JD Sales Of Euclid, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]To be 100% clear, first and foremost when I talked to someone on the 3rd, I said the gas leak had been fixedThe other issues with the car remain
The leak which was repaired, was in the same line, and the technician said very nearly the same location as the previous leak, which makes me wonder if the first leak was actually fixed or just shoddily patched. As for the catalytic converter it was not as simple a matter as 'fix it or not'I did not have the amount just laying around, especially because I had to rent a car over a holiday weekend to get to work, because my car was leaking gas againA problem which I stated the first few times I brought the car in, that I smelled gasAnd even after the first fix, to which I was told, "it was a residual smell that I was smelling from the first leak.' and 'it can't be leaking that much someone probably just drove your car without telling you'.Yes all my repairs were unscheduledThe first three which were to diagnose and repair the fuel vapor line, could have been completely avoided had the service center actually checked the car before it was soldAs I have since learned when I bought the car, I knew the check engine light was onI informed them and they had roughly hours to diagnose it before I drove off the lot for the night, however instead of doing their job they just turned the light off.The battery dying was in no way foreseeableI had the car for less than three months when that happened. And the gas leaks speak for themselves. Each time I have had to bring my car in, I have been talked down to, with people assuming I just don't know anything about carsOr my concerns have been completely ignored and swept under a rugEach time I bring my car in for an issue I leave with another issueThe squeaky sound my car has made, and I've asked about is still present since the first time I ever had to bring the car inAnd since I got it back whenever I am stopped with my foot on the brake there is a sound similar to drumming is the best I can describe it. JD Bryider says they stand by their cars and their repair policies but my having to bring in a car times in the first months of ownership, with more problems appearing after each visit makes me wonder why they are standing by I am aware that used cars have issues, but for as much as I will end up paying for this car just based on the inflated purchase price and astronomical interest, I would hope it could at least run for a year without visiting the service department every month.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with full cooperation of the J.D Byrider/CNAC franchise in question. Cortavia *** recently visited the J.D Byrider franchise located in Euclid, OH on behalf of customer *** *** was there to make a payment for
***Records indicate that *** has agreed to make an additional payment towards her accountWhen the receipt was printed, the CNAC representative in question took it to verify the additional payment with *** ***This was done in an effort to assist her with her accountThe J.D Byrider/CNAC franchise would like to apologize to *** *** for any inconvenience that she may have experienced, and wishes her all of the best in her future endeavors. Thanks, J.DByrider/CNAC Customer Service

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider franchise in question. Ms*** is upset regarding her
vehicle. As a result, she would like to
have the vehicle repaired
Ms*** purchased Hyundai Santa Fe
on October
13, from the J.DByrider franchise located in Euclid, OH. The vehicle is covered by a month or
24,mile limited warranty which mainly covers the major components of the
power trainWhile the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use. Contrary to Ms***’s
original complaint, her vehicle has been in for service four times since
purchasing. Records show that the J.D
Byrider franchise has been very attentive to Ms***’s mechanical
concerns. The limited warranty has covered
a majority of the associated costs, with Ms*** paying less than $in
non-covered repairsThe J.DByrider franchise stands behind their vehicle
reconditioning process. Ms*** should
be aware that some vehicle components do outlast their standard lifecycle, and
will not necessarily exhibit the need for replacement during the inspection/reconditioning
process
Account notes indicate that Ms***
missed her last scheduled service appointment.
At this time, it is recommended that she contact the service center at
***-***-*** to schedule an appointment for her current concerns. The service center has confirmed that they
will thoroughly review each of Ms***’s mechanical concerns. The service center would like to remind Ms
*** that it is imperative that she maintain her scheduled service
appointments in order to promptly resolve any issues that may arise. As to the leak mentioned by Ms***,
service records show that the service center repaired a split return fuel line
on March 12, with Ms*** only paying only the $deductible
J.DByrider strives to achieve the
satisfaction of each and every customer. The J.DByrider franchise was
sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to
your office. The J.DByrider franchise will continue
to stand behind their limited warranty, and is committed to
ensuring that Ms*** has safe transportation. The J.DByrider
franchise would like to apologize to Ms*** for any inconvenience that she
may have experienced, and looks forward to hearing from her.Thanks,J.DByrider Customer Service

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/CNAC franchise in question. Ms*** is upset regarding the handling
of her account. Please note that since
filing the complaint, Ms***’s vehicle has been
repossessed.
Ms
*** purchased a Oldsmobile Alero on February 19, from the J.D
Byrider franchise located in Euclid, OH.
Records indicate that Ms
*** fell behind on
her contractually obligated bi-weekly payments. Afterunsuccessfully attempting to bring
the account current with Ms*** and with no definitive payment
arrangements, CNAC deemed her vehicle eligible for repossession. Per management, Ms***’s vehicle was
repossessed on October 6, 2015. The
vehicle will be set for sale at auction and once sold, the proceeds will be
applied to her account all according to proper procedures. Ms*** should be aware that she
will still be responsible for
the remaining deficiency balance,
as outlined in the Retail Installment Contract and Security Agreement
signed at the time of purchase
J.DByrider strives to achieve the
satisfaction of each and every customer. The J.DByrider/CNAC franchise
was sorry to learn of Ms***’s dissatisfaction as expressed in her
complaint to your office. If Ms
*** has any further questions regarding her account, it is recommended
that she contact CNAC management directly at
***.Thanks,J.DByrider/CNAC Customer Service

Per
management, the service center recently repaired the fuel leak in Ms. [redacted]’s
vehicle at no charge to her.  It was
recently discovered that Ms. [redacted]’s vehicle has a failed catalytic converter.  The service center verified that it was a
different code reading than what was detected in Ms. [redacted]’s two previous
service appointments.  Ms. [redacted] was
quoted for the catalytic converter replacement, however, she declined the
repairs.  Account notes indicate that Ms.
[redacted]’s previous repairs were performed without a scheduled appointment, and
that she received her vehicle back the next day.  The J.D. Byrider franchise contacted Ms.
[redacted] on June 3, 2015 and she stated that her vehicle was repaired and that
there were no current issues.  Thanks,J.D. Byrider Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please forward to JD Byrider.
I have done regular maintenance with my vehicle, including 6 visits to JD Byrider for other vehicle issues. The first 4 visits my vehicle was seen for were actually all related to the issue I had when I first purchased it, a leak in some type of gas vent, on this day they just reset the check engine light instead of doing any work. On the subsequent three visits I was told that it was my fault for not tightening the gas cap after filling up, and that it would reset itself. It wasn't until the 4th visit, when I refused to leave the shop until something was actually done, that they discovered the leak. The 5th visit was when my battery died after less than three months of ownership. The 6th visit was when the vehicle was towed in due to an extreme gas leak; despite me saying on previous vehicles I smelled gas each time. I live over a 30 minute drive from JD Brydider I do not go there for something as simple as an oil change, which is what they consider routine maintenance. It is not cost efficient for myself once the cost of gas is factored, nor time efficient as I have found a service center that does a great job with my car and if needed does provide loaners. I would like to bring my car into service at JD Byrider to deal with the multitude of issues it is having, but would need a better timeline than "we will get to it". When they give a 4 day time span that means I have 4 days I will either have to miss work, as I live and work in 2 different counties, or I will have to find a friend to take me or rent a car. If the service department could take a few minutes to call and arrange a time to have me bring the car that would be a start to resolving this issue.
Regards,
[redacted]

If Ms. [redacted] is currently experiencing any mechanical issues with her vehicle, it is recommended that she contact the service center to schedule an appointment.  The service center has been unaware of any further/ongoing issues since management last spoke with Ms. [redacted].Thanks,J.D. Byrider Customer Service

In
the case of [redacted], we have reviewed this matter with the full cooperation
of the J.D. Byrider/CNAC franchise in question. 
Ms. [redacted] is upset regarding the reporting of her previous account. 
As a result, she would like for her credit bureau to
be...

updated.
Ms. [redacted] purchased
a 2002 Jeep Liberty on April 17, 2014 from the J.D. Byrider franchise located
in Euclid, OH.  In February 2015, CNAC was notified that Ms. [redacted]’s
vehicle was in an accident.  Subsequently, the vehicle was deemed
a total loss by her insurance provider.  However, her insurance provider did not pay
the full balance due on the account.  Per
management, Ms. [redacted] was notified that she would not need to make any
additional payments even though there was a large balance left on the
account.  In the spirit of customer
service, CNAC has elected to edit the remaining balance to $0 with the account
reflecting as settled.  Ms. [redacted] should
be aware that it can take 30-45 days for the
credit agencies to update the status of her credit bureau.  Please note that at no time did Ms. [redacted]’s
credit bureau state that the vehicle was repossessed.  CNAC would like to apologize to Ms. [redacted] for
any inconvenience that she may have experienced. 
J.D. Byrider strives to achieve the
satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise
was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint
to your office.  The J.D.
Byrider/CNAC franchise was happy that an amicable resolution could be met, and
wishes Ms. [redacted] all of the best in her future endeavors. Thanks,J.D. Byrider/CNAC Customer Service