J.C. Heating

Review: Deceptive Business Practice

My Issue is that I purchased a new Oil Burner Heating system from the Owner at JC Heating and Cooling located at [redacted] – [redacted] Pa [redacted], Phone ###-###-####.I purchased the system From the owner and President [redacted] on 11-10-2012 (the week end of Hurricane Sandy) my 50 year old unit broke down, [redacted] came to the house and we worked out a deal and part of the purchase of the new system [redacted] was giving me at NO Charge a Free 2 year service contract with no additional cost to me if I purchased the heater (oil burner ) from him and there would not be any additional cost to me what’s so ever this came from [redacted] sitting at my dining room table the only thing I needed to do was to be set up on automatic delivery for oil I asked him if they would except a check at time of delivery and he told me yes I could even take 30 days to pay since I was becoming a customer of his I told him that that was not necessary I would be more than happy to pay at time of delivery. After the heater was installed they sent an oil truck to fill my tank at that time they left a bill in the mailbox and the oil was being marked up from$3.19 to $3.99 per gallon I called Joes office and got Joe on the phone he said that they mark the oil up to Cover the FREE Service Agreement, I explained to him that was not what I agreed to on the contract or at time of purchase of the heater he told me and I Quote “YOU SHOULD HAVE KNOWN BETTER NOTHING IS FOR FREE “he has told me this multiple times he has also stated that I Never asked if there was a surcharge for the oil FOR THE FREE NO CHARGE SERVICE AGREEMENT that turns out to have a extremely high cost based on the .70 to.90 cent surcharge per gallon I have spoken to Joe about this after the first week and the first delivery of oil and we came to a short term verbal agreement that he would discount the oil .20 cents per gallon but that was only for 1 delivery and has marked the oil up higher than the normal surcharge as you will see on 2 of the last oil bills and there have been more in between these 2 I am sending ,the bill in February he marked up and never gave me the discount so I deducted it and nothing was said he even broke it out on the following invoice on oil that was delivered on 3/5/2014 as you can see he delivered the oil in his hand writing and his sig next to the price he marked it up to $4.359 brought it down on the metered part of the bill $4.159 so he is marking it up Higher to give it back also called his office every time I got an oil delivery and spoke to Linda in the office to get the posted rate for over 150 gallons and 2 hours after they delivered the oil on 3/5/2014 the posted rate was $3.569 per linda,you will also notice he is putting on the bill .20 cent discount. The long and short of it here is that he is charging me a premium for oil to cover the 2 year free service agreement I should not be paying for this and would like a full refund for the agreement and the oil surcharge .You will also notice in the documents there is nothing mentioned about the higher price for oil just that I had to get it from them very deceptive business practices

If I would have went to him to purchase a service agreement and that was part of the price was to pay a higher amount I would understand and that would be my choice this was given to me at No Charge and there should not be any additional cost to me at all.

Thanks

I can email documents mentioned above if needed.Desired Settlement: Looking for a refund on the 2 year service contract ($539.98) and the surcharged oil that he charged me .

oil surcharge depending on bill and how he felt that day he told me he makes it up sometimes its .70 cents or .90 cents

Business

Response:

07/09/2014I am in receipt of your letter regarding [redacted] complaint. Upon review of your letter and [redacted] file the following is noted.On or about Nov. 11, 2013 [redacted] purchase a new heater from JC Heating as noted in his letter. [redacted] was offer a two year free JC Heating service agreement if he purchase his home heating oil from JC Heating on our automatic delivery plan (copy of offer enclosed), not if he purchase our heater. [redacted] signed an automatic delivery agreement for JC Heating to deliver his oil at our posted price on the date of delivery, copy of agreement enclosed).I fully explained at the time of purchased to [redacted] that our automatic delivery price is higher than our cod cash price, which he was used to paying. The higher price covers the cost of automatic delivery, deferred credit payment etc.JC Heating honored our service agreement and warranties and performed a number of service calls free of charge. The price of oil we delivered to [redacted] home was the same price we deliver to all of our automatic customers and was not increased special for him as implied in his letter.Our oil prices did rise this winter in response to cold weather and world oil prices as noted in [redacted] letter. I do not understand why he thinks he is entitled to a refund for a service agreement that was free and he never paid for.If you have any questions, please feel free to call me any time.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: 10110312I am rejecting this response because:Revdex.com,

**. [redacted] stated in his reply that he explained to me thta there would be a higher priced charged for the oil could not be further from the truth,I question him on that multipale times before I signed the contract this is outright Lie,in fact I questioned him since I bought oil from him in the past and if you paid with a debit card he would charge .10cents more per gallon. [redacted] exact words where that there would be no additional increase in fact you can write a check and take 30days to pay at no additional charge it is unfortunate that he is making these claims up.I have attached a document that address the rest of **. [redacted] claims that I am sure you will find a little disturbing but this is how he does bussiness. He has told me from the first time he delvered oil and I question him about the oil charge per gallon that was increased .70 to .90 cents that this was increase to cover the price of the service agreement .I also told him that I was going to contact the the Revdex.com and his exact words to me where you are going to be like a little kid and run an tell daddy on me?? this is coming from a grown man in his 60"s very proffesional ! I dont think he understands the meening of FREE if you give someone somthing FREE to make a deal and its thrown in you cannot charge for that in any way until it expires and if I elect to renew on those terms that where never mentioned.I know this is costing him a lot of bussiness you may want to check with the [redacted] County Consumer Protection agency as he has a terrebal rating in the comunity and in the last month they have turned numeras customers away from him do to his deceptive bussiness practices he has the worst rating that the could possiably have.

Regards,[redacted]

Review: J.C. Heating Inc. was hired to fix my heat pump on 07/05/2013. They charged $839.80 for a compressor part that is under warranty, but they only reimburse me $532.16. They overcharged me for $307.64. The excuses of this extra charge range from (chronically) 'they don't provide itemizes invoice' to 'they cannot responsible for the amount of money the manufacture reimburses' to 'The extra charge was for shipping, handling and paperwork needed for processing the warranty'' to 'they personally drove their truck to the dealer to pick up the compressor'. Except the last excuse which should already be included in the labor cost (another item they charged), all others were proven to be false. I have request them to provide an invoice for the price they paid to the manufacturer for the compressor just to give them the benefit of doubt, but they have yet to provide that information to me after 3 months. The company's billing practice is dishonest.Desired Settlement: The company should abandon their dishonest billing practice in the future.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do have the ITEMIZED invoice from JC Heating. Perhaps **. [redacted] should check with his staff first before sending his previous written reply.

Review: I recently had J.C. Heating out to repair my Humidifier. I was told by JC Heating that the unit needed $500 worth of repairs to fix the issue. The unit brand new is only $200. I called a second HVAC company in for a second opinion. The second repair shop told me there is nothing wrong with the unit it just needs a new water pad. I called J.C. Heating and was transferred to a manager who was abrupt, told me I wasn't getting a refund and hung up the phone. I believe J.C. heating was trying to rip me off by telling me I needed parts and labor for services that weren't needed. In addition I don't feel that I should pay $90 for a diagnosis that was inaccurate and false.Desired Settlement: I wan't a refund. I would also like an apology from the service manager who abruptly hung up on me. After all I am the customer.

Thanks,

Business

Response:

04/1/2014I am in receipt of your letter regarding **. [redacted]'s complaint. Upon review of your letter and **. [redacted]'s file the following is noted. On or about 2/27/2014, [redacted]'s called requesting a service call, stating that her Humidifier was not working and the house was extremely dry. [redacted] was informed that there would be a service charge of $89.00 to cover the trip charge to bring a service man to her home and inspect the humidifier. At.which time she would be given an estimate for any repairs needed.Upon arrival [redacted] told the service man that her home was extremely dry and the humidifier was not working properly. She also stated that their home had well water that the water was extremely hard. She was concerned that the hard water may have damaged the humidifier.Upon inspection of the humidifier the service man found that the water pad was defective and covered with minerals, also the water fill valve was working, however it was delivering a lower than normal amount of water. This was why the humidifier was not keeping up with the requirements of the house.Recommendations: Our service man recommended a water filter to handle the hard water problem, the replacement of the water fill valve and the replacement of the water pad. He removed the pad and disconnected the wiring going to the humidifier to prevent damage to the heater. [redacted] was happy and paid the $89 fee for the trip charge and inspection.As to the manager that **. [redacted] claims was rude, I am being told it was not the manager that was rude but **. [redacted] that was rude and demanding. **. [redacted] told our manager that a second company claims that nothing was wrong with the humidifier and all he did was turn it on, when in fact the water pad was missing and the humidifier was disconnect. After spending 2 hours of our time in travel and diagnosis, **. [redacted] thinks he should not have to pay anything? JC Heating provided a service and we expect to be paid for our services.As far as the diagnosis was inaccurate and false, I was that service man that came to their house and I stand behind my findingsIf you have any questions, please feel free to call me any time.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: