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J&D Construction Reviews (7)

Sorry, were closed for renovation, we are open now I emailed to customers and apologize for the inconvenience We'll take care the for customers or refund upon them

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:KY NailsCompany Contact: [redacted] Company Phone:###-###-####Company Email:[email protected] Who Sent the Complaint: [redacted] ***Staff Member:Response:To the Conciliation Department of RevDex.com: I, ***... [redacted] , apologize for my delayed response to this complaint. We are in the process of remodeling our salon; therefore, I did not get to this letter sooner to reply within the ten days as requested. As of August 2015, I became the new owner of KY Nails and, as for all my businesses, we strive for customer satisfaction in the products and services we provide. I feel that we were not given the opportunity to resolve the matter before the customer decided to escalate this issue to you. This is the first time we received a complaint filed to the BBB, and also, the first time for the nail technician who performed the services. The customer left out many details of the problem in her statement to you: The customer, a 17-year-old female, came to KY Nails for a “gel manicure”, as the service written on the sign in sheet. She had picked out a gel color of her choice without any help, but we would have helped if she had requested it. We, as nail technicians, do not hand pick a color for any customers unless they ask for our opinion. Everyone has different taste, and people can see one color a different way. The customer was seated at a table for a male nail technician to do her requested gel manicure. The nail tech speaks English fluently and is very experienced. He started on her manicure, as we always start with for a gel manicure service. She was very quiet and did not stop him to say that she did not want a manicure. He finished her manicure and asked to confirm that she wants the color that she picked out because he thought it was a pale color. She replied that she wants that color, so he went ahead and applied the gel base coat. She stopped him to say she wanted nails on when she saw that he was going to apply the color. So, the nail tech gladly removed the base coat to apply the artificial nails, thinking maybe she was confused between a “manicure” and “full set (artificial nails)”, as many people who do not get their nails done often get the terms mixed up. After he finished the set of nails, with the gel polish applied, he then asked her again if she liked her nails. She, again, replied that she likes them. The nail tech did not charge her for the manicure ($15) that he has already given her, he only charged her for the set of nails ($25) and the gel polish ($20), which totaled to be $45. She even tipped him $5 and happily left the salon. There were no conflicts or issues, other than the manicure mix up, encountered during the services rendered to the customer. We can understand that some teenagers her age may be shy or do not want to confront someone if they are not happy with their service, but as an adult, her mother should have known better and acted differently. She claimed that her daughter was “in tears” at home because she did not like her nails. Instead of calling KY Nails first to have us take a look at what is wrong, the mother said she decided to take her daughter to another nail salon to get them “fixed” that same day. She stated that the other nail tech said her daughter’s nails were poorly applied and had to be removed and redone. Nail technicians work on commission, and many lack a sense of integrity; if you come to them with a complaint about another salon, they will demean the prior nail tech’s work in order for them to gain your trust and your business. After her daughter’s nails were “fixed” by the new nail tech, the mother then decided to call KY Nails, asking for reimbursement ($50) for her daughter’s nails “as soon as possible.” I received a message from one of my employees that the mother called about an issue. I immediately called her back, apologized for her dissatisfaction, and advised her to bring her daughter in for a look, but she said she had already taken her elsewhere to get them “fixed”. I find that to be unreasonable to reimburse her, as she did not take her daughter back to our salon to correct what she was not satisfied with. We could have changed her nail color since that was the first complaint to her mother or redo her nails if they were indeed poorly done. Something could have been done to resolve the issue if her mother had taken her daughter to our salon first that day. An example similar to this would be getting your hair colored: you go to a salon and express that you are content with your hair color after it has been styled with no complaints to the stylist. Then when you get home, you realize that you do not like the color as much as you did at the salon. Instead of communicating your dissatisfaction to your stylist, you decide to try another salon, in hopes that someone there can correct the color. After paying to get your hair done twice, you decide that you deserve reimbursement from the first salon since you had to get it redone. You go home and call the first salon asking for reimbursement because you were dissatisfied but did not attempt to return to their salon first for them to correct it. No matter what the situation may be, it makes more sense to return to the first salon for them to review the work and determine what can be done to satisfy the customer. When the work has been altered at another salon, there is no way to see what was wrong in the first place, and you cannot come back and say so-and-so said it was not done properly. Everyone’s judgement is different, and not everyone has integrity. We were not given the opportunity to examine the customer’s nails, only to be accused of a “poorly done nail job”, or the chance to make it right with the customer.Sent on: 2/15/2016 11:30:59 PMSent by: 96.29.39.22

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Sorry, were closed for renovation,  we are open now .  I emailed to customers and apologize for the inconvenience.  We'll take care the for customers or refund upon them.

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:KY NailsCompany Contact:[redacted]Company Phone:###-###-####Company Email:[email protected] Who Sent the Complaint:[redacted]Staff Member:Response:To the Conciliation Department of Revdex.com: I, [redacted]...

[redacted], apologize for my delayed response to this complaint. We are in the process of remodeling our salon; therefore, I did not get to this letter sooner to reply within the ten days as requested. As of August 2015, I became the new owner of KY Nails and, as for all my businesses, we strive for customer satisfaction in the products and services we provide. I feel that we were not given the opportunity to resolve the matter before the customer decided to escalate this issue to you. This is the first time we received a complaint filed to the Revdex.com, and also, the first time for the nail technician who performed the services. The customer left out many details of the problem in her statement to you: The customer, a 17-year-old female, came to KY Nails for a “gel manicure”, as the service written on the sign in sheet. She had picked out a gel color of her choice without any help, but we would have helped if she had requested it. We, as nail technicians, do not hand pick a color for any customers unless they ask for our opinion. Everyone has different taste, and people can see one color a different way. The customer was seated at a table for a male nail technician to do her requested gel manicure. The nail tech speaks English fluently and is very experienced. He started on her manicure, as we always start with for a gel manicure service. She was very quiet and did not stop him to say that she did not want a manicure. He finished her manicure and asked to confirm that she wants the color that she picked out because he thought it was a pale color. She replied that she wants that color, so he went ahead and applied the gel base coat. She stopped him to say she wanted nails on when she saw that he was going to apply the color. So, the nail tech gladly removed the base coat to apply the artificial nails, thinking maybe she was confused between a “manicure” and “full set (artificial nails)”, as many people who do not get their nails done often get the terms mixed up. After he finished the set of nails, with the gel polish applied, he then asked her again if she liked her nails. She, again, replied that she likes them. The nail tech did not charge her for the manicure ($15) that he has already given her, he only charged her for the set of nails ($25) and the gel polish ($20), which totaled to be $45. She even tipped him $5 and happily left the salon. There were no conflicts or issues, other than the manicure mix up, encountered during the services rendered to the customer. We can understand that some teenagers her age may be shy or do not want to confront someone if they are not happy with their service, but as an adult, her mother should have known better and acted differently. She claimed that her daughter was “in tears” at home because she did not like her nails. Instead of calling KY Nails first to have us take a look at what is wrong, the mother said she decided to take her daughter to another nail salon to get them “fixed” that same day. She stated that the other nail tech said her daughter’s nails were poorly applied and had to be removed and redone. Nail technicians work on commission, and many lack a sense of integrity; if you come to them with a complaint about another salon, they will demean the prior nail tech’s work in order for them to gain your trust and your business. After her daughter’s nails were “fixed” by the new nail tech, the mother then decided to call KY Nails, asking for reimbursement ($50) for her daughter’s nails “as soon as possible.” I received a message from one of my employees that the mother called about an issue. I immediately called her back, apologized for her dissatisfaction, and advised her to bring her daughter in for a look, but she said she had already taken her elsewhere to get them “fixed”. I find that to be unreasonable to reimburse her, as she did not take her daughter back to our salon to correct what she was not satisfied with. We could have changed her nail color since that was the first complaint to her mother or redo her nails if they were indeed poorly done. Something could have been done to resolve the issue if her mother had taken her daughter to our salon first that day. An example similar to this would be getting your hair colored: you go to a salon and express that you are content with your hair color after it has been styled with no complaints to the stylist. Then when you get home, you realize that you do not like the color as much as you did at the salon. Instead of communicating your dissatisfaction to your stylist, you decide to try another salon, in hopes that someone there can correct the color. After paying to get your hair done twice, you decide that you deserve reimbursement from the first salon since you had to get it redone. You go home and call the first salon asking for reimbursement because you were dissatisfied but did not attempt to return to their salon first for them to correct it. No matter what the situation may be, it makes more sense to return to the first salon for them to review the work and determine what can be done to satisfy the customer. When the work has been altered at another salon, there is no way to see what was wrong in the first place, and you cannot come back and say so-and-so said it was not done properly. Everyone’s judgement is different, and not everyone has integrity. We were not given the opportunity to examine the customer’s nails, only to be accused of a “poorly done nail job”, or the chance to make it right with the customer.Sent on: 2/15/2016 11:30:59 PMSent by: 96.29.39.22

I contacted this contractor because he was local and several neighbors had used him for siding, roofing, and another neighbor had pavers installed.
I left a message his office returned my call quickly...I made an appointment for an estimate I dealt directly with the owner Jimi.I agreed to the price 2 days later he was at my premises ripping away my old roof and installing a new one.He brought the samples to my home He gave us EXCELLENT service and communication they did a perfect job they cleaned away all the debris they were very conscientious and extremely reliable.I am now considering installing a deck and wouldn't use anyone else.Overall they are professional honest reliable.I highly recommend them.

I contacted this contractor because he was local and several neighbors had used him for siding, roofing, and another neighbor had pavers installed.

I left a message his office returned my call quickly...I made an appointment for an estimate I dealt directly with the owner Jimi.I agreed to the price 2 days later he was at my premises ripping away my old roof and installing a new one.He brought the samples to my home He gave us EXCELLENT service and communication they did a perfect job they cleaned away all the debris they were very conscientious and extremely reliable.I am now considering installing a deck and wouldn't use anyone else.Overall they are professional honest reliable.I highly recommend them.

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Description: CONTRACTORS-GENERAL

Address: 1608 Plumstead St., Valley Stream, North Carolina, United States, 28216

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