J.C. Taylor, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

11/14/2014Dear *** ***:This letter will serve as a response to your inquiry dated November 7, 2014.A review of our records found *** ***' application for coverage on his vehicle was received in our office on July 8, His application was approved on July and a policy was issued.Further
review of the application found additional underwriting information was neededA request for this information was sent to *** *** on 7/22/The company did not receive a response to our request, neither e-mail northru the postal ServiceHis policy was subsequently cancelled on October 3, for failure to provide underwriting information.*** *** submitted payment of $with his applicationThe premium due the company for coverage for the period of 7/9/to 10/3/was $A check for the unused portion of premium, $76,80, was sent to *** *** on 10/27/That check remains outstanding, it has not been cashed.Thank you for the opportunity to respond to this issueShould additional questions arise, feel free to contact me directly at *** ***.Sincerely,Paul J

September 22, In response to your letter of September 18, please note that we have responded to the state of SC and reinstated coverage for the gap in coverage as requested by the complainantI believe this meets his request, Should you require any additional information please
do not hesitate to contact me at ###-###-####Ext- ***.Sincerely,
Joseph B

11/14/2014Dear *** ***:
This letter will serve as a response to your inquiry dated November 7, A review of our records found *** ***' application for coverage on his vehicle was received in our office on July 8, His application was approved on July and
a policy was issued.Further review of the application found additional underwriting information was neededA request for this information was sent to *** *** on 7/22/The company did not receive a response to our request, neither e-mail northru the postal ServiceHis policy was subsequently cancelled on October 3, for failure to provide underwriting information*** *** submitted payment of $with his applicationThe premium due the company for coverage for the period of 7/9/to 10/3/was $A check for the unused portion of premium, $76,80, was sent to *** *** on 10/27/That check remains outstanding, it has not been cashedThank you for the opportunity to respond to this issueShould additional questions arise, feel free to contact me directly at *** ***.Sincerely,Paul J

6/8/2015Dear [redacted]:This letter is in response to your inquiry regarding the premium collections for [redacted]'s Antique Automobile policy.A renewal premium invoice totalling $784.00 was mailed to [redacted] on 1/15/15 for his policy renewal date of 3/12/15. On 1/29/15 [redacted] added a...

vehicle to his policy generating an additional premium of $20 to cover the period from 1/29/15 to 3/12/15.We received two checks from [redacted]. The initial check we received on 4/10/15 was in the amount of $748.00. He transposed the last two digits on the renewal premium invoice. The error in this check resulted in a balance due of $36.00. His second payment of $20 arrived in our office on 4/21/15.After several telephone conversations with company personnel and e-mails between [redacted] and myself, the J. C. Taylor Agency and [redacted] have agreed to reinstatement of his policy with no lapse in coverage, and to waive the additional $36.00 premium due for the 3/12/15 to 3/12/16 policy term. [redacted] is responsible for the policy premium from 5/19/15, the reinstatement date, till the end of the policy term, 3/12/16.Should you require additional information, feel free to contact our office.Sincerely,Paul J Sr. Underwriter

In response to your letter of January 20, 2015 I have attached the following information:"Copy of your letter of 1-20-2015 ???? of complaint“ Copy of check cashed by [redacted] for $543.66The check was cashed on 1-20-2015. Should you require any additional information please do not hesitate to...

contact me at ###-###-####. Ext-319 or email at [redacted].Joseph J. B[redacted]

September 22, 2015In response to your letter of September 18, 2015 please note that we have responded to the state of SC and reinstated coverage for the gap in coverage as requested by the complainant. I believe this meets his request, Should you require any additional information please do not...

hesitate to contact me at ###-###-####. Ext- [redacted].Sincerely,Joseph B

I sent in an application and check on 10/1/15 for insurance coverage on a vehicle I recently purchased. After numerous exchanges with the company and completing the same request 3 times over, I heard nothing from the company. I e-mailed the company weekly asking to confirm coverage and heard nothing. I also called the company and continuously received voice mail, upon which I left messages and received no response. After six weeks (11/23/15), I called the owner Robert W[redacted] and spoke with him personally regarding my experience and inquiring whether I had coverage or not. He advised that the reason I hadn't been receiving responses from the customer service was that he had been out for the last few days. I indicated that this had been going on for six weeks, he then asked if I had completed all the paperwork, which I had done numerous times, in addition to redundant responses through e-mail. Mr. W[redacted] said he would get back to me. As of 12/4/15, I have not received a response to my e-mails and no call backs from customer service or Mr. W[redacted]. If this is how they treat people when they are trying to get their business, how do they treat them after they have their business. Will this be the same type of service I can expect if I unfortunately need to file a claim?

6/8/2015Dear [redacted]:This letter is in response to your inquiry regarding the premium collections for [redacted]'s Antique Automobile policy.A renewal premium invoice totalling $784.00 was mailed to [redacted] on 1/15/15 for his policy renewal date of 3/12/15. On 1/29/15...

[redacted] added a vehicle to his policy generating an additional premium of $20 to cover the period from 1/29/15 to 3/12/15.We received two checks from [redacted]. The initial check we received on 4/10/15 was in the amount of $748.00. He transposed the last two digits on the renewal premium invoice. The error in this check resulted in a balance due of $36.00. His second payment of $20 arrived in our office on 4/21/15.
After several telephone conversations with company personnel and e-mails between [redacted] and myself, the J. C. Taylor Agency and [redacted] have agreed to reinstatement of his policy with no lapse in coverage, and to waive the additional $36.00 premium due for the 3/12/15 to 3/12/16 policy term. [redacted] is responsible for the policy premium from 5/19/15, the reinstatement date, till the end of the policy term, 3/12/16.
Should you require additional information, feel free to contact our office.
Sincerely,Paul J
Sr. Underwriter

Thank you for notifying JC Taylor f Foremost Insurance Company of the concerns presented to the Revdex.com by [redacted] on April 22, 2017 We appreciate the opportunity to respond to his inquiries.On March 3, 2017 a new application and check arrived at the JC Taylor office and was...

entered into the New Business Tracking system.On March 3, 2017 an email was sent to [redacted] requesting a Copy of the declarations page from his personal auto policy. A review of the application found the vehicle [redacted] Was trying to insure was registered in Alabama and he was trying to purchase a Washington policy to Cover the vehicle. [redacted] responded to our email advising he keeps the information in his car and will that suffice. We advised the paperwork needs to show coverage, limits and insured name and address.The application was then placed in our pending file until receipt of the requested information. We did not hear from [redacted] until April 6, 2017.On April 6, 2017 [redacted] called our JC Taylor office and requested we return all paperwork and his check for $238.70. At that time all paperwork and his check were returned to [redacted] at the address on the application; [redacted]We thank you for your time and attention to this matter. We apologize for any inconvenience this caused [redacted]. If we can be of any further assistance, please contact me by email at [redacted]James L[redacted]

In response to your letter of January 20, 2015 I have attached the following information:"Copy of your letter of 1-20-2015 ???? of complaint“ Copy of check cashed by [redacted] for $543.66The check was cashed on 1-20-2015. Should you require any additional information please do...

not hesitate to contact me at ###-###-####. Ext-319 or email at [redacted].Joseph J. B[redacted]

Review: Purchased car insurance on 7/8/14 for $ 244. Received cancellation notice on 9/18/14. When I called them they said they needed two more papers which I emailed the the address they gave me. On 11/3/14 I received a check for $76.80. I called on 11/6/14 when asked to speak to customer relations, disconnected. I called back and spoke to a representative and was disconnected again. A company with my address, phone numbers and email address should be able to contact a customer with something besides cancellation notices. But if they can make $167.20 for providing nothing.Desired Settlement: I would like my money back, and to not deal with them again.

Business

Response:

11/14/2014Dear [redacted]:This letter will serve as a response to your inquiry dated November 7, 2014.A review of our records found [redacted]' application for coverage on his vehicle was received in our office on July 8, 2014. His application was approved on July 9 and a policy was issued.Further review of the application found additional underwriting information was needed. A request for this information was sent to [redacted] on 7/22/14. The company did not receive a response to our request, neither e-mail northru the postal Service. His policy was subsequently cancelled on October 3, 2014 for failure to provide underwriting information.[redacted] submitted payment of $113.00 with his application. The premium due the company for coverage for the period of 7/9/14 to 10/3/14 was $36.20. A check for the unused portion of premium, $76,80, was sent to [redacted] on 10/27/14. That check remains outstanding, it has not been cashed.Thank you for the opportunity to respond to this issue. Should additional questions arise, feel free to contact me directly at [redacted].Sincerely,Paul J

I sent in an application and check on 10/1/15 for insurance coverage on a vehicle I recently purchased. After numerous exchanges with the company and completing the same request 3 times over, I heard nothing from the company. I e-mailed the company weekly asking to confirm coverage and heard nothing. I also called the company and continuously received voice mail, upon which I left messages and received no response. After six weeks (11/23/15), I called the owner Robert W[redacted] and spoke with him personally regarding my experience and inquiring whether I had coverage or not. He advised that the reason I hadn't been receiving responses from the customer service was that he had been out for the last few days. I indicated that this had been going on for six weeks, he then asked if I had completed all the paperwork, which I had done numerous times, in addition to redundant responses through e-mail. Mr. W[redacted] said he would get back to me. As of 12/4/15, I have not received a response to my e-mails and no call backs from customer service or Mr. W[redacted]. If this is how they treat people when they are trying to get their business, how do they treat them after they have their business. Will this be the same type of service I can expect if I unfortunately need to file a claim?

Review: After many years of insurance coverage provided by this agent, I discovered that one of my vintage vehicle was indeed not covered (no passenger in a sidecar??) and decided to cancel my policy. This was made on November 21st 2014. In spite of numerous emails I still not have received reimbursement for this policy.

A complaint has been made to the California insurance Commissioner regarding the refusal of coverage and the delay in reimbursement.Desired Settlement: Refund+ explanation on how a passenger can be not covered in a sidecar

Business

Response:

See attached document.