J.DByrider

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: CustomerService Mail Date: Tue, Jan 5, at 10:AMSubject: PA Revdex.com - [redacted] - [redacted] - ResponseTo: [redacted] @myRevdex.com.orgCc: CustomerService Mail [redacted] *** - Please find enclosed the response for [redacted] If you have any questions feel free to email me or call me directly at ###-###-#### Thanks, Chris K [redacted] J.DByrider Systems

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question [redacted] is upset regarding her vehicle [redacted] purchased a [redacted] on May 29, from the J.DByrider franchise located in Wilkes-Barre, PA Thevehiclewascoveredbya24monthor24,mile limited warranty which mainlycoveredthe major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued useUnfortunately, the limited warranty is no longer valid due to both time elapsed since purchasing and [redacted] *** exceedingthemileagelimitationJ.DByrider strives to achieve the satisfaction of every customerThe J.DByrider/CNAC franchise was sorry to learn of [redacted] ***’ dissatisfaction as expressed in her complaint to your office Since filing the complaint, management has contacted the co-buyer to discuss the vehicle In the spirit of customer service, they are willing to cover the cost of labor as well as pay for half of the needed repairs At this time, it is recommended that [redacted] contact the service center at ###-###-#### to schedule an appointment The J.DByrider/CNAC franchise will continueto accommodate [redacted] *** to the best of their abilities, and hopes to move forward amicably in their relationship withher.Thanks,J.DByrider/CNAC Customer Service

First, I am sorry Ms***'s experience with JD Byrider was not positiveWe strive for customer satisfaction and like to believe we take the appropriate actions to ensure that Ms [redacted] did in fact get approved for financing for a Dodge Stratus on 2/16/ I can assure you this vehicle was not a prior total loss as that would make selling the vehicle impossible, along with registering the vehicle because the title would be "branded" or salvaged had the vehicle been deemed a total loss prior With that being said, the first half year appears to be without incident until some mechanical issues arose in late August that lead to the engine getting replaced under warrantyBased on the account notes and service history, nothing else happened after thatNo complaints of mechanical failure either in the drive train or front suspensionThat history dates from 8/until recently when Ms [redacted] was approved for financing at another dealer that included paying off this loanThat agreement to payoff at more than $8,should be enough to convince anyone that this Dodge still carried a high value almost years after purchase As stated earlier, we are sorry to hear the experience was less than positive from our customer, but feel we held up our end of the agreement every opportunity we had to do so

Complaint: [redacted] I am rejecting this response because: I want to make sure that any issues I'm having with my van that are caused by the needed part will be repaired at no cost as well before I bring it inI don't want to be stuck with a huge repair bill for issues that are directly related to a bad cam shaftI have consulted several other mechanics to find out what engine issues would be caused by cam shaftThank you Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The [redacted] converter was taken while in your care & I could not get the keys to the car until I signed the waiverI was told that Jeff would sum up the waiver & I can just sign itHe said nothing about not getting my fees back & legally since it wenr missing in your car your responsible for itHad I taken the converter out of the car I financed from you before you wrongfully repossessed it, I would be responsible for itAs far as money the certified letter you sent stated you were gonna sell the car at the fee for a certain amount & if you get any money extra you would pay it to me unless money was owed elsewhere so I'm not understanding why you won't give me the money I paid for itBeing I paid close to $then $should come off of the price of the vehicle, its like you got close to $for a car you wrongfully repossessed, returned a car that was missing the [redacted] converter which is $to buy & you get to re sale the car you wrongfully repossessedIt's like you gave me the car back because you knew it was missing that part Regards, [redacted]

Vehicle was bought from J.DByrider which was formerly in this locationCNAC the lien bank that is still collecting the account is still on site but is not connected with JAB Automotive LLC Please remove this complaint and put it towards the actual business entity it should go toThank you

Complaint: [redacted] I am rejecting this response because:Their car is a piece of carpI have been there more times than that and.that is all they want to documentI don't want their car or "service"Notice the lack of mentioning how many times I've had to go through corporate to get their stupid service department to do their jobs Regard [redacted] ***

In the case of [redacted] we have reviewed this matter with the full cooperation of the [redacted] franchise in question [redacted] is upset regarding her vehicle As a result, she would like for CNAC to consider her account paid in full [redacted] purchased a [redacted] on April 26, from the [redacted] franchise located in [redacted] ** The [redacted] franchise utilizes as their vehicle history report provider When presented to [redacted] , the vehicle was offered for sale in good faith based on the information provided in t [redacted] summary report At no time did the [redacted] franchise portray [redacted] report as an all-inclusive vehicle history report The [redacted] franchise utilizes the information contained in [redacted] title summary report to confirm that the vehicle has a clean title, and was never deemed a total loss Please find attached a copy of the [redacted] title check summary report for the [redacted] [redacted] strives to achieve the satisfaction of each and every customer T [redacted] CNAC franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, CNAC is unable to adhere to her requested resolution At this time, the [redacted] /CNAC franchise is willing to place [redacted] into a different vehicle Management is requesting that [redacted] contact them at [redacted] to discuss her account/vehicle The [redacted] /CNAC franchise will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks, [redacted] CNAC Customer Service

Issue Number - Car repair issues - This customer purchased an extended service contract covering his vehicle for months or 24,miles, whichever comes first JD Byrider is pleased to honor that commitment Since receiving this vehicle on 12/31/this customer has scheduled his car for repairs two times, once on 2/10/and again on 4/18/ Both times the customer did not come in for his appointment and did not request another appointment If customer is experiencing ongoing vehicle issues, we would request that he schedule and bring his car in for service in accordance with his service contract We will be handle all the covered items The customer's only charge will be the $deductible.Issue Number - Collection techniques - JD Byrider and CNAC it's finance company adhere strictly to the [redacted] (***) Customer is currently days past due Customer has refused to take our phone calls and despite what he has stated, has not given us any indication as to the vehicle's location We have not made any threatening phone calls and will not ever participate in any types of threats to the customer or his references We do have the right in the collection process to check the customer's credit bureau in our attempt to find the vehicle's location We will continue to skip trace this account with the attempt to find the vehicle and repossess the collateral on this account If the customer would like us to stop pursuing this account, he simply needs to let us know the location of the vehicle so we can pick it up and process it according to Arizona Statutes Customer states in his desired settlement that he would like us to pick up his vehicle We also are desirous of this and would ask that the customer please give us the location of the vehicle so we can do so

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I will be willing to accept the response when JDByrider agrees to and fixes the front axle to satisfaction,or better, replaces it as well as checking that all belts and routinely replaced parts are checked as well Regards, [redacted]

In the case of [redacted] , we have investigated this matter with the full cooperation of the J.DByrider franchise in question [redacted] alleges that his vehicle has had mechanical issues since purchasing As a result, he would like to return the vehicle and receive a refund [redacted] purchased a [redacted] on August 16, from the J.D Byrider franchise located in [redacted] , PA The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.D Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use The J.DByrider franchise denies refusing to assist [redacted] with his vehicle Unbeknownst to the service center receptionist, the Service Manager had made special arrangements with [redacted] that were not reflected on that day’s appointment calendar Unfortunately, a verbal confrontation then arose between [redacted] and the service center receptionist Management would like to apologize to [redacted] for any inconvenience that he may have experienced due to the service scheduling error that occurred J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in his complaint to your office Nevertheless, the J.DByrider franchise is unable to adhere to [redacted] ’s requested resolution to accept his vehicle back and provide him with a full refund The J.DByrider franchise is committed to resolving [redacted] ’s mechanical concerns, and recommends that he contact the Service Manager, Mike, directly at ###-###-#### to schedule a service appointment Management is aware of his concerns, and looks forward to assisting [redacted] with any future questions or concerns regarding his vehicle The J.DByrider franchise will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with himThanks, J.DByrider/CNAC Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The vehicle is not even worth what I owe on it even if I put more money into itIt will never be worth what I owe on it, I want a working vehicle at equal value of what I owe to trade you guys sold me a vehicle that wasn't even worth the price you sold it to me asThis van is only worth like and I owe how does that work out Regards, [redacted]

The goal of JD Byrider is to provide reliable vehicles to customers with bad credit or no credit via a program that maximizes their opportunities for success in the retail installment contract We do this in many ways, but in regards to the vehicle, we carefully purchase vehicles that carefully inspecting and reconditioning prior to their saleThen we provide after sales support in the form of a month / 24,service contract with a $deductible When that has expired, we offer repairs in our shop at $/ hour labor (about half the going rate at most shops) and we sell the parts with no mark up to our customer.Comparing the loan balance of the vehicle sold through the J.DByrider program to the pricing listed through a third-party retailer is not an accurate measurement of vehicle value The vehicles that are sold through J.DByrider undergo not only a comprehensive pre-sale inspection, but also a significant reconditioning process prior to sale A third-party retailer's estimated resale value of the vehicle would not take these factors into consideration The purchase price of the vehicle was clearly outlined in the Retail Installment Contract and Security Agreement signed by Ms [redacted] at the time of purchase, and was referenced multiple times throughout the closing process Please keep in mind that the retail installment contract was for $10,and the price of the vehicle was only $9,500, so right from the start, the amount owed was $1,more than the amount the vehicle was sold for This is because the customer only submitted a down payment of $1,100, which didn't cover the total cost 0f the sales tax, licensing and the service contract.If Ms [redacted] was unhappy with the purchase price as compared to the value of the vehicle, this should have been addressed and negotiated at the time of purchase We are unwilling to renegotiate the terms of this sale years after it was agreed upon.We would still like to work with this customer to handle any mechanical issues she is experiencing Since the month / 24,mile service agreement has expired we would like to reiterate that we can still repair her vehicle under our preferred pricing plan

Complaint [redacted] I am rejecting this response because:I was in a wreak in April 2016, the insurance company paid JD Byrider for their vehicleThere was still a balance that I thought was forgiven beforeThe over a year later in May my credit report noted days past dueSo, I tried to get a resolution with US Byrider yet nothing happenedSo, I filed with the Revdex.comThe manager [redacted] contacted me and said since I was a wonderful customer, this was my 3rd vehicle and I was never late or missed a payment, the once I paid the dollar deductible that he would file to the credit paid in full so my credit would be positiveI asked if I could make payments and [redacted] said yesSo, I made payments of One in June and one in July Due to their green policy I was told by the CNAC representative that receipts are no longer given I leftThinking that this company would honor their wordsWell l, in September it shows as a repo on my credit reportWhen I called and called [redacted] would never talk to meFinally a CNAC representative contacted me and said there is no record of payments, that I am a liar and that [redacted] would never say nor do thatThen I find out the the representative I gave the payments to was terminatedI tried again with CNAC and was called a liar againSo I filed with the Revdex.com against CNAC to get my credit fixed and CNAC chose not to respond to the complaint.I want what [redacted] gave his word he would do, take off the past due and put my account paid in full and not showing repo Regards, [redacted]

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] was upset regarding his vehicle/account Please note that since filing the complaint, this matter has been addressed [redacted] purchased a [redacted] on October 17, from the J.D Byrider franchise located in Reading, PA Management contacted [redacted] regarding the mileage on his vehicle A review of the original paperwork showed the correct mileage at the time of sale Management also spoke with him regarding his due dates While [redacted] is unable to change [redacted] ’s due dates, they will continue to assist him with ongoing payment arrangements The J.D Byrider/ [redacted] franchise would like to apologize to [redacted] for any inconvenience that he may have experiencedJ.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in his complaint to your office The J.DByrider/ [redacted] franchise will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with himThanks, J.DByrider/ [redacted] Customer Service