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J&D Brush Company Inc

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J&D Brush Company Inc Reviews (1)

Review: I purchased The "Wet" Brush from a Salon Centric store in [redacted]. After having the brush for only a few days, I noticed the purple dye on the brush had bled onto my granite counter top, and will NOT come out. After more investigation I noticed the ink/dye had also bled onto me hair, and easily transfers to my hands, towels, or kleenex, by it simply getting wet. This is the "Wet" hair brushed advertised to be used on wet hair, yet the purple dye has ruined everything it has come into contact with. I have contacted the company and supplied them with several photos, and am waiting to hear back from the president, as I was informed it would be forwarded. My granite counter top is ruined, my hair has purple streaks, and I want answers.Desired Settlement: I'm not as concerned with the purple hair, but my granite counter top in my new house must be fixed!! Absolutely unacceptable!

Business

Response:

Immediately advised [redacted] to get an estimate to clean the counter by an outside professional cleaning service. This is her reply:

I wanted to give you an update as to what is going on with the granite estimate. I have contacted two local granite companies serving my area and supplied them with pictures of the stain, and of my current granite. The first, Legacy Granite, informed me of a product I can order online called [redacted]. Although the second company, [redacted], seems to think the stain will not come out and most likely need to be replaced, I am willing to try anything recommended that is granite safe.

Both companies informed me that they do NOT have my current granite in stock, meaning the whole vanity will need to be replaced in order to match. They can not give me a written estimate until I go to their location, pick out a granite color, then get on the schedule to have them come out to take exact measurements(both companies are around a two week book out period). Only then do they provide you with a written estimate.

As I stated above, I will order the product suggested and try on the stain. In the mean time I will visit one of the granite companies to get the ball rolling on that end. This has been one big time consuming, inconvenience, and pain in the neck to deal with. I have attached one picture of my entire vanity, so you are aware what may need to be replace.

We are awaiting her reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I am currently waiting for appraisal from granite company to forward on to the company for repairs.

Sincerely,

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Description: BEAUTY SUPPLIES & EQUIPMENT

Address: 5 Adams Avenue, Hauppauge, New York, United States, 11788

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