To whom it may concern: We have made multiple attempts to work with [redacted] to keep her account active. [redacted] called in and stated that she was unemployed and was going to be homeless. At that time we verified that she had been gainfully employed and still lived at her current...
residence. We have had multiple conversations with [redacted] since her car was repossessed in an attempt to get her back into her car. We welcome a solution that is amicable for both parties. I sent [redacted] an email this morning asking her to get in touch with me to discuss a solution and have yet to hear back from her.
Revdex.com:
Whoever represents JD Byryder in regards to my Revdex.com complaint did not respond with truthfulness or facts. I have attached an email from [redacted] work email the day before she sent me the derogatory email on Facebook. Nobody has tried to contact me in regards to resolving the issue. I want to speak with someone immediately.
[redacted]
We have reviewed the account so that we can properly address the customer's concerns. At the time of sale we presented a current "Auto Check" showing [redacted] that the car that he was purchasing did not have a branded title. It is not possible for us to know if the car had been in a minor...
accident of any sort that was not reported to "Auto Check".After receiving the complaint we did indeed reach out to [redacted]l and ask that he bring the car to our service department so that we could evaluate the concerns. Once we received the car it was noted that the car has been in an accident and has physical damage that appears to be very recent. [redacted]l has put approximately 70,000 miles on the car since he purchased it in January of 2015. We have attempted to reach out to [redacted]l to discuss the current damage and obtain information about when he was in an accident. We have not yet heard back from [redacted]l, however we welcome the opportunity to discuss these concerns and find an amicable resolution for all parties.
Thank you in advance for your time and efforts regarding these matters. In the case of [redacted] it is our policy to fully investigate any and all customer complaints and/or concerns in a timely matter with the intent of an amicable resolution. [redacted] brought his 2006 Fusion into our...
[redacted] location on May 31, 2016 for a noise in the front end. After completing a front end inspection on the vehicle it was determined that the Right Lower Ball Joint was defective and we replaced it under his Service Contract. We also determined that the rear Stabilizer Links were defective and the customer declined those repairs at that time. Since this visit there is no record of [redacted] bringing his vehicle into our service department to address any further concerns. Furthermore, [redacted] has put 5,000 miles on the car since the last time it was in our service department. It is explained during our loan closing process that ALL covered service items must be addressed at the JD Byrider location. All though [redacted]l did not afford us the opportunity to address these concerns 6 months after visiting our service department, we will look into refunding a portion of the repairs. At JD Byrider we feel that we go above and beyond in every aspect of our business and pride ourselves based on our customer satisfaction. If there is any further assistance we can be in these matters, please do not hesitate to contact us immediately.
To whom it may concern: We have made multiple attempts to work with [redacted] to keep her account active. [redacted] called in and stated that she was unemployed and was going to be homeless. At that time we verified that she had been gainfully employed and still lived at her current...
residence. We have had multiple conversations with [redacted] since her car was repossessed in an attempt to get her back into her car. We welcome a solution that is amicable for both parties. I sent [redacted] an email this morning asking her to get in touch with me to discuss a solution and have yet to hear back from her.
Revdex.com:
Whoever represents JD Byryder in regards to my Revdex.com complaint did not respond with truthfulness or facts. I have attached an email from [redacted] work email the day before she sent me the derogatory email on Facebook. Nobody has tried to contact me in regards to resolving the issue. I want to speak with someone immediately.
[redacted]
We have reviewed the account so that we can properly address the customer's concerns. At the time of sale we presented a current "Auto Check" showing [redacted] that the car that he was purchasing did not have a branded title. It is not possible for us to know if the car had been in a minor...
accident of any sort that was not reported to "Auto Check".After receiving the complaint we did indeed reach out to [redacted]l and ask that he bring the car to our service department so that we could evaluate the concerns. Once we received the car it was noted that the car has been in an accident and has physical damage that appears to be very recent. [redacted]l has put approximately 70,000 miles on the car since he purchased it in January of 2015. We have attempted to reach out to [redacted]l to discuss the current damage and obtain information about when he was in an accident. We have not yet heard back from [redacted]l, however we welcome the opportunity to discuss these concerns and find an amicable resolution for all parties.
Thank you in advance for your time and efforts regarding these matters. In the case of [redacted] it is our policy to fully investigate any and all customer complaints and/or concerns in a timely matter with the intent of an amicable resolution. [redacted] brought his 2006 Fusion into our...
[redacted] location on May 31, 2016 for a noise in the front end. After completing a front end inspection on the vehicle it was determined that the Right Lower Ball Joint was defective and we replaced it under his Service Contract. We also determined that the rear Stabilizer Links were defective and the customer declined those repairs at that time. Since this visit there is no record of [redacted] bringing his vehicle into our service department to address any further concerns. Furthermore, [redacted] has put 5,000 miles on the car since the last time it was in our service department. It is explained during our loan closing process that ALL covered service items must be addressed at the JD Byrider location. All though [redacted]l did not afford us the opportunity to address these concerns 6 months after visiting our service department, we will look into refunding a portion of the repairs. At JD Byrider we feel that we go above and beyond in every aspect of our business and pride ourselves based on our customer satisfaction. If there is any further assistance we can be in these matters, please do not hesitate to contact us immediately.
We have since addressed these concerns and worked with the customer to get him back into his car and made arrangements for the payments that were due.