JD Installation

First off when this customer wanted the driveway fixed the weather was really bad and I explained to her we needed dry weather to do the jobI took up a big area of asphalt in front of house and in parts by driveway As for The I received as a down payment I fell that the days of work out there would cover that

Well first off I was in hospital for several months with pneumonia and had to have lung surgery on left side I was out of work till august that year as for trying to do the install there were several attempts made to do the job but Mrs [redacted] was not available or was out of town I called a friend of mine to do the job for me and let Mrs [redacted] know they would be taking over as I shut my business down and am no longer in business and they never followed through on the job I just talked to Mr [redacted] today and let her know I would be giving her back her money This is harassment and it needs to stop

Ok yes I sent you a check for the refu d

Good afternoon I have contacted the credit company to her refund and they are saying it can take up to days to refund her credit cardAs for tri state she has been harassing them over money also The escrow company will get the back as they were the one who sent the down payment not Mrs *** As for company policy it is mandatory to charge a restock fee on all returns or cancellation orders Thank you

Good morning first of all in the matter of the two fireplaces it is company policy to collect 50% down on all jobs for this reason of customers cancellation of product Our company ordered all materials the day we received payment we were told approximately weeks but due to factor back log
it took longer I was in contact with the customer to let them know the status Time came and all parts were in but in a family emergency in California my family was victims of forest fires and all lost there homes so I had to go and help with that I called to let the customer know of the issue and would get the fireplaces installed as soon as I could The day we were scheduled to install the fireplaces I called to let the customer know that everything but one conversion kit from ng to lp was in and was at my suppliers company and the customer cancelled the order and demanded her money back in told her it would have to wait till I received the funds from my suppliers and I would return her .the next day she called her credit card company and disputed the charge and the funds were taken from my account and put into square account who I process credit cards through They informed me the process could take up to days .as for the restock fee it is company policy to charge % on all returns or cancellation orders thank you

On September 18, 2015, I met with John of JD Installation and got a quote for twofireplace inserts (propane) for a total of $5, At this time I was told that theinstallation would take place within two and a half weeks of receipt of deposit, whichwould be $2,
On or about September 30, 2015, we called John at JD Installation to tell him that escrowwould be sending him a check directly and he was to charge the remainder to our creditcardJD Installation charged $1,to our American ExpressAt this time, he mentionedthat it might take longer for the inserts due to his family in California losing their home toa fire
On or about the week of September 19, an installation date for the following weekwas arranged
An hour after contractor was due to be at address for the install, I got a call stating thathis children were sick, his wife was unable to stay home due to her job obligations andthat he would call back to reschedule.Upon not hearing from contractor for two weeks, I called to arrange another time for theinstalls
On or about November 17, 2015, contractor left a message that he would install theinserts on November 23, at 1O:OOam
On November 23, at 1:inquired as to ETA from contractor via text becausethe phone was not being answeredHe said I was "scheduled for Mon." I replied that itwas Monday and that his message said Monday November 23, to which he said he hadmessed up and written it down for November
On November 30, 2015, I got a text from contractor stating ''Good Morning I'm verysorry but I am not making out today due to legal issues I'm dealing with from departmentof labor and industries "
On Wednesday, December 2, 2015, I got a text from contractor stating "Everything willbe taken care of on Friday .I will see you on Tuesday around 10"
On Tuesday, December 8, 2015, I got a text from contractor stating "Ok so I'm here topick up the parts and someone has taken of the stoves and surrounding for the other andthe conversion kit for the other " Later, he called me and told me that it would be todays before the parts would be availableAt this time I asked if we could cancel theorder, since his business phone was rarely answered and he kept draggjng out theinstallation of the insertsHe mentioned a 25% restocking fee would be charged by thesupplierI called the supplier directly and was told that their would not be a restockingfee because they had been unable to fill order and the cancellation would not result in any penaltySee email dated December 8, to Matt M***Contractor then stated hewould issue a full refund directly to me
Since contractor had been unreliable in following through in the past, I called my creditcard directly to get a refund on the amount chargedContractor stated to credit cardcompany that deposit was non-refundable although he had told me a full refund would beissuedUpon receiving information from my credit card as to contractor alleging that hehad purchased material for the installation and that the deposit was non-refundableaccording to the contractThere was no contract other than the estimate, which does notstate anything about the deposit being non-refundable and when I cancelled the order hesaid he would issue a full refundI also had supplier provide an email stating thatcontractor did not, as alleged, buy any of the materials ordered for *** installation
When I inquired status of refund of contractor, he said he had already processed creditcard refund, but it would take about days to processWhen I inquired about the noncredit card amount, he stated he was waiting for a refund from the supplierAgain,supplier has sent email stating no money was received whatsoever in regard to thisinstallation
Since contractor did not follow through with either installation (promised to be donewithin 1/weeks of receipt of deposit) or refund (promised about one month ago andrefund on credit card stopped by contractor), I filed a complaint with Revdex.com
Upon contractor's receipt of Revdex.com, he stated that since he got the check from escrow hewould be returning the money to escrow, but would dispute credit card refund due tosupplier costs (none per email from supplier) and a now charge a restocking feeUponreceiving his text I called the realtor, escrow company and lenders in regards to his text.They clarified that since escrow had paid him directly, the money could only be kept byhimHowever, off the record he could refund the money to me, but that if he returned themoney to escrow it would just stay there and they could not issue it to me
Upon hearing this, contractor's dragging out the installation and refund, his behaviorseemed consistent with his knowing that since escrow paid him directly he had the upperhand and I don't know if he even planned on fulfilling the contract ever
>>>>>>>>>>>>>>Please see attached documents

We installed a unit in a new construction project and I takedown to customer today and told them I will be out tomorrow with the face of the fireplace as I just found out that my supplier never delivered it like they were supposed to

First off when this customer wanted the driveway fixed the weather was really bad and I explained to her we needed dry weather to do the job. I took up a big area of asphalt in front of house and in parts by driveway.  As for The 1300 I received as a down payment I fell that the 2 days of work...

out there would cover that .

Complaint: [redacted]
I am rejecting this response because:This is a disappointing situation….I am not sure why Mr. D[redacted] indicates $1300 was paid, I have a copy of my check, cashed on March 27, in the amount of $1500. Additionally, I have a contract indicating this is ½ half of the cost associated with the job on my rental property.I am fair and willing to pay for the broken up asphalt that JD Installation cut out in the approximately four or five hours they were at my property. However, I now have to get someone else to pick up this asphalt "pile" that has resided in my tenant's driveway since April 7, and get a reputable contractor to complete the job.Situation:From April 7th until June, Mr. D[redacted] texted numerous times indicating that he would be out to complete the job on my property / May 3 & 4 (did not show), June 1 & 2 (did not show), and on June 15, again texted, indicating he would be out in a week – June 21 & 22.  The Weather was perfect, sadly, he again did not come to work on my job. I then received this text from John: “Look I’ sorry I will give you your money back I just have way to much going on right now I am taking some time off of work to get things personal things done I will get the trailer out and load up the stuff and give you your money back. I have to head out of town for awhile and I’m very sorry I just need to take a month or so off I’m dealing with way to much stuff to focus on work.”I agreed to his offer of refunding, looking forward to moving on from this situation. To date, no check has been received.I am sincerely sorry that Mr. D[redacted] has some personal troubles. Additionally, I am equally sorry, as well as disappointed, that he has chosen to blatantly lie to me. I no longer have any confidence.I want out of this debacle, and anticipate I am owed a refund of $1,000. from Mr. D[redacted] for work not complete.Respectfully yours, [redacted]PS I have all the back up text information if and when necessary.

Complaint: [redacted]
I am rejecting this response because: I have not received a refund check from John D[redacted] of JD Installation at either my home address which I texted him, nor my rental property address which he has on the contract. He is once again lying and I have lost all confidence in his ability to run a reputable business. I will be taking legal action. Respectfully yours, [redacted]

Well first off I was in hospital for several months with pneumonia and had to have lung surgery on left side . I was out of work till august that year as for trying to do the install there were several attempts made to do the job but Mrs [redacted] was not available or was out of town . I called a...

friend of mine to do the job for me and let Mrs [redacted] know they would be taking over as I shut my business down and am no longer in business and they never followed through on the job I just talked to Mr [redacted] today and let her know I would be giving her back her money.  This is harassment and it needs to stop