician was late getting to our house. Hours late. He spent maybe 5 minutes diagnosing the problem. He put out ant traps and sprayed a little around the house. This was not a $300 solution. This was a $25 dollar solution I could have handled with a trip to Home Depot. I know, because I have done all this before.
However, we decided to give them a chance with their promise to come back out if the problem didn't get better. So a about a month later, we called them when the ants kept coming. They said that they would get together with their "ant guy" and come up with a more comprehensive solution. After not hearing back for over a week, we called back and asked what they were going to do. Again, a service tech came out - had to cancel the first trip - and was late on the second trip by hours. The best part is that we got more ant traps out of the deal.
Now, communication from their end pretty much ended. This is, except for the automated phone calls letting us know a day in advance that we "set up" an appointment for the next day - which we never knew about. Those appointments also ended up getting cancelled and rescheduled - so what was the point?
The final straw was when we were supposed to have our second quarterly check-in and the tech called me on my cell phone and since I didn't pick up, assumed I wasn't home and cancelled the appointment. I called right back, got a voicemail and haven't heard anything since.
It has taken me 3 hours of calls to get someone on the phone to try and cancel my service, and I received a bill yesterday which shows that I don't think anyone actually ever cancelled my service.
This is the biggest scam of a company. For the money, I still have ants, I have had terrible to nonexistent service. I haven't even been able to cancel my service. I have never spent so much money to be so completely ripped off. Buyer beware.