J.D. Byrider Car Sales

While we are disallowed by law from discussing account information, we can clearly say that we do not repossess accounts unless they have breached their Retail Installment Contract. In the matter concerning the retrieval of his personal property, his [redacted]" admitted that she is not his wife she...

is Ms. [redacted].  She had been asked to leave on a prior occasion to coming in the store for abusive language and veiled threats.  She did not receive any property from the vehicle as she is not a 3rd party. Our customers must designate in writing for 3rd parties to communicate about their account or to retrieve personal property. When she was refused any property from the vehicle she began to be abusive and make threats to employees.   He was offered to have someone else be listed as 3rd party to help with reclaim or personal belongings but due to Ms. [redacted] abuse of employees and threats in store he was asked to designate someone else as 3rd party.   When he spoke with us again we reminded him that to protect his property we would have to have a 3rd party designated and offered to email him all documentation.  We made all efforts to satisfy this account even agreed to a reclaim if he were interested.  When we spoke with him he understood on both occasions why she was not allowed to reclaim property.

Mr. [redacted]'s vehicle was totaled. We received full pay off on the account. We may not legally or contractually work on totaled vehicles. This violates our franchise agreement, our contract with Mr. [redacted] and our insurance company's standards. This is common with vehicle warranties in that they...

are voided when the vehicle is totaled.