J.C. Jewelry Design, LLC.

Hello, Thank you for your patience in this matterWe have re-initiated your orderYour tracking number has been generated and your package/order has shippedPlease kindly insert the wrong charm in return envelope and then simply drop it off in any blue postal box near youWe thank you in advance for your cooperationPlease be advised that some tracking numbers may take up to 24~hours to be available for trackingYou can track your package with tracking number provided below at www.usps.comtracking number: [redacted] As a thank you for your kind understanding, we will be included the following as free gifts from usPolishing Pads (pack of - retail $5.00) A pair of Sterling Silver Stud Earrings (retail $20.00)Once again, our sincere apologies for the any inconveniences in this matter and we thank you in advance for your kind understandingThank you again! Best, Customer Service JC Jewelry Design http://www.jcjewelrydesign.com

Hi. This is with regards to an order that was placed on March 2, 2019. An order confirmation has been received, order #030270974. Several emails have been sent about this order since, because the package has not been received, and your company has been completely unresponsive. You have taken the $$ for the payment, but have not shipped the bracelet. Not a happy customer. I want the $$ back, or the bracelet please. Please communicate. It's 2019.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: I acknowledged in my initial complaint that *** refunded the purchase after this company was completely unresponsiveI wanted a shipping refund or opportunity to replace what had been sent to me but since it's nearly two months since I placed the order and this was a holiday gift AND I repeatedly contacted the company to no reply and because the Revdex.com said the company was unresponsive even after the days window of time after filing the complaint, I have thrown away the damaged itemI don't want to waste anymore time on thisThe shipping costs are a wash at this pointVery unsatisfactory experience with this company.
Regards,
*** ***

I placed an order for 2 necklaces on 31 Oct 2018 and received an email with an order number 110170922, saying that another email would be sent with a UPS tracking code so that I could track my package. I have not received this email. I have also sent 3 emails to JC Jewelry Design asking for information regarding my order. Last week I posted a query on their Facebook Page and send them a Facebook message. NOTHING. These necklaces were ordered as gifts for a friend who is dying of cancer. I wanted to receive them before she died. It's not looking good at this point and I am beyond frustrated because I cannot contact the company. Does anyone have any suggestions of how to get hold of this company or have I been scammed?

Hello, we are truly sorry for late reply. Based on information provided by the [redacted], your order(s) has been cancelled a full refund has been issued. Please return your item(s) to below address via [redacted] First Class with Tracking Number. Once we receive the item(s) from you, we will issue refund...

for the shipping. We thank you in advance for your cooperation in this matter. Return Address: [redacted] [redacted] Sincerely, Customer Service JC Jewelry Design

Hello, we have received a complaint from Revdex.com via mail today. Based on the information provided in the mail, we have discovered that we did receive several e-mails from this customer. Unfortunately, they were all found in Junk mail folder instead of inbox. We receive so many junk e-mails from vendors...

and etc. Therefore, we do not scan or open e-mails from our Junk e-mail folder due to spaming. We are truly sorry that this has ever happened with your order. We have requested our production team to re-process below and then ship them out to you as replacements asap. 1. 18" cable Chain 2. sapphire birthstone (AO010) to be attached to the silver "Anastasia" charm (AO021). Your tracking number has been generated and the package will leave our studio for delivery tentatively on7/24/2015. Please be advised that some tracking numbers may take up to 24~48 hours to be available for tracking. You can track your package with tracking number provided below at www.usps.com. tracking number: [redacted] Note: As a thank you for your kind understanding in this matter. We will include below as free gifts from us. 1. Sterling Silver Stud Earrings - retail $20.00 2. Polishing Pads (pack of 5) - retail $5.00 Thank you again! Best, Customer Service JC Jewelry Design http://www.jcjewelrydesign.com

Hello, We are truly sorry to hear that such incident had happened with your order. Also, we are truly sorry that if we have missed your previous e-mails, please accept our sincere apologies. As per instruction provided by the management, we have decided your package a loss from our end. We have...

re-initiated your order #[redacted]. Your tracking number has been generated and your package/order will be shipped tentatively on 3/9/2015 (possibly earlier). Please be advised that some tracking numbers may take up to 24~48 hours to be available for tracking. You can track your package with tracking number provided below at [redacted] tracking number: [redacted] Thank you again! Best, Customer Service JC Jewelry Design [redacted]

Return item still has not been received and it was supposedly shipped on 5/28. This company is based in Englewood Cliffs,  NJ and I live in [redacted], NJ. There is no way based on distance that I should not have received package at this time. I contacted company via email and still getting the run around. In previous emails sent to company requesting a phone number was never addressed. Why do they have any other contact method besides email? And they do not respond to emails in a timely manner.  Until I receive full resolution I will reject responses sent to you from this company.

Hello, Thank you for your patience in this matter. We have re-initiated your order. Your tracking number has been generated and your package/order has shipped. Please kindly insert the wrong charm in return envelope and then simply drop it off in any blue postal box near you. We thank you in advance...

for your cooperation. Please be advised that some tracking numbers may take up to 24~48 hours to be available for tracking. You can track your package with tracking number provided below at www.usps.com. tracking number: [redacted] As a thank you for your kind understanding, we will be included the following as free gifts from us. 1. Polishing Pads (pack of 5 - retail $5.00) 2. A pair of Sterling Silver Stud Earrings (retail $20.00). Once again, our sincere apologies for the any inconveniences in this matter and we thank you in advance for your kind understanding. Thank you again! Best, Customer Service JC Jewelry Design http://www.jcjewelrydesign.com

Hello, As per request from this customer, we have issued a full refund on Jan 18, 2016 11:47:43 AM. The package has been shipped on 12/7/2015 and the tracking number ([redacted]) at [redacted] does display tracking information, but it looks like the package got lost somewhere...

as there is no further information provided by USPS since 12/10/2015. We have opened a case at [redacted] and it is taking a long time for USPS to get back to us. Therefore, we have considered this package a loss from our end and then issued a refund as requested by the customer.

Hello, Thank you for your follow up mail. We are little bit confused as to what you are claiming here. Your package has already been delivered on 6/5/2015. We have sent out a package and the package has been delivered. As we have previously provided the tracking number ([redacted]), the package has been delivered at 10:09 am on June 5, 2015 in [redacted], NJ [redacted]. Please go to www.usps.com and then track your package with tracking number provided below. Tracking Number: [redacted] Alternately, please click link provided below: https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted] Lastly, please kindly refer to USPS.COM for delivery time. All USPS First Class with Tracking Number takes anywhere from 2~5 business days. Sometimes, it may take longer due to some delays at the USPS Sorting Facilities (as per USPS). Sincerely, Customer Service Department JC Jewelry Design