J.D. Byrider - Rockford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is incorrect informationThere was proof of insurance provided but the dealership refused to accept itWhen I asked why I couldn't get the car back, I (my mother and grandfather) were told by *** that it was because of the past due paymentAs far as the warranty, the service center was only willing to work with me if I paid for the repairsAt the time, I did not have the money which is why I just wanted to pick the car up, this would at least allow me transportation to and from workThe "warranty" did not cover the heater blower per the service centerMy reason for being upset regarding my account was because I was placed on a payment arrangement (per the initial complaint) and it was not honored by JD Byrider due to lack of communication on their partYes, I have since recovered my car, however, I was without transportation for week because of thisI have proof that not only has the car been fully insured since purchase, but I am listed on the insurance as wellThe unlawful repossession of my car had absolutely nothing to do with proof of insurance and everything to do with lack of communication between the "owner" *** and his staff (***)I am unable to attach the pdf of the insurance card, if needed I can fax or email it.
Sincerely,
*** ***

In the case of *** ***, we have reviewed this matter with the full ***ation of the J.DByrider/CNAC franchise in question. Ms*** was upset regarding her account. Sincefiling thecomplaint, this matter has been resolved to her satisfaction. Ms*** purchased a
*** *** on August 6, from the J.DByrider franchise located in Rockford, IL. The vehicle is covered by a month or 30,mile limited warranty which mainly covers the major components of the power train. The service center attempted to assist Ms*** with her repairs, however, she declined. Per management, she did not have insurance. When asked for proof of insurance, Ms*** failed to provide the proper documentation. This is the reason the vehicle was not released to her. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Ms***’sdissatisfactionas expressed in her complaint to your office. Per management, Ms*** visited the dealership on January 16, 2016. At that time, she brought her account current and the vehicle was returned to her. The J.DByrider/CNAC franchise will continue to accommodate Ms*** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. [redacted] is upset regarding her account. Ms. [redacted] purchased a 2004 [redacted] on July 8, 2015 from the J.D. Byrider franchise located in Rockford,...

IL.  Records indicate that her account was charged-off in October 2017.  In January 2018, CNAC management set up a payment arrangement with Ms. [redacted].  The arrangement included reducing the interest rate as well as reducing the overall balance on the account.  Please understand that the $250 payment mentioned by Ms. [redacted] was her first payment in over 200 days.  As such, the payment was applied to the interest that had accrued.  J.D. Byrider strives to achieve the satisfaction of every customer. The J.D. Byrider/CNAC franchise wassorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Ms. [redacted] should be aware that her payments are being correctly dispersed between the principal balance and interest amounts, as is standard with any simple interest financing.  During her recent visit to the dealership, she was provided with her payment ledger outlining how the payments are applied.  The J.D. Byrider/CNAC franchise will continueto accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. [redacted] is upset regarding her account.  As a result, she is requesting to have her credit bureau updated. Ms. [redacted] purchased a 2003...

[redacted] on November 20, 2014 from the J.D. Byrider franchise located in Rockford, IL.  Please understand that the dealership is independently owned and operated by RRB Holdings, LLC.  The company also owns another non-Byrider dealership.  Account notes indicate that Ms. [redacted] recently came in asking about graduating from the J.D. Byrider program into a different vehicle at their other dealership. Records show that she filled out a complete credit application, and management ran her credit and submitted the application to several banks.  Unfortunately, all declined her application for a new vehicle.  J.D. Byrider strives to achieve the satisfaction of every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution.  Seeing as she consented to the application, the inquiry cannot be removed.  Ms. [redacted] should be aware that that multiple inquiries for an auto loan will only count as a single inquiry.  If Ms. [redacted] has any further questions or concerns, it is recommended that she contact management at 815-[redacted]. Thanks, J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] is upset regarding her vehicle.  As a result, she is requesting a refund. Ms. [redacted] purchased a 2004 [redacted] on June 2, 2016...

from the J.D. Byrider franchise located in Rockford, IL.  The vehicle is covered by a 30 month or 30,000 mile limited warranty which mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Please understand that the service center has gone above and beyond in the servicing of her vehicle.  The service center has covered a number of repairs free ofcharge,and Ms. [redacted] was provided with a loaner vehicle as a gesture of goodwill.  Service records show that there are a number of items on order for the vehicle, and once they arrive they will be installed. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, [redacted] is unable to adhere to her requested resolution.  Per management, Ms. [redacted] has been given the option to trade the vehicle in or return the vehicle and have her contract cancelled.  To date, she has not responded to the offer.  At this time, it is recommended that Ms. [redacted] contact management at 815-[redacted] to discuss her account/vehicle.  The J.D. Byrider/[redacted] franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/[redacted] Customer Service

Complaint: [redacted]
I am rejecting this response because:First and foremost, I'm not upset regarding my account.  This complaint has nothing to do with my purchase of the [redacted] back in 2014.  Account notes should indicate that I simply came into the dealership on September 16,2017 to make a car payment, with no intentions on purchasing a vehicle.  Upon the finance manager name Brian taking my payment he was overlooking my account and asked me if was looking to get in another vehicle? I then told him yes, but I don't have a down payment at this time and he said, well lets see what we can do.  Yes, I did fill out an application but I was unaware and not told that they would try SEVERAL banks.  My dissatisfaction is simply in the 10 hard inquires on my credit report that was done with them running a credit check with multiple banks. My credit report does not show only it counting as one single inquiry as JD Byrider has stated in their statement.
Sincerely,
[redacted]