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JC Hood Ornamental Iron Fence

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JC Hood Ornamental Iron Fence Reviews (5)

[redacted] with [redacted] will be out this week to make the repairsThe rain has put us behind and he couldn't get out there last weekYour patience is Greatly Appreciated!! Apologies for the extended time it is taking to make the repairThe [redacted] job is not in our work area, it is out of town about minutes to an hour away

Dispute Resolution Team: When I met with the customer, I drew the design of what the entry over was supposed to look likeThat is what I installedThe customer was supposed to be there when the project was installed, she was notI installed the fence according to our agreement & contractThe sign came off of the entry over, because they had a violent wind storm, and a free hanging sign whips around a lotWhen I go back out there, I am going to install the sign with eye bolts & brackets, so this will take care of the wind issueI have installed these signs before and the are still hangingI was not informed that they can have freakish wind stor**My objective is to make sure the customer is satisfiedI have placed her job on the schedule for next week to reattach the signHopefully, this will resolve the matter to the customers satisfaction Thank you, [redacted] JC Hood Ornamental Iron Fence, LLC [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Roman';">Yes he did draw the design, which included an ARCH over the gate, not a square. This is why he gave us a price reduction, that matter was resolved....We were told when we signed the contract that it would be to weeks before it could be done. They turned up weeks laterThey called the afternoon before they came out. I was in OK at the time, there was nothing I could do to be there for the installation, I told them this! They still installed it anyway...... He WAS told that we have strong winds in our area when he came and repaired the gate and sign the first time....
Thankyou *** ***

Dispute Resolution Team:
When I met with the customer, I drew the design of what the entry over was supposed to look like. That is what I installed. The customer was supposed to be there when the project was installed, she was not. I installed the fence according to our agreement & contract. The sign came off of the entry over, because they had a violent wind storm, and a free hanging sign whips around a lot. When I go back out there, I am going to install the sign with eye bolts & brackets, so this will take care of the wind issue. I have installed these signs before and the are still hanging. I was not informed that they can have freakish wind stor**. My objective is to make sure the customer is satisfied. I have placed her job on the schedule for next week to reattach the sign. Hopefully, this will resolve the matter to the customers satisfaction. 
Thank you,
[redacted]
JC Hood Ornamental Iron Fence, LLC.
[redacted]

[redacted] with [redacted] will be out this week to make the repairs. The rain has put us behind and he couldn't get out there last week. Your patience is Greatly Appreciated!! 
Apologies for the extended time it is taking to make the repair. The [redacted] job is not in our normal work area, it is out of town about 45 minutes to an hour away.

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