We apologize for the delays in responding and have taken steps to prevent this from recurring We have been in contact with the customer and have made needed repairs to the tractor to correct the issues identified by the customerWe will deliver the repaired tractor to the customer on March 23, and will follwith him after he has had an opportunity to use the tractor, to ensure all issues have been corrected to his satisfaction
We tracked the package with invoice copies which we mailed on Oct 27Mr [redacted] received the envelope on Weds Oct - tracking receipt is below I appreciate your help with this matter
We apologize for the customer's experience and strive to do our best at all timesIf we make a mistake, we will take all necessary steps to correct In this case, we have accepted the blade as a return and have issued a credit to the customer's credit card for the full amount paid, as requested in the complaint
We apologize for the delays in responding and have taken steps to prevent this from recurring We have been in contact with the customer and have made needed repairs to the tractor to correct the issues identified by the customerWe will deliver the repaired tractor to the customer on March 23, and will follwith him after he has had an opportunity to use the tractor, to ensure all issues have been corrected to his satisfaction
We tracked the package with invoice copies which we mailed on Oct 27Mr [redacted] received the envelope on Weds Oct - tracking receipt is below I appreciate your help with this matter
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
We apologize for the customer's experience and strive to do our best at all timesIf we make a mistake, we will take all necessary steps to correct In this case, we have accepted the blade as a return and have issued a credit to the customer's credit card for the full amount paid, as requested in the complaint