Hello, As per request from this customer, we have issued a full refund on Jan 18, 11:47:AMThe package has been shipped on 12/7/and the tracking number ( [redacted] ) at [redacted] does display tracking information, but it looks like the package got lost somewhere as there is no further information provided by USPS since 12/10/We have opened a case at [redacted] and it is taking a long time for USPS to get back to usTherefore, we have considered this package a loss from our end and then issued a refund as requested by the customer
Hello, we have received a complaint from Revdex.com via mail todayBased on the information provided in the mail, we have discovered that we did receive several e-mails from this customerUnfortunately, they were all found in Junk mail folder instead of inboxWe receive so many junk e-mails from vendors and etcTherefore, we do not scan or open e-mails from our Junk e-mail folder due to spamingWe are truly sorry that this has ever happened with your orderWe have requested our production team to re-process below and then ship them out to you as replacements asap18" cable Chain sapphire birthstone (AO010) to be attached to the silver "Anastasia" charm (AO021)Your tracking number has been generated and the package will leave our studio for delivery tentatively on7/24/Please be advised that some tracking numbers may take up to 24~hours to be available for trackingYou can track your package with tracking number provided below at www.usps.comtracking number: [redacted] Note: As a thank you for your kind understanding in this matterWe will include below as free gifts from usSterling Silver Stud Earrings - retail $Polishing Pads (pack of 5) - retail $Thank you again! Best, Customer Service JC Jewelry Design http://www.jcjewelrydesign.com
Hello, Thank you for your follow up mailWe are little bit confused as to what you are claiming hereYour package has already been delivered on 6/5/We have sent out a package and the package has been deliveredAs we have previously provided the tracking number ( [redacted] ), the package has been delivered at 10:am on June 5, in [redacted] , NJ ***Please go to www.usps.com and then track your package with tracking number provided belowTracking Number: [redacted] Alternately, please click link provided below: https://tools.usps.com/go/TrackConfirmAction?tLabels= [redacted] Lastly, please kindly refer to USPS.COM for delivery timeAll USPS First Class with Tracking Number takes anywhere from 2~business daysSometimes, it may take longer due to some delays at the USPS Sorting Facilities (as per USPS)Sincerely, Customer Service Department JC Jewelry Design
Hello, As per request from this customer, we have issued a full refund on Jan 18, 11:47:AMThe package has been shipped on 12/7/and the tracking number ( [redacted] ) at [redacted] does display tracking information, but it looks like the package got lost somewhere as there is no further information provided by USPS since 12/10/We have opened a case at [redacted] and it is taking a long time for USPS to get back to usTherefore, we have considered this package a loss from our end and then issued a refund as requested by the customer
Hello, we have received a complaint from Revdex.com via mail todayBased on the information provided in the mail, we have discovered that we did receive several e-mails from this customerUnfortunately, they were all found in Junk mail folder instead of inboxWe receive so many junk e-mails from vendors and etcTherefore, we do not scan or open e-mails from our Junk e-mail folder due to spamingWe are truly sorry that this has ever happened with your orderWe have requested our production team to re-process below and then ship them out to you as replacements asap18" cable Chain sapphire birthstone (AO010) to be attached to the silver "Anastasia" charm (AO021)Your tracking number has been generated and the package will leave our studio for delivery tentatively on7/24/Please be advised that some tracking numbers may take up to 24~hours to be available for trackingYou can track your package with tracking number provided below at www.usps.comtracking number: [redacted] Note: As a thank you for your kind understanding in this matterWe will include below as free gifts from usSterling Silver Stud Earrings - retail $Polishing Pads (pack of 5) - retail $Thank you again! Best, Customer Service JC Jewelry Design http://www.jcjewelrydesign.com
Hello, Thank you for your follow up mailWe are little bit confused as to what you are claiming hereYour package has already been delivered on 6/5/We have sent out a package and the package has been deliveredAs we have previously provided the tracking number ( [redacted] ), the package has been delivered at 10:am on June 5, in [redacted] , NJ ***Please go to www.usps.com and then track your package with tracking number provided belowTracking Number: [redacted] Alternately, please click link provided below: https://tools.usps.com/go/TrackConfirmAction?tLabels= [redacted] Lastly, please kindly refer to USPS.COM for delivery timeAll USPS First Class with Tracking Number takes anywhere from 2~business daysSometimes, it may take longer due to some delays at the USPS Sorting Facilities (as per USPS)Sincerely, Customer Service Department JC Jewelry Design