JC's Speedy Lube, Inc.

Here is your response for this complaint. On 5/23/15, Mrs [redacted] brought her vehicle to the JC’s Speedy Lube located in [redacted] for a routine oil change. After completeing the oil change and backing the vehicle out of the bay, our mechanic noticed that there was an issue with the...

vehicle. It was discovered that the brake line had ruptured upon removing the vehicle from the bay. The rupturing of the brake line was due to the unfavorable conditions of the underneath part of the vehicle which were pretty rusted. On 5/26/15, the vehicle was brought back to JC’s Speedy Lube where all brake lines (not just the one that had ruptured) were replaced free of charge.

In regards to the claim on the no filter change, we have looked in our system using every possible source and have come up with nothing regarding the customer.  The claim has no tangible evidence to help with either. If the customer has the invoice to aid with we would be more than happy to...

review and go from there.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reasong is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Not all break lines were fixed. 2 brake lines from the door to rear tires were fixed. There was a hole in two lines right next to eachother. Everything was free of charge as it happened on their lot while having my oil changed. Thank you
Regards,
[redacted]

The customer came in for a high
mileage oil change, the standard inspection was performed and cabin air filter
was pulled. During the process of removing the cabin filter a large pile of
dirt and acorns fell off filter and into the blower motor (this was due to the
customer never changing the...

filter before). 
[redacted] and I informed the customer about condition of filter and she
agreed to purchase a new filter.
After filter replacement, the blower
motor began making noise (because scheduled maintenance was not maintained on
vehicle, the cabin filter was allowed to collect an unhealthy amount of debris
which fell into motor.) After informing customer of noise customer then claims
“I didn't ask for this.” Customer was never changed any extra money for the 30
minutes spent cleaning out mouse droppings and dirt from her blower motor. We
then offered to pull blower motor out of her vehicle to shake it out-she
declined service. The cause of the noise
was from the customer not changing her filter, dirt only fell because of the
piles of dirt, and mouse droppings.
            The
customer claims it was our fault that she now may be having blower damage, when
all we did was recommend that her cabin filter gets changed as soon as
possible. We pulled the cabin filter so she could see the debris, dirt, and
mouse dropping lodged in the air she was breathing in the vehicle.
The customer came back a second day
to express her displeasure with the noise in her blower motor. [redacted] offered
again to pull down her blower motor out of her dash and clean and vacuum out
anything that could be left in there. She told him “No that she would just have
her mechanic look at it and she didn’t want us further touching her vehicle. I
believe I did all in my power to keep the customer satisfied. The regular
maintenance on the vehicle would have been the preventative measures from this
happening.