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JDByrider - Bridgeview

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JDByrider - Bridgeview Reviews (2)

The concerned customer's car has been ready for pick up since 7/30/The work was completed on her car on 7/27/2016, however the Service Manager [redacted] drove the vehicle for two days to confirm that all issues had been addressed.? When the concerned customer first brought the vehicle in in? 05/20/we replaced the transmission.? After replacing the transmission and road testing the vehicle we determined that the left front ball joints, sway bar links, rt front axel, left side tie rod, wheel bearing left wheel, needed replacing.? In addition the Oil filter housing gasket was leaking.? ? ? We presented these concerns to the customer and she stated that she did not want this work done at the time.? In addition we recommended that she replace her air filter, wiper blades, left front head lamp and third brake light bulb.? She declined this work as well.? The customer redeemed her vehicle.? The Customer did put $as a down payment for the transmission work.? This is part of our mechanical loan program, which permits the customer to get work done on their vehicle if they do not have the entire amount due for the work.? This is a non-interest bearing loan to be paid off in small increments along with the regular car payment.? ? The customer returned 06/17/2016.? The complaint was that the vehicle was binding when driving.? We replaced the front differential, struts, the left side tie rod end, oil cooler gasket.? During the road test the coil pack went bad, we replaced the coil pack and sway bar links? at no cost to the customer.? The customer returned stating that the car was still binding on 7/20/2016.? We could not find anything wrong with the differential we replaced on 6/17/2016.? We verified with [redacted] ***, by VIN number that this vehicle took the ratio differential that we originally installedWe called our parts supplier, they shipped us a new differential which we replaced.? We have completed road testing on the vehicle and there are no further issues at this time related to work or customer concerns.? The customer's concerns have been documentedOur company cannot refund her down payment on the mechanical loan because it was taken in good faith and the work was completed per the customer request.? The customer has a signed contract with JD Byrider/ [redacted] of Chicago.? The customer has been made aware at each step in the service process of issues that she has with her vehicle.? ? The? customer has put 66,976? miles on the vehicle in the months since purchase.? This is an average of over miles per month.? This rate of driving has added undue wear and tear on a vehicle that had a year/mile limited warranty.? The warranty program is set up with the expectation and understanding that the average consumer drives around miles a month.? When we double the amount driven per month parts are going to go bad due to excessive wear and tear earlier than anticipated.? Throughout the process we have attempted to keep the customer abreast of the situation and to fix the vehicle in a timely and safe manner.? She cannot be exonerated of financial relations and communication due to the contract that was signed in good faith in November 2013?

The concerned customer's car has been ready for pick up since 7/30/The work was completed on her car on 7/27/2016, however the Service Manager [redacted] drove the vehicle for two days to confirm that all issues had been addressed When the concerned customer first brought the vehicle in in 05/20/we replaced the transmission After replacing the transmission and road testing the vehicle we determined that the left front ball joints, sway bar links, rt front axel, left side tie rod, wheel bearing left wheel, needed replacing In addition the Oil filter housing gasket was leaking We presented these concerns to the customer and she stated that she did not want this work done at the time In addition we recommended that she replace her air filter, wiper blades, left front head lamp and third brake light bulb She declined this work as well The customer redeemed her vehicle The Customer did put $as a down payment for the transmission work This is part of our mechanical loan program, which permits the customer to get work done on their vehicle if they do not have the entire amount due for the work This is a non-interest bearing loan to be paid off in small increments along with the regular car payment The customer returned 06/17/ The complaint was that the vehicle was binding when driving We replaced the front differential, struts, the left side tie rod end, oil cooler gasket During the road test the coil pack went bad, we replaced the coil pack and sway bar links at no cost to the customer The customer returned stating that the car was still binding on 7/20/We could not find anything wrong with the differential we replaced on 6/17/ We verified with [redacted] ***, by VIN number that this vehicle took the ratio differential that we originally installedWe called our parts supplier, they shipped us a new differential which we replaced We have completed road testing on the vehicle and there are no further issues at this time related to work or customer concerns The customer's concerns have been documentedOur company cannot refund her down payment on the mechanical loan because it was taken in good faith and the work was completed per the customer request The customer has a signed contract with JD Byrider/ [redacted] of Chicago The customer has been made aware at each step in the service process of issues that she has with her vehicle The customer has put 66, miles on the vehicle in the months since purchase This is an average of over miles per month This rate of driving has added undue wear and tear on a vehicle that had a year/mile limited warranty The warranty program is set up with the expectation and understanding that the average consumer drives around miles a month When we double the amount driven per month parts are going to go bad due to excessive wear and tear earlier than anticipated Throughout the process we have attempted to keep the customer abreast of the situation and to fix the vehicle in a timely and safe manner She cannot be exonerated of financial relations and communication due to the contract that was signed in good faith in November

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