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JDByrider

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JDByrider Reviews (12)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My card was not set up on automatic payments and had never been on automatic paymentsI called every other Friday to make my paymentsAnd if I was on automatic payments then why did Jesse H [redacted] call me during the holiday season to make my payment? Regards, [redacted]

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] is upset regarding her account As a result, she would like to have her contract explained to her Please know that J.DByrider and CarNow Acceptance Company (CNAC) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim To guarantee a most thorough and cohesive response is provided, both the franchise (J.DByrider of Richmond, VA) and franchisor (J.D Byrider Systems, LLC) have jointly reviewed this matter with due diligence J.DByrider Systems, LLC provides a courtesy to J.DByrider franchises to review consumer concerns and assist in respondingMs [redacted] purchased a [redacted] on November 10, from the J.DByrider franchise located in Richmond, VA At this time, it is recommended that she contact Jesse H [redacted] directly at [redacted] to discuss her contract CNAC would like to apologize to Ms [redacted] for any inconvenience that she may have experienced, and looks forward to assisting her J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are liarsI spoke with a salesperson at j.dByrider and he confirmed that I never signed automatic withdrawHe stated that that is a document I would have had to request Cnac always called me for payment if I hadn't called on my payment due dateThey also told me multiple times the week of January 29th that they requested that my payment for January b refunded, quick refund to be exact, because they did not have authorization to take the paymentShe stated that the automatic payment request was entered by mistake by a new employee at the beginning of JanuaryThey are liars! Mrs [redacted] in particularMy issue isn't with j.dByrider but with Cnac Regards, [redacted]

In the case of [redacted] ***, we have investigated this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] alleges that the [redacted] franchise incorrectly withdrew a payment from her banking account As a result, she would like a refund Please know that J.DByrider and [redacted] [redacted] (***) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim To guarantee a most thorough and cohesive response is provided, both the franchise (J.DByrider of Richmond, VA) and franchisor (J.DByrider Systems, LLC) have jointly reviewed this matter with due diligence J.DByrider Systems, LLC provides a courtesy to J.DByrider franchises to review consumer concerns and assist in responding *** *** purchased a [redacted] on November 5, from the J.DByrider franchise located in Richmond, VA In late July 2014, [redacted] and her father visited the J.DByrider/ [redacted] franchise and notified management that she no longer wished to maintain possession of her vehicle, and that she intended on surrendering it At that time, [redacted] was presented with a voluntary surrender agreement [redacted] then stated that she would need some time to think about her decision However, her next contractually obligated bi-weekly payment was due the following day Per a verbal agreement, [redacted] and her father granted the [redacted] franchise permission to withdraw her next payment if the vehicle was not returned by the end of business on Friday August 1, Records indicate that [redacted] did not return the vehicle by that date and her payment was subsequently taken At this time, the J.DByrider/ [redacted] franchise is willing to offer [redacted] a mutual release Once executed, the agreement will release both parties from any further claims related to this transaction To further discuss the mutual release, it is recommended that [redacted] contact [redacted] directly at [redacted] J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office The J.DByrider/ [redacted] franchise would like to apologize to [redacted] for any inconvenience that she may have experienced and looks forward to hearing from her Thanks, J.DByrider/ [redacted] Customer Service

At this time, it is recommended that Ms [redacted] contact franchise owner Craig B [redacted] directly at [redacted] to schedule a time to visit the dealership Given the ongoing nature of her concerns, management believes that anin-personmeeting is the best option in order to come to a resolution Please note that she has been provided with a loaner vehicle since her vehicle was unfortunately stolen The J.DByrider/CNAC franchise would again like to apologize to Ms [redacted] for any inconvenience, and hopes to move forward amicablyThanks,J.DByrider/CNAC Customer Service

Thank you for your communication dated March 7, regarding customer [redacted] Please know that J.DByrider and [redacted] (***) take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim To guarantee a most thorough and cohesive response is provided, both the franchise ( [redacted] **) and franchisor ( [redacted] ***) have jointly reviewed this matter with due diligence [redacted] provides a courtesy to J.DByrider franchises to review consumer concerns and assist in responding [redacted] alleges the J.DByrider/ [redacted] franchise wrongfully repossessed her vehicle As a result, she would like her deposit refunded as well as her personal items returned [redacted] purchased a [redacted] on February 19, from the J.D Byrider franchise located in Richmond, VA After failing to meet contractually obligated payment dates, [redacted] account became delinquent The [redacted] franchise made several unsuccessful attempts to reach [redacted] in order to further discussion her delinquent account Seeing as her account was in delinquent status with no contact received from [redacted] , the J.DByrider/ [redacted] franchise deemed the vehicle eligible for repossession The J.DByrider/ [redacted] franchise adheres to all state and federal laws regarding their business practices, and denies that the repossession of [redacted] vehicle was wrongful Please find attached an executed copy of [redacted] Retail Installment Contract and Security Agreement, dated February 19, Please note that the Retail Installment Contract and Security Agreement clearly states that there is no grace period regarding payments At this time, management recommends [redacted] contact her [redacted] account representative to discuss her options regarding her account/vehicle J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office Unfortunately, the J.DByrider/ [redacted] franchise is unable to adhere to [redacted] ’s requested resolution to refund her deposit [redacted] ’s personal items are currently in the possession of [redacted] It is recommended that she contact them directly at [redacted] The J.D Byrider/ [redacted] franchise looks forward to hearing from [redacted] Thanks, J.D Byrider/ [redacted] Customer Service

Per management [redacted] signed a document allowing CNAC to automatically withdraw her bi-weekly paymentsThe documents also contained credit card informationGiven the sensitive information contained in the documents, it is policy that the documents be shredded once the information is entered into the systemAs to the phone call mentioned by [redacted] ***, CNAC may contact a customer if there are any issues surrounding a paymentIf [redacted] has any further questions or concerns, it is recommended that she contact CNAC management at [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Customer elected to drive vehicle until repairs were started so she would have transportationWe have already completed the repairs on this vehicle as of 8/25/and the customer picked up the vehicle on 8/26/

In the case of [redacted] we have reviewed this matter with the full cooperation of the JD Byrider /CNAC franchise in question [redacted] is upset regarding her vehicleAs a result, she would like to return the vehicle Please know that the JD Byrider /CNAC franchise take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claimTo guarantee a most thorough and cohesive response is provided, both the franchise (the JD Byrider of Richmond, Va) and franchisor (JD Byrider Systems LLC) have jointly reviewed this matter with due diligenceJD Byrider provides a courtesy to review consumer concerns and assist in responding[redacted] purchased a [redacted] on January 30, from the JD Byrider franchise located in Richmond, VaThe vehicle is covered by a month or 24,mile limited warranty which mainly covers major components of the power trainContrary to [redacted] ***’ original complaint, service records indicate that her vehicle has been in for service times not As a gesture of goodwill and in the spirit of customer service, the JD Byrider franchise has agreed to replace the motor mounts on [redacted] vehicle at no cost to herAt that time, it is recommended that [redacted] contact the service center directly at [redacted] and ask to speak with the service managerAs to [redacted] allegation of management not responding to her manager [redacted] ***was no vacation for over a week and not in the officeStill, her away message clearly stated the dates in which she would be gone.JD Byrider strives to achieve the satisfaction of each and every customerThe JD Byrider franchise was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your officeNevertheless, the JD Byrider /CNAC franchise is unable to adhere to [redacted] request resolution to accept her vehicle backThe JD Byrider franchise will continue to stand behind their limited warranty and is committed to ensure that [redacted] has safe transportation

On 07/20/ [redacted] purchased a vehicle from J.D Byrider [redacted] for 11, [redacted] acquired the financing through [redacted] ***r [redacted] ***, a sales finance company listed by the State of Connecticut department of banking, license [redacted] Within the financing, [redacted] chose to also finance the Connecticut state sales tax of 755.65, Department of Motor Vehicle registration and title fees totaling 140.00, and the dealer conveyance fee of The price of the vehicle includes the vehicle, the reconditioning, and the month/mile limited warranty, which covers repairs to the following systems: engine, electrical, transmission, front wheel drive and rear wheel driveAlso offered by J.D Byrider service is oil changes at 10.00, as well as parts at our cost, with no mark up and a reduced labor rate of 45.00/ hour, all to keep our customers driving safely [redacted] sat through over pages of closing paperwork, including the Truth in Lending DisclosuresThe closing was video recorded as wellThe retail contract and security agreement is a legally binding contract into which [redacted] competently entered into by her own free will We, as a dealership, do not offer, nor are we required to offer, [redacted] insurance [redacted] may choose to purchase [redacted] insurance coverage either through her own insurance company or any third party insurance company for up to months from the original date of purchase of the vehicle [redacted] became unhappy when upon a visit to the dealership she noticed an SUV on the lot that she likedWe informed her that J.DByrider is not in the leasing business and that she may not simply swap out her vehicle for another

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Ms [redacted] is upset regarding her account J.DByrider and [redacted] take all customer concerns seriously, and ensure that all necessary measures are taken to review each and every claim To guarantee a most thorough and cohesive response is provided, both the franchise (J.DByrider of Richmond, VA) and franchisor (J.DByrider Systems, LLC) have jointly reviewed this matter with due diligence J.DByrider Systems, LLC provides a courtesy to J.DByrider franchises to review consumer concerns and assist in responding Ms [redacted] purchased a [redacted] on November 4, from the J.DByrider franchise located in Richmond, VA Per management, she has had multiple brokencommitments and promises to *** Also, there have been multiple in-store altercations caused by Ms [redacted] [redacted] has reviewed the calls mentioned in her original complaint, and at no time was inappropriate language used towards Ms [redacted] Phone calls were abruptly ended, however, that was caused by the language and tone set forth by Ms [redacted] Please note that the employees in question have been properly trained regarding account administration J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Account notes indicate that she recently signed a voluntary surrender form, due to the fact that her brother has been driving the vehicle As such, [redacted] is actively trying to locate the vehicle If Ms [redacted] has any further questions or concerns, it is recommended that she contact General Manager Christy A [redacted] at [redacted] Thanks, J.DByrider/ [redacted] Customer Service

Revdex.com spoke with the businessThe customer fills this form out and the form is shredded for financial safetyThe payment was due at the time it was withdrawn

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