JCC Contracting

We are proud of reputation for quality work and our responsiveness to customers.? ? We resolve all issues that may arise, before, during and after any work and we offer a written Lifetime Warranty which includes years of labor as well as all parts covered.? ? We measured, furnished and installed? custom sized replacement windows and Patio door? for this customer.? ? The customer was home all day and watched us work very closely, which we welcome, and also encourage customer questions.? Total satisfaction is our goal.? After approving all work and paying in full at the completion of work,? months later? the customer reversed all charges on his credit card, refused our phone calls, did not respond to our letters or emails and has left us completely unpaid.? ? As of this writing we are currently working through the credit card dispute process, while the customer has kept all the installed products.? Here, customer has claimed he is disputing half of the balance due, but in fact he has reversed the credit card charges on the entire order.? He has not responded to our letters, blocked our phone calls and not paid for any of the work or materials? For the first time in business we have been forced to take legal action against a customer who refuses to even communicate with us, let alone pay for work and materials completed.? ?

We are proud of reputation for quality work and our responsiveness to customers. We resolve all issues that may arise, before, during and after any work and we offer a written Lifetime Warranty which includes years of labor as well as all parts covered. We measured, furnished
and installed custom sized replacement windows and Patio door for this customer. The customer was home all day and watched us work very closely, which we welcome, and also encourage customer questions. Total satisfaction is our goal. After approving all work and paying in full at the completion of work, months later the customer reversed all charges on his credit card, refused our phone calls, did not respond to our letters or emails and has left us completely unpaid. As of this writing we are currently working through the credit card dispute process, while the customer has kept all the installed products. Here, customer has claimed he is disputing half of the balance due, but in fact he has reversed the credit card charges on the entire order. He has not responded to our letters, blocked our phone calls and not paid for any of the work or materials For the first time in business we have been forced to take legal action against a customer who refuses to even communicate with us, let alone pay for work and materials completed.

We are proud of reputation for quality work and our responsiveness to customers.  We resolve all issues that may arise, before, during and after any work and we offer a written Lifetime Warranty which includes 5 years of labor as well as all parts covered.  We measured, furnished...

and installed custom sized 12 replacement windows and 1 Patio door for this customer.   The customer was home all day and watched us work very closely, which we welcome, and also encourage customer questions.  Total satisfaction is our goal.  After approving all work and paying in full at the completion of work, 2 months later the customer reversed all charges on his credit card, refused our phone calls, did not respond to our letters or emails and has left us completely unpaid.  As of this writing we are currently working through the credit card dispute process, while the customer has kept all the installed products.  Here, customer has claimed he is disputing half of the balance due, but in fact he has reversed the credit card charges on the entire order.  He has not responded to our letters, blocked our phone calls and not paid for any of the work or materials.  For the first time in business we have been forced to take legal action against a customer who refuses to even communicate with us, let alone pay for work and materials completed.