JD Richardson Co

RE: COMPLAINT # [redacted] Dear MS [redacted] :We are in receipt of your correspondence in which you include a complaint filed on September 30, by [redacted] , a homeowner that lives in Pacific Highlands Ranch East Homeowners Association (PHRE)It is important to note that JD [redacted] Company, Inc(JDR) is retained as the Agent for PHRE and has no decision making authorityThat authority lies with the Board of Directors of PHREThis complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors implemented a design review process that JDR administratesIn compliance with the design review guidelines, homebuyers must install their front and back yard improvements within months following the close of escrowThey must also apply and seek approval from the Association prior to installing the improvementsThe Association has days to respond to each homeowner following the submittal of their yard improvement plan and applicationThe Board of Directors retains an outside consultant to review each plan submittal; JDR does not perform the plan reviews.Ms [redacted] submitted her plans on September 3, The Association's consultant had this plan review completed by September 10, 2015, but inadvertently did not send it to us (see Jerry Provensal's email dated September 28, 2015)Upon receipt of his review notes, we immediately prepared the approval letter and emailed it to Ms [redacted] and explained that the consultant apologized for not sending the review notes earlier (see Liz Nowell's email and letter dated September 28, 2015)The approval of the plans were well within the day window in which the Association is providedMs [redacted] filed this complaint two days later.As discussed above, JDR has no decision making authorityTherefore, the request for any type of refund or process changes should be directed to the Board of Directors of PHRE C/o JDR.For the reasons set forth in this letter, please admonish this complaint from our recordPlease feel free to call me should you have any questions.Sincerely, [redacted] , CCAM President/CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Time and time again JDR has proven to be an incompetent, unprofessional management companiesThe multiple negative reviews on Yelp say it allFirst of all, why did it take JDR over month to get back to me regarding this matter? And now they want to respond with no resolution to work with me and ask Revdex.com to close the case? I don't think soJDR is notorious for not getting back to homeownersWe have started a forum at our community and over residents have also agreed that they do not receive responses from JDR. The only reason why JDR is responding now is our community is getting ready to request our board to fire JDRNow that they are on the hot seat, they are "acting" like they are doing their jobThere is no excuse that because of ONE EMPLOYEE who was out sick, I don't receive a respond from anyone at JDR for weeks despite multiple email requestsThey have been charging fees without notifying me or for things that were authorizedRegarding the planting, our neighbors have sent multiple pictures to *** *** and they report she has not respondedYou don't need any proof, just walk over to our neighborhood and you will see for yourself all the dying plantsThere have been major water leaks in the street and JDR has not fixed these issues in a timely fashion causing the community's water bill to go through the roofThey are raising HOA fees without properly notifying homeowners per state lawsJDR only responds to legal threats and claims filed on Revdex.com but does not make any effort to work with the consumer to come up with a fair resolution.None of my issues were addressed in JDR's response to me and if they don't, I will look to legal action.
Regards,
*** **

Dear MS***:We are in receipt of your correspondence in which you include a complaint filed on August 1, by *** **, a homeowner that lives in the Alta Del Mar Mesa Association (ADM)It is important to note that JD *** Company, Inc(JDR) is retained as the Agent for ADM and has
no decision making authorityThat authority lies with the Board of Directors Design Review Committee of ADMAll of the work that JDR performs is done so at the direction and on behalf of the Board of DirectorsWe offer the following response.The Board of Directors implemented a design review process that JDR administrates in which homeowners apply and seek approval from the Association prior to installing front and back yard improvementsPlans must go through a process that may include, but is not limited to, services for plan delivery, architectural review Services, management services, etcEach services is a cost that is deducted from the owner's architectural fee/depositDepending upon the plans provided by the homeowner or their architect/contractor, the plans may require revisions and additional reviews to ensure complianceBilling for these services must be billed and received from the service provider, paid and then billed back to the homeowner's architectural account.Billing for the architectural accounts is updated on a monthly basis and any delay in billing is unintentionalMs**'s request for accounting information has been provided to herUpon receipt of her original request, it was forwarded to Liz Nowell, the JDR representative in charge of coordinating the Design Review Committee's workUnfortunately, Liz was severely injured shortly after receiving Ms**'s request and was unable to work full time for a couple of weeksConsequently, this delayed our ability to provide an immediate response to Ms**We were able to provide her a detailed accounting of the architectural expenses paid to administrate the review of her yard improvements and explained to her the unfortunate circumstances surrounding the delayAny refunds to Ms** will need to be reviewed and approved by the Board of Directors.The Association collects monthly assessments from its owners on a monthly basisThese funds are deposited into ADM's bank account and disbursements are made to the service providers retained by ADMMs** refers to JDR collecting over $per month per owner and has "nothing to show in terms of why they have earned that money." JDR does not deposit these funds into its business account and is paid a small portion of the monthly assessments collected by ADM from its membersAll ASSociation expenses are detailed in the ADM budget worksheets, which were provided to each homeowner upon the purchase of their home from Pardee HomesAdditionally, reference is made to deteriorating trees and plants within the communityWithout knowing specific locations, we are unable to comment on this matterThere are common areas maintained by the Association, natural habitat areas managed by a biologist, natural open space areas, homeowner maintained areas and City maintained areas located within ADMWe are happy to address any landscaping matter pertaining to the Association's common area, but at this point, cannot determine which area(s) Ms** is referring to.For the reasons set forth in this letter, please admonish this complaint from our recordPlease feel free to call me should you have any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Time and time again JDR has proven to be an incompetent, unprofessional management companiesThe multiple negative reviews on Yelp say it allFirst of all, why did it take JDR over month to get back to me regarding this matter? And now they want to respond with no resolution to work with me and ask Revdex.com to close the case? I don't think soJDR is notorious for not getting back to homeownersWe have started a forum at our community and over residents have also agreed that they do not receive responses from JDR. The only reason why JDR is responding now is our community is getting ready to request our board to fire JDRNow that they are on the hot seat, they are "acting" like they are doing their jobThere is no excuse that because of ONE EMPLOYEE who was out sick, I don't receive a respond from anyone at JDR for weeks despite multiple email requestsThey have been charging fees without notifying me or for things that were authorizedRegarding the planting, our neighbors have sent multiple pictures to *** *** and they report she has not respondedYou don't need any proof, just walk over to our neighborhood and you will see for yourself all the dying plantsThere have been major water leaks in the street and JDR has not fixed these issues in a timely fashion causing the community's water bill to go through the roofThey are raising HOA fees without properly notifying homeowners per state lawsJDR only responds to legal threats and claims filed on Revdex.com but does not make any effort to work with the consumer to come up with a fair resolution.None of my issues were addressed in JDR's response to me and if they don't, I will look to legal action.
Regards,
*** **

RE: COMPLAINT #***Dear MS***:We are in receipt of your correspondence in which you include a complaint filed on September 30, by *** ***, a homeowner that lives in Pacific Highlands Ranch East Homeowners Association (PHRE)It is important to note that JD *** Company,
Inc(JDR) is retained as the Agent for PHRE and has no decision making authorityThat authority lies with the Board of Directors of PHREThis complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors implemented a design review process that JDR administratesIn compliance with the design review guidelines, homebuyers must install their front and back yard improvements within months following the close of escrowThey must also apply and seek approval from the Association prior to installing the improvementsThe Association has days to respond to each homeowner following the submittal of their yard improvement plan and applicationThe Board of Directors retains an outside consultant to review each plan submittal; JDR does not perform the plan reviews.Ms*** submitted her plans on September 3, The Association's consultant had this plan review completed by September 10, 2015, but inadvertently did not send it to us (see Jerry Provensal's email dated September 28, 2015)Upon receipt of his review notes, we immediately prepared the approval letter and emailed it to Ms*** and explained that the consultant apologized for not sending the review notes earlier (see Liz Nowell's email and letter dated September 28, 2015)The approval of the plans were well within the day window in which the Association is providedMs** *** filed this complaint two days later.As discussed above, JDR has no decision making authorityTherefore, the request for any type of refund or process changes should be directed to the Board of Directors of PHRE C/o JDR.For the reasons set forth in this letter, please admonish this complaint from our recordPlease feel free to call me should you have any questions.Sincerely,*** ***, CCAM President/CEO

RE: COMPLAINT #***Dear MS***:We are in receipt of your correspondence in which you include a complaint filed on September 30, by *** ***, a homeowner that lives in Pacific Highlands Ranch East Homeowners Association (PHRE)It is important to note that JD *** Company,
Inc(JDR) is retained as the Agent for PHRE and has no decision making authorityThat authority lies with the Board of Directors of PHREThis complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors implemented a design review process that JDR administratesIn compliance with the design review guidelines, homebuyers must install their front and back yard improvements within months following the close of escrowThey must also apply and seek approval from the Association prior to installing the improvementsThe Association has days to respond to each homeowner following the submittal of their yard improvement plan and applicationThe Board of Directors retains an outside consultant to review each plan submittal; JDR does not perform the plan reviews.Ms*** submitted her plans on September 3, The Association's consultant had this plan review completed by September 10, 2015, but inadvertently did not send it to us (see Jerry Provensal's email dated September 28, 2015)Upon receipt of his review notes, we immediately prepared the approval letter and emailed it to Ms*** and explained that the consultant apologized for not sending the review notes earlier (see Liz Nowell's email and letter dated September 28, 2015)The approval of the plans were well within the day window in which the Association is providedMs** *** filed this complaint two days later.As discussed above, JDR has no decision making authorityTherefore, the request for any type of refund or process changes should be directed to the Board of Directors of PHRE C/o JDR.For the reasons set forth in this letter, please admonish this complaint from our recordPlease feel free to call me should you have any questions.Sincerely,*** ***, CCAM President/CEO

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
1) itemized invoice: I can see in my account how much is being withdrawn but they are not specific itemized chargesIt only says "landscape fees" and the fee amount but there is no details on what the charges are for, how many hours, who's hourly work, and when this service was conductedDespite JDR claiming they have sent me an itemized invoice, this is falseI have not received this yet.? 2) Fees being disputed: JDR has been avoiding and delaying the process of discussing our disputed chargesWhen we contacted *** months ago, she stated "we will discuss it at the board meeting"We had the board meeting weeks ago and when we brought it up, she said "this is not the right time to talk about it"Since then, we have contacted her and she will say that we will have a meeting to discuss this with the board, but still no specific date has been set or effort has been made to resolve this issueAgain, she falsely claims that she has resolved this in her letter.? Please confirm you have received this email and let me know if you need any further information.?
Regards,
*** **

Dear Ms***:We are in receipt of your correspondence in which you include a complaint filed on February 1, by *** ***, a homeowner that lives in Ranchwood Park Owners AssociationIt is important to note that JD *** Company, Inc(JDR) is retained as the Agent for Ranchwood
Park and has no decision making authorityThat authority lies with the Board of Directors of Ranchwood ParkThis complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors has implemented a check signing process that JDR administratesIn compliance with this process, payment checks for invoices and reimbursements received are processed by our accounting department and forwarded to the Board of Directors for review, approval, signature and mailing which does require additional time.Our manager communicated with Mr*** through each stage of the process in handling the leak repair, including responding to him on the weekendThe reimbursement request was processed by JDR in a timely manner on January 21, However, once the check batch is sent to the Board, JDR has no control in the signing and mailing of the checks.Upon hearing that the check had not yet been received by Mr***, the manager contacted a board member who made an extra effort to ensure the check was signed and hand-delivered to himAs for the discourteous phone call, JDR has reviewed the response by the manager and has found the information true and correct in that the check had to be signed by the Board, that it would take a little longer to receive but that JDR anticipated he would receive it soonIn fact, the check was delivered to his door and cashed on February 2, 2016.For the reasons set forth in this letter, please admonish this complaint from our recordPlease feel free to call me should you have any questions.Sincerely,*** ***, CCAM President/CEO

Dear MS. [redacted]:We are in receipt of your correspondence in which you include a complaint filed on August 1, 2016 by [redacted], a homeowner that lives in the Alta Del Mar Mesa Association (ADM). It is important to note that JD [redacted] Company, Inc. (JDR) is retained as the Agent for ADM and has...

no decision making authority. That authority lies with the Board of Directors Design Review Committee of ADM. All of the work that JDR performs is done so at the direction and on behalf of the Board of Directors. We offer the following response.The Board of Directors implemented a design review process that JDR administrates in which homeowners apply and seek approval from the Association prior to installing front and back yard improvements. Plans must go through a process that may include, but is not limited to, services for plan delivery, architectural review Services, management services, etc. Each services is a cost that is deducted from the owner's architectural fee/deposit. Depending upon the plans provided by the homeowner or their architect/contractor, the plans may require revisions and additional reviews to ensure compliance. Billing for these services must be billed and received from the service provider, paid and then billed back to the homeowner's architectural account.Billing for the architectural accounts is updated on a monthly basis and any delay in billing is unintentional. Ms. **'s request for accounting information has been provided to her. Upon receipt of her original request, it was forwarded to Liz Nowell, the JDR representative in charge of coordinating the Design Review Committee's work. Unfortunately, Liz was severely injured shortly after receiving Ms. **'s request and was unable to work full time for a couple of weeks. Consequently, this delayed our ability to provide an immediate response to Ms. **. We were able to provide her a detailed accounting of the architectural expenses paid to administrate the review of her yard improvements and explained to her the unfortunate circumstances surrounding the delay. Any refunds to Ms. ** will need to be reviewed and approved by the Board of Directors.The Association collects monthly assessments from its owners on a monthly basis. These funds are deposited into ADM's bank account and disbursements are made to the service providers retained by ADM. Ms. ** refers to JDR collecting over $400.00 per month per owner and has "nothing to show in terms of why they have earned that money." JDR does not deposit these funds into its business account and is paid a small portion of the monthly assessments collected by ADM from its members. All ASSociation expenses are detailed in the ADM budget worksheets, which were provided to each homeowner upon the purchase of their home from Pardee Homes. Additionally, reference is made to deteriorating trees and plants within the community. Without knowing specific locations, we are unable to comment on this matter. There are common areas maintained by the Association, natural habitat areas managed by a biologist, natural open space areas, homeowner maintained areas and City maintained areas located within ADM. We are happy to address any landscaping matter pertaining to the Association's common area, but at this point, cannot determine which area(s) Ms. ** is referring to.For the reasons set forth in this letter, please admonish this complaint from our record. Please feel free to call me should you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) itemized invoice: I can see in my account how much is being withdrawn but they are not specific itemized charges. It only says "landscape fees" and the fee amount but there is no details on what the charges are for, how many hours, who's hourly work, and when this service was conducted. Despite JDR claiming they have sent me an itemized invoice, this is false. I have not received this yet. 2) Fees being disputed: JDR has been avoiding and delaying the process of discussing our disputed charges. When we contacted [redacted] 2 months ago, she stated "we will discuss it at the board meeting". We had the board meeting 2 weeks ago and when we brought it up, she said "this is not the right time to talk about it". Since then, we have contacted her and she will say that we will have a meeting to discuss this with the board, but still no specific date has been set or effort has been made to resolve this issue. Again, she falsely claims that she has resolved this in her letter. Please confirm you have received this email and let me know if you need any further information. 
Regards,
[redacted]

Dear Ms. [redacted]:We are in receipt of your correspondence in which you include a complaint filed on February 1, 2016 by [redacted], a homeowner that lives in Ranchwood Park Owners Association. It is important to note that JD [redacted] Company, Inc. (JDR) is retained as the Agent for Ranchwood...

Park and has no decision making authority. That authority lies with the Board of Directors of Ranchwood Park. This complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors has implemented a check signing process that JDR administrates. In compliance with this process, payment checks for invoices and reimbursements received are processed by our accounting department and forwarded to the Board of Directors for review, approval, signature and mailing which does require additional time.Our manager communicated with Mr. [redacted] through each stage of the process in handling the leak repair, including responding to him on the weekend. The reimbursement request was processed by JDR in a timely manner on January 21, 2016. However, once the check batch is sent to the Board, JDR has no control in the signing and mailing of the checks.Upon hearing that the check had not yet been received by Mr. [redacted], the manager contacted a board member who made an extra effort to ensure the check was signed and hand-delivered to him. As for the discourteous phone call, JDR has reviewed the response by the manager and has found the information true and correct in that the check had to be signed by the Board, that it would take a little longer to receive but that JDR anticipated he would receive it soon. In fact, the check was delivered to his door and cashed on February 2, 2016.For the reasons set forth in this letter, please admonish this complaint from our record. Please feel free to call me should you have any questions.Sincerely,[redacted]. [redacted], CCAM President/CEO

Review: 100% the absolute worst HOA I have ever dealt with. The customer service, or should I say, LACK OF CUSTOMER SERVICE is almost unbearable. Clearly J[redacted] must work for the company because no other rationale/intelligent individual could think JD [redacted] Co is "Heaven."

Here is a perfect example.

My condo encountered a leak and the HOA sent out a contracted leak specialist company (CPL) on 1/12/16 to inspect. I was charged a $230 inspection fee from CPL, even though their invoice clearly stated to bill [redacted] Co. For whatever reason, CPL was unable to refund my credit card and the HOA said a check would be issued to me for reimbursement.

It's 2/1/16 and I still have not been reimbursed.

When I reached out to the incredible and delightful property manager ([redacted]) today for an update her response was:

Hi [redacted],

I am out of the office today but I spoke with the accountant and I completely forgot all checks for Ranchwood are signed by two board members. So with that said, it normally takes a little longer to receive as we mail the checks to the Board then they have to sign and return to us and then we mail then out. I am confident you will receive your check. I will have [redacted] call you to schedule drywall repairs.

Wow...talk about great customer service.

Truthfully, this is just the tip of the iceburg. I have countless other emails pertaining to noise issues that our HOA has failed to address since we moved in. For additional information and insight, please refer to Yelp and take a look at reviews pertaining to JD [redacted] Co.

Clearly, this HOA has a history of terrible customer service.Desired Settlement: Status update of reimbursement check.

Apology for being rude and discourteous on phone.

Business

Response:

Dear Ms. [redacted]:We are in receipt of your correspondence in which you include a complaint filed on February 1, 2016 by [redacted], a homeowner that lives in Ranchwood Park Owners Association. It is important to note that JD [redacted] Company, Inc. (JDR) is retained as the Agent for Ranchwood Park and has no decision making authority. That authority lies with the Board of Directors of Ranchwood Park. This complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors has implemented a check signing process that JDR administrates. In compliance with this process, payment checks for invoices and reimbursements received are processed by our accounting department and forwarded to the Board of Directors for review, approval, signature and mailing which does require additional time.Our manager communicated with Mr. [redacted] through each stage of the process in handling the leak repair, including responding to him on the weekend. The reimbursement request was processed by JDR in a timely manner on January 21, 2016. However, once the check batch is sent to the Board, JDR has no control in the signing and mailing of the checks.Upon hearing that the check had not yet been received by Mr. [redacted], the manager contacted a board member who made an extra effort to ensure the check was signed and hand-delivered to him. As for the discourteous phone call, JDR has reviewed the response by the manager and has found the information true and correct in that the check had to be signed by the Board, that it would take a little longer to receive but that JDR anticipated he would receive it soon. In fact, the check was delivered to his door and cashed on February 2, 2016.For the reasons set forth in this letter, please admonish this complaint from our record. Please feel free to call me should you have any questions.Sincerely,[redacted]. [redacted], CCAM President/CEO

Review: My husband and I were the first individuals to move into our housing development by more than a week of any other individuals. We were told that we have four months to complete our yard, which is currently all dirt. Anything that is added to our yard requires approval by JD Richardson. We submitted the plans for our yard along with a payment of 500 dollars and a deposit of 1500.00. We were told that being the first individuals to submit our plans, it would take about one week to get approval. It has now been two days short of one month and our plans have still not been approved. I was told that the company is given a one month maximum to review the plans. In calling today I was told that one other individual in our neighborhood has gotten their plans approved. I am wondering why they were reviewed before our plans were. I believe it is unacceptable to take one month to review plans. This has left us in an uncomfortable situation; we have a small dog and are unable to allow him outside to use the yard. We have had to put a hold on the individual that drew the plans for us because we are unable to move forward without approval. I am curious as to why JD Richardson needs an entire month to review plans and why they would hold up the completion of our yard in such an extreme way. Given that we have a limited amount of time to complete this project it is unacceptable that a month of that time is waiting for plans to be approved. I would like a clear explanation and to why it takes one month to review plans. We are currently living in a construction zone which is an ideal time to finish our yard. I would also like to propose a shorter time in which plans are to get approved. In addition, to creating an uncomfortable living environment we also have our 1500.00 deposit sitting until the project is complete. I cringe to think when and how we will get that money back. I would like to get our plans approved.Desired Settlement: I would like our 500 dollar charge refunded and I would also like our plans to get approved with a guarantee that any modifications that we propose for approval are reviewed within 24 hours. We need to get our project started and now that is has been a month we thought about some revisions to our original plan.

Business

Response:

RE: COMPLAINT #[redacted]Dear MS. [redacted]:We are in receipt of your correspondence in which you include a complaint filed on September 30, 2015 by [redacted], a homeowner that lives in Pacific Highlands Ranch East Homeowners Association (PHRE). It is important to note that JD [redacted] Company, Inc. (JDR) is retained as the Agent for PHRE and has no decision making authority. That authority lies with the Board of Directors of PHRE. This complaint was erroneously filed against JDR, however, we will offer the following response.The Board of Directors implemented a design review process that JDR administrates. In compliance with the design review guidelines, homebuyers must install their front and back yard improvements within 4 months following the close of escrow. They must also apply and seek approval from the Association prior to installing the improvements. The Association has 45 days to respond to each homeowner following the submittal of their yard improvement plan and application. The Board of Directors retains an outside consultant to review each plan submittal; JDR does not perform the plan reviews.Ms. [redacted] submitted her plans on September 3, 2015. The Association's consultant had this plan review completed by September 10, 2015, but inadvertently did not send it to us (see Jerry Provensal's email dated September 28, 2015). Upon receipt of his review notes, we immediately prepared the approval letter and emailed it to Ms. [redacted] and explained that the consultant apologized for not sending the review notes earlier (see Liz Nowell's email and letter dated September 28, 2015). The approval of the plans were well within the 45 day window in which the Association is provided. Ms. [redacted] filed this complaint two days later.As discussed above, JDR has no decision making authority. Therefore, the request for any type of refund or process changes should be directed to the Board of Directors of PHRE C/o JDR.For the reasons set forth in this letter, please admonish this complaint from our record. Please feel free to call me should you have any questions.Sincerely,[redacted]. [redacted], CCAM President/CEO