J.D. Byrider - South Holland

At this time, the position of the J.DByrider/ [redacted] franchise has not changed.Thanks,J.DByrider/ [redacted] Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Mr*** is upset regarding his account. As a result, he is requesting a refundMr*** purchased a *** *** on June 10, from the
J.DByrider franchise located in South Holland, IL. Per management, Mr***’s girlfriend made a payment towards his account on July 15, 2016. *** later received notification on September 1, that the transaction was disputed and charged back. Following no return calls and with his account in delinquent status, *** began to contact Mr***’s references on September 2, 2016. After unsuccessfully attempting to bring the account current with Mr*** and with no definitive payment arrangements, CNAC deemed the vehicle eligible for repossession on September 7, 2016. Mr***’s girlfriend then visited the dealership on September 9, in order to make a payment on the account. At that time, she was advised that the previous payment was charged back. Following a series of disputes by Mr*** and with no payments made towards the account, the vehicle was eventually repossessed. At the time of the repossession, Mr***’s account was days delinquent. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of Mr***’s dissatisfaction as expressed in his complaint to your office. Nevertheless, *** is unable to adhere to his requested resolution. No refund will be forthcoming as Mr*** had the vehicle since June 10th, and the use of the vehicle exceeds any money he had paid on the account to this point. Based upon his delinquency, the J.DByrider/*** franchise is choosing to release Mr*** from his contractual obligations. The J.DByrider/*** franchise appreciated Mr***’s business, and wishes him all of the best in his future endeavors.Thanks,J.DByrider/*** Customer Service

Revdex.com:
I have reviewed the response made by the business in7 reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

At this time, the position of the J.D. Byrider/[redacted] franchise has not changed.Thanks,J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Mr. [redacted] is upset regarding his account.  As a result, he is requesting that the vehicle be returned and for his contract to be adjusted.  ...

Mr. [redacted] purchased a 2007 Ford Fusion on March 23, 2016 from the J.D. Byrider franchise located in South Holland, IL.  Records indicate that hehas beendelinquent on his contractually obligatedbi-weekly paymentssince April 2017. Per management, Mr. [redacted] has hadmultiple broken commitments and promises to [redacted].  After unsuccessfully attempting to bringtheaccount current and with no definitive payment arrangements, [redacted] deemed the vehicle eligible for repossession.  The vehicle was subsequently repossessed on August 4, 2017.  J.D. Byrider strives to achieve the satisfaction of every customer.  The J.D. Byrider/[redacted]franchise was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office. Nevertheless, they are unable to adhere to his requested resolution.  Please understand that [redacted] has asked Mr. [redacted] to visit the dealership on several occasions to discuss his account, however, he has failed to do so.  At this time, it is recommended that Mr. [redacted] contact [redacted] management at [redacted].  Thanks,J.D. Byrider/[redacted] Customer Service

Complaint: [redacted]
I am rejecting this response.
Sincerely,
[redacted]