JC Penney Reviews (1)
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JC Penney Rating
Description: Clothing - Retail, Family Clothing Stores (NAICS: 448140)
Address: ALL LOCATIONS, San Jose, California, United States, 95128
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www.curtaincallsbypeggy.com
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Trying to return a major purchase product.
seven separate calls over 30 days asking for a pickup each time being told just wait a few days for pickup only no pick up and no calls. Each time same story: the previous customer service assistant entered incorrectly. Meanwhile my bill shows the product and also restock fee for an item that was supposed to be returned / picked up 30 days ago...
Called billing to dispute and was met with extreme attitude and prejudice.
There is no intercommunication and very poor service. Incompetent service.
Too bad, because I have been shopping there for forty years. no one cares about that however.