Revdex.com:
This letter is to inform you that Texas Leather Interiors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/16/and assigned ID ***
Regards,
***
***
We hired JD Painting to paint literally every inside surface of our two-story, approximately 1900 square foot house that included walls, ceilings, doors, and trim. The entire job lasted 8 days with us inside the home. For anyone who doesn't have time to read the rest of this review the primary takeaway should be that they did an amazing job and made the process much easier than we expected. We would definitely use them again and recommend them to everyone we know. Since we are living in the house with a two year old and two dogs the painting job required much more coordination than an empty house. So before they even started Joe formulated a plan on which rooms would be done on which days so we could prepare the night before. We tried to prepare rooms as well as we could, but each day Joe and his team would always have to help move furniture and rearrange our things that we missed or couldn't do on our own. They never complained or acted the least bit inconvenienced by doing non-painting work. Once the room was painted they would even put everything back where it originally was. They were extremely careful with all of our items and ensured all furniture and floors were covered. As for the actual painting, it was flawless. They were very thorough and patched all dings and holes in all walls and ceilings before painting. This included two extremely large ceiling patches due to a water leak and a large hole in a wall due to a bad DIY job. My wife and I can be somewhat perfectionists so we inspected every inch of the painted surfaces using flashlights from different angles to ensure it all looked great. The price was also as amazing as the quality of work. Before hiring JD we had 3-4 other estimates done that were substantially more. We were even a little bit hesitant since their price was so much lower, however, we had hired them before for a smaller job so knew what kind of professionals we were getting. The price and time to completion did not change at any point during the process and they stayed true to their estimate. We are completely thrilled with the results and considers ourselves very lucky to have been able to work with Joe and his team.
Sent: Tuesday, February 16, 2016 9:49 AMSubject: Re: Update to Complaint ID No. [redacted] -- Texas Leather Interiors
Dear Revdex.com...
Houston,
The purpose of this note is to provide an Update to Complaint No. [redacted] - Texas Leather Interiors ("TLI), which is detailed below.
On Thursday, 04 February 2016, the cushion on our leather sofa was repaired to our satisfaction by a furniture repair technician contracted by TLI. The technician also repaired a pinhole damage/discoloration on the arm of the sofa that was also identified as nd delivery damage concern. The new sofa now looks as it should have when we took delivery at our home.
My spouse and I particularly appreciated the efforts of TLI Sales Person Mr. Chris H[redacted], who took a personal interest in resolving the sofa damage issues to our satisfaction. His efforts with the complexities encountered with TLI's outsourced QA/QC and Delivery services were of particular value.
We look forward to the Revdex.com-HOU's update of the referenced Complaint, per the above information.
Thank you for your time, consideration and consumer support on the subject.
Revdex.com:
This letter is to inform you that Texas Leather Interiors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/16/and assigned ID ***
Regards,
***
***
We hired JD Painting to paint literally every inside surface of our two-story, approximately 1900 square foot house that included walls, ceilings, doors, and trim. The entire job lasted 8 days with us inside the home. For anyone who doesn't have time to read the rest of this review the primary takeaway should be that they did an amazing job and made the process much easier than we expected. We would definitely use them again and recommend them to everyone we know. Since we are living in the house with a two year old and two dogs the painting job required much more coordination than an empty house. So before they even started Joe formulated a plan on which rooms would be done on which days so we could prepare the night before. We tried to prepare rooms as well as we could, but each day Joe and his team would always have to help move furniture and rearrange our things that we missed or couldn't do on our own. They never complained or acted the least bit inconvenienced by doing non-painting work. Once the room was painted they would even put everything back where it originally was. They were extremely careful with all of our items and ensured all furniture and floors were covered. As for the actual painting, it was flawless. They were very thorough and patched all dings and holes in all walls and ceilings before painting. This included two extremely large ceiling patches due to a water leak and a large hole in a wall due to a bad DIY job. My wife and I can be somewhat perfectionists so we inspected every inch of the painted surfaces using flashlights from different angles to ensure it all looked great. The price was also as amazing as the quality of work. Before hiring JD we had 3-4 other estimates done that were substantially more. We were even a little bit hesitant since their price was so much lower, however, we had hired them before for a smaller job so knew what kind of professionals we were getting. The price and time to completion did not change at any point during the process and they stayed true to their estimate. We are completely thrilled with the results and considers ourselves very lucky to have been able to work with Joe and his team.
Sent: Tuesday, February 16, 2016 9:49 AMSubject: Re: Update to Complaint ID No. [redacted] -- Texas Leather Interiors
Dear Revdex.com...
Houston,
The purpose of this note is to provide an Update to Complaint No. [redacted] - Texas Leather Interiors ("TLI), which is detailed below.
On Thursday, 04 February 2016, the cushion on our leather sofa was repaired to our satisfaction by a furniture repair technician contracted by TLI. The technician also repaired a pinhole damage/discoloration on the arm of the sofa that was also identified as nd delivery damage concern. The new sofa now looks as it should have when we took delivery at our home.
My spouse and I particularly appreciated the efforts of TLI Sales Person Mr. Chris H[redacted], who took a personal interest in resolving the sofa damage issues to our satisfaction. His efforts with the complexities encountered with TLI's outsourced QA/QC and Delivery services were of particular value.
We look forward to the Revdex.com-HOU's update of the referenced Complaint, per the above information.
Thank you for your time, consideration and consumer support on the subject.
Regards,
[redacted] [redacted]
Revdex.com-Hou Complaint No. [redacted]