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JCJ Watches

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JCJ Watches Reviews (2)

Review: I ordered a really expensive watch from JCJ Watches in August of 2013. It shipped and arrived on time, but I did not like the way it fit so I returned it within the next two days. JCJ, at the time, had a "365 Day Guarantee" that says any customer can return a watch within a year of purchase and receive a full refund if the watch is in its original condition. Keep in mind, I put this watch on ONCE and returned it within a WEEK. I tracked the shipment and it arrived at their facility on time and they signed for it as well. It's October now and I still have not received my refund. I have tried contacting them by email to both the administrator's address and the customer service address. None have responded. I have tried calling them on their customer service line (accounting for time zones) and no one has ever picked up. My bank has even tried contacting them and they did not receive a response of any kind.

In mid-September, the administrator sent me an email for a "refund confirmation" I thought this was a formal notice that they are aware of my situation and will refund me soon (the email did not address any of my previous questions or complaints). It is now October and they still have not refunded me my money. I am now thinking that that email might have been a ploy to get out of any future trouble with me by saying that they have already refunded me (it contained a refund transaction ID). Either they refunded my money to someone else or they still have my money because I definitely do not have it. I'm pretty sure they did not refund to a wrong account because my credit card company name was mentioned as well as my billing and shipping addresses.

This does not make sense because when I requested a Return Merchandise Authorization (RMA), someone from JCJ Watches emailed back to confirm that I was able to return my watch (this is definitely not automated because someone has to actually authorize if a return is legitimate). So someone is definitely there and aware of what is going on, but I have not received any further response from them after that last "refund confirmation" email. I also contacted them once through their customer service email before my order arrived asking when it was going to ship because it was taking a while. The administrator of JCJ Watches responded to that email and said it should ship soon. He personally typed that email. I do not understand why they choose to respond to some emails and not others. I should mention that the admin responded very promptly (the very same day). But then why not respond to more pressing matters with your customers?

I do not know if this company is a scam or not, or if they are just extremely bad with customer relationship management. They have a new site up and seem to be expanding into other e-commerce markets such as [redacted]. So this tells me that they are still up and running and can still resolve customer issues, but they just choose not to.Desired Settlement: I would just like to receive my refund of $320.00 USD back to my bank account.

Consumer

Response:

At this time, I have not been contacted by JCJ Watches regarding complaint ID [redacted].

Sincerely,

Review: Hello,I placed an order for a watch with jcjwatches.com on 8/**. That is more than two weeks ago. Until this day, I have not received the item. I have sent many emails regarding my order, and no one had replied to my emails. Their website is under construction. I can't get a hold of them, and I can get my order, or cancel my order and get my money back. My order was for about $160.00.I have a feeling that this is a scam and it is not a legitimate business. I would like either get my order delivered soon, or have my order cancelled and get a full refund.Thanks,[redacted]Desired Settlement: I would like to know the truth behind this business. I would like to either get my order shipped now, or give me a full refund.Thank you,

Consumer

Response:

At this time, I have not been contacted by JCJ Watches regarding complaint ID [redacted].

Sincerely,

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Description: WATCHES-DEALERS

Address: 244 5th Avenue, New York, New York, United States, 10001

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www.jcjwatches.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JCJ Watches, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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