J&C Services

Initial Business Response / [redacted] (1000, 8, 2016/05/16) */ Hello [redacted] We are emailing you do to a complaint we received from [redacted] on a job completed in Hobart, INWhen contacted by [redacted] he inquired about a spring cleaning that involved two yardsWe gave [redacted] a price of [redacted] which is [redacted] per yardAlso, in that price we included cutting several trees out of the front fenceThe work that we performed was a [redacted] jobThe leaves that we cleaned up and removed was two or more years worthThe leaves had already decomposed to dirtBut we kept are word and finished all workWe hauled off twenty bags of debris and a trailer full of limbs and treesWe have never had a complaint regarding work so I was surprised when we received the letterWe work for a lot of the local banks and we have residential customers that we have had for yearsWe have never walked away from a job that has been unfinishedIm not sure what [redacted] was looking for but when you do a spring clean it involves cleaning of leaves, sticks,debris and removal ofSorry it took so long to respond my father-in-law had passed [redacted] at the time we received the letterThank you Have a great Day!! Thank you [redacted] Owner J&C Services Lawncare and Snow Removal XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Contracted work not fulfilled and [redacted] agreed he had several agreed upon items not completed over the phone [redacted] agreed to come back next day and complete said items as well as remove debris [redacted] never returned to complete said items and stopped answering calls, after I called everyday for about days Original verbally contracted work not completedJob was finished by other company

Initial Business Response /* (1000, 8, 2016/05/16) */
Hello [redacted]
We are emailing you do to a complaint we received from [redacted] on a job completed in Hobart, IN. When contacted by [redacted] he inquired about a spring cleaning that involved two yards. We gave [redacted] a price of [redacted]...

which is [redacted] per yard. Also, in that price we included cutting several trees out of the front fence. The work that we performed was a [redacted] job. The leaves that we cleaned up and removed was two or more years worth. The leaves had already decomposed to dirt. But we kept are word and finished all work. We hauled off twenty bags of debris and a trailer full of limbs and trees. We have never had a complaint regarding work so I was surprised when we received the letter. We work for a lot of the local banks and we have residential customers that we have had for 7 years. We have never walked away from a job that has been unfinished. Im not sure what [redacted] was looking for but when you do a spring clean it involves cleaning of leaves, sticks,debris and removal of. Sorry it took so long to respond my father-in-law had passed [redacted] at the time we received the letter. Thank you Have a great Day!!
Thank you
[redacted] Owner
J&C Services Lawncare and Snow Removal
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contracted work not fulfilled and [redacted] agreed he had several agreed upon items not completed over the phone. [redacted] agreed to come back next day and complete said items as well as remove debris. [redacted] never returned to complete said items and stopped answering calls, after I called everyday for about 5 days.
Original verbally contracted work not completed. Job was finished by other company.