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J.D. Masonry

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J.D. Masonry Reviews (4)

Mrs [redacted] reported to the office that she had found rat droppings in her homeThe maintenance team sealed all visible holes in her bathroom and covered the area with a metal sheetThey inspected the entire home to seal any open opportunities for a rodent to re-enterThe rodent did create another hole which was repaired and added metal scouring inside the wall to prevent reentryMy team did not smell any foul odor which is why we did not open the walls of her home to locate any rodent as this could have caused more of an inconvenience to Mrs***The team inspected her home for a couple of days to ensure traps were left and nothing was found to remove from inside of the homeWe also contacted our Pest control company for additional traps to leave inside of her home, informing her that if anything was caught, our team would removeWe also placed bat boxes outside of the buildingWe have not received any additional communication from Mrs [redacted] regarding any additional issues in her home

The office was informed of an ac issue in the home. Our team made several attempts to repair by re-wiring, replacing the breaker, and ordered a new unit from a supplierOnce the new unit is delivered, it will be installed in the homeWe have installed two portable units
to ensure the home is cool. We understand that an ac going out can be an inconvenience, however we must follow procedures and protocol to resolve. This is a priority for us and we will replace as soon as the new unit is deliveredThis was a special order and relayed as an emergencyWe are willing to review her electric bills for last month and this month to see if any additional expense is incurredMy team will check the temperature in the home to ensure the two portable units are cooling properly

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Maintenance was called out on April 29th, May 4th and May 8th for the same issue, my air not cooling.  I understand there is protocol in place for situations of this magnitude, however it looks as if the issue was taken lightly and the repair conducted were only a temporary fix.  Yes, two portables were provided, the first one on May 8th and the second one on May 10th after complaining of my entire apt not cooling with the one.  I have not been able to get a good nights rest because of the portable that sits directly by my bed because of the only window in the room.  This has been more than an inconvenience.

Mrs. [redacted] reported to the office that she had found rat droppings in her home. The maintenance team sealed all visible holes in her bathroom and covered the area with a  metal sheet. They inspected the entire home  to seal any open opportunities for a rodent to re-enter. The rodent...

did  create  another hole which was repaired and added metal scouring inside the wall to prevent  reentry. My team did not smell any foul  odor which is  why we did not open the walls of her home to locate any rodent as this could have caused  more of an inconvenience to Mrs. [redacted]. The team inspected her home  for a couple of days to ensure traps were left and nothing was found to remove from inside of the home. We also contacted our Pest control company for additional traps to leave inside of her  home, informing her that if anything was caught, our team would remove. We also placed bat boxes outside of the building. We have not received any additional communication from Mrs. [redacted] regarding any additional issues in her home.

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Address: 1881 State Route 40, Schaghticoke, New York, United States, 12154-2629

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