JD Aluminum & Vinyl

In response to complaint [redacted]I would admit that the customer was not followed up with and that our ex-employee should have made greater attempts to find out what the customer's disgruntlement were.  The first time I was made aware of the situation was when the customer came in asking why he...

did not get a new bumper replaced on his [redacted].  One of my adjusters went over the estimate and work order with him, explaining that he was not charged for a rear bumper only a remove and re-install of the original for .6 labor hours.  He continued to say he had paid for a new bumper when the adjuster continued to show him that he had not (15 minutes of time elapsed).  I requested that the customer come to my cubicle, as I am the owner of the business.  I continued to explain that in fact he had not paid for the bumper and he acted as if he could not understand (he works for chemical plant and has purchased a home so I know he should be able to understand a simple estimate with no significant parts listed).I told him, when he continued to press the point, saying he wanted a bumper, that was when I said that he apparently wanted something without paying for it...Later, I had my adjuster call him to offer the bumper to him at no cost to him, because the customer had been through so much with our ex-employee, to which he said NO and that he had already turned us in to the Revdex.com.If you have any further questions, feel free to contact me [redacted] at Chester Body Shop - [redacted]