JD Equipment, Inc.

We will send the customer a refund check as
requested. We work hard to ensure customer satisfaction with our products
and services and apologize that we were not to provide excellent service

Hi *** We have received he refund and I would consider the situation resolved Thank you very much for the help. Have a great week -

The 14sb mower originally came in for serviceThe mower was in fair condition. We noticed that the mower was surging when it was running. We cleaned the pilot jet, main jet, and float bowl and mower after that everything checked out and ran fine. We alsoreplaced the shaft key
and compression springs in the rear axle because therewere growling and not engaging correctly. The throttle cable was replacedalso due to it being kinked. 5-26-15The mower wasbrought back in for repair because the engine was surging. We recommendedreplacing the pilot jet. We called the customer with the evaluation andquote to repair the problem. We left a message and waited for acallback. The mower sat for a period of time and we never received ananswer. The store manager in New Albany spoke with the customer. The customer asked why it was not replaced onthe first repair visit. On a 14sb, the pilot jet can be cleaned and if it cleans up, it doesn’t need replaced. Whyit clogged again, I have no reason other than dirty gas must have been put intothe mower and clogged the jet again. We proceeded with replacing thepilot jet. While waiting for the pilot jet, I cleaned the carburetor once again and mower ran great. We performed mowing tests on the mower and it ran fine and had no issues. We also replace the carburetor so that therewould be no further issues with the mower. 7-7-15When thecustomer finally came in to pick up the mower, I performed a function test toensure that the unit still was running and operating as it should. Iengaged the blade, the self-propel, and speed control. Everything checkedout. I rolled the mower out to the customer and went inside. The customer called our service manager outside to address the blade engagement not functioning. We attempted to engage the blade but it would not stay engaged because the lever was not operating. The customer was irritated and said “well it worked when it came in.” The mower had sat for to weeks on the lot after being finished with the initial repairs. When mowers sit out in the weather, things sometimes break or seize up We offered to waive the labor and for the customer to pay for the part because we had it in stock and could fix it in a timely manner. She denied this and said she was just taking the mower with her and she would figure it out

The clams of waiting for us to return the calls are simply not true Even further, the blade clutch was never an issue until it mysteriously broke off while in JD's careWe discussed the issue with the store manager (Nick) who is no longer there on multiple occasions The response below continue to show the pattern of poor service and resolution When we took the mower in, I specifically asked if it was fixable and worth fixing We knew it was old, but the 14SB is a very solid machine We got the estimate for work to be done (as outlines below) and were told it would be $ We waited for months while JD fixed the mower (replacing the cable and getting it to run again) When we finally got a response that the mower was ready we went to pick it up *** rolled it out to us and in doing so said he was not satisfied with the service and that he felt the wheels should role smoother and that the mower just didn't "feel" right So JD took the mower for another several weeks Finally after several calls, the mower was delivered to our home When we tried to use it for the first time (a month later) we experienced the surge issues (that we originally took it in for) When I was able to get it back to JD, they claimed new issues and wanted more money *** stepped in and said that JD would fix it, and that he would personally take it to his house to test it on the lawn to confirm it was fixed properly Another month goes by and we hear nothing Finally, my wife goes in to pick up the mower and when they bring it out, the blade clutch (the lever to engage the blade) was broken The service person said that the mower was old and that stuff just happens For more money, JD would fix the part that broke while in their care We now have a broken mower that needs a new part which was broken by JD's team I again am asking for JD to refund our money as they never fixed our mower to their promise (whether *** is there now or not) Furthermore, I have to take the mower somewhere else to be fixed I will pay for the part that JD broke to be fixed I would please like to have my original $refunded

We have contacted the customer and resolved the complaint to the customer’s satisfaction

We apologize for the customer's experience and strive to do our best at all times. If we make a mistake, we will take all necessary steps to correct.  In this case, we have accepted the blade as a return and have issued a credit to the customer's credit card for the full amount paid, as...

requested in the complaint.

We went through every record and found the chain saw he mentioned and other items - certified mail was sent to him on October 27 Please note that we give the customer a copy of their invoice each time they make a purchase, so I am being asked to do work because he failed to keep his...

copies  - I would like to know who is going to compensate JD for the time to look up, copy and mail 3 years worth of invoice history this is getting ridiculous and I am done answering any more complaints from this guy If you get more complaints, which I expect you will, you are welcome to send to me and I will have out attorney file a restraining orderthis guy is unstable and I have better things to do than jump when he says so I realize you are trying to be fair, but asking me to respond to these demands is not fair to me

We apologize for the delays in responding and have taken steps to prevent this from recurring.  We have been in contact with the customer and have made needed repairs to the tractor to correct the issues identified by the customer. We will deliver the repaired tractor to the customer on March...

23, 2018 and will follow-up with him after he has had an opportunity to use the tractor, to ensure all issues have been corrected to his satisfaction.

After much research we have found out why this plow will/would not work.  Calling many businesses as well as John Deere we found that the hydraulics for this plow and all others we found required a larger alternator than the Gator 625i has.  This is why when they put a (bigger) fuse in it worked for awhile, also explains why Gator light dimmed considerably.  There are several other reasons but this one is the deal breaker.  To allow we would have to install a bigger alternator on the Gator.I specifically stated the size of the Gator and was told this was one recommended.  I hope our research helps others and JD Equipment. My my card has processed the refund and this is now closed.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We tracked the package with invoice copies which we mailed on Oct 27Mr. [redacted] received the envelope on Weds Oct 28  - tracking receipt is below  I appreciate your help with this matter