J.C. Penney Company, Inc.

We apologize for the obstacles *** has? faced with her debit card.? We realize it’s frustrating when cards are temporarily blocked due to potential fraud, which is why we take communication so seriously.? We make every attempt possible to speak to our members and verify purchases
that appear out of the ordinary or suspicious in nature.? Our members' security is our top priority.? Taking what we feel are the necessary precautions helps prevent fraudulent activity.? Too many times we’ve seen the devastating effects of credit card information that has been compromised.? We realize moving to a new city can delay communication, which is why we reach out by phone and email when members’ mail is returned.? Unfortunately, sometimes our calls and emails go unanswered but we make a concerted effort to communicate as much as possibleRecently, *** contacted the credit union to notify us her debit card wasn’t working properly.? We thought we had resolved the issue (caused because *** had moved to Seattle, as indicated in her complaint,? but had not updated the credit union with her new address thus, vital communication regarding the blocking of her old debit card because a new card had been reissued, was not received by her).? However, even after we thought everything was fixed, *** had to call us again because PIN based transactions were still not workingWe realized we had made an? error in the process of unblocking her card.? This resulted in her card being de-activated for PIN-based transactions.? We owned up to our mistake and apologized for the error.? We understand the inconvenience was frustrating and tried to make it right.? As we told *** on the phone, human error can occur and we’re sorry we let her down.? We hope we have now resolved these issues to her satisfaction and she’s enjoying her new home in Seattle.? Sincerely, The Management and staff of Spokane Federal Credit Union

Complaint: [redacted]I am rejecting this response because:I find that this letter was condensing and rude. They still haven't answered the question as if how you are supposed to deposit money into the account, beside direct deposit! They are also implying other are having issues with this! I will not accept this condescending apology and I hope that this gets posted on the Revdex.com website! I'm glad when I have an issues with my other credit union they fix the issues immediately and sincerely apologize and not try and cover their [redacted]! 
At the end of theSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: the bank turned off the cards before ever hearing that we received new ones.  They did this exact  same thing last year before we ever moved,  The day after they just gotten the cards working with the answer "we sent outt new cards... with no waiting... the card was turned off before they knew I moved!!!!! That is an excuse for that particular problem.   Therefore..they are lying in order to satisfy this complaint... or they still don't know what the problem is.  The day after they "straightened this or" my card was declined for a grocery delivery from Whole Foods because they are putt of California.... No communication that they pride themselves on.  I want to see them get honest.  Since we had a bankruptcy on Kan 30, I am starting to think this may be harassment and discrimination. 
Sincerely,
[redacted] And [redacted]