Initial Business Response / [redacted] (1000, 10, 2015/08/28) */ ***Document Attached [redacted] Dear Ms [redacted] This represents the response of J D Home Rentals to the above referenced complaint received by Revdex.com on or about August 5, The Revdex.com graciously agreed to extend the time to respond to the complaint through August 28, Mr [redacted] rented the premises on March 9, Since that time, JD has received a single repair requestThe repair request is dated April 29, relating to electrical problems with the breaker box and the outletsAn appointment was scheduled and on April 30, the work was completed As part of a pro-active inspection process, JD gave timely notice and inspected the premises on June 16, for the purpose of evaluating the condition of the premises and to identify and address any maintenance issues that existAfter the inspection, a number of items were identified that had never been reported and needed to be addressedNumerous efforts were made to schedule times to make repairs to no avail On or about August 5, 2015, JD received the instant complaint from the Revdex.comThe items identified in the complaint were consistent with the items found during the inspection of June 16, JD attempted to contact the tenant on August 6, 2015, August 9, 2015, August 10, 2015, to no availFinally, contact was made on August 14, and an appointment was scheduled for August 18, As the work involved various trades and included the replacement of cabinets, the work took some time to completeThe major portion of the work was completed on August 21, Attached is a copy of the executed work order showing the work has been completedOn August26, a representative of JD contacted Mr [redacted] who indicated that all the work was done except putting up the screen door which had been removed to repair the front door, painting the wall patchwork which is a cosmetic repair, and removal of the construction debris which was stacked in the yard for removal by a JD trash teamThese items have been scheduled and should be completed shortlyNow that the work is near completion, a pest control service has been scheduled but has yet to be completed JD has acted reasonably and expediently to address these repairs given all the circumstances, and the essential repairs have now been completed, and the remaining maintenance issues have been scheduled and will be competed in the near future If you need any additional information, please contact me directlyAs always, JD Home Rentals remains open to the possibility of mediation in the unlikely event these matters remain in disputeVery truly yours, [redacted] Manager
Complaint 1: When I rented the house there was no shower headI purchased it so I took it with me when I movedI advised JD verbally and I ended up buying my ownThey are charging me $for the shower headResponse 1: I have reviewed the move in photos, there is a shower head presentI also have ZERO complaints in the file for a missing shower head.Complaint 2: JD Home is charging me $for mini-blindsJD Homes did work on the windows and they took them down and never replaced themI told them that alsoResponse 2: In the move in pictures there are new blinds installed, when the windows were replaced our maintenance supervisor states that he personally witnessed new blinds being installed because the old blinds would not fit the new windowsComplaint 3: I have a copy of the "walk thru inspection" that states when I moved in the house, it was in need of the following: Maintenance, Paint, Cleaning and needed the carpet replaceJD is trying to charge me $for cleaning and $for carpet cleaningI have been by the house I used to rent and JD Homes has since remodeled itThey have ripped out the carpet and knocked out walls and re-stucco it(I have pictures of the changes to the house) Why am I supposed to pay for paint and carpet? That makes no sinceResponse 3: I have reviewed the move out inspection, there is no mention of the property needing maintenance, paint, cleaning or the carpet replacedIn fact, during the move in new carpet was being installedThe pictures show the carpet installer doing the last steps of the carpet installationThe addendum to the lease that the complainant signed state that the unit must be professionally cleaned and the carpet shampooed prior to moving out or there will be a chargeThe old carpet, which still needs to be shampooed, was removed and stored at our warehouse so it would not be damaged during constructionThere has not been one penny charged for paintComplaint 4: I have had problems with cockroaches, mice, and moldI have moved out of the home for the health of my childrenI have a new baby on the way and my kids' health and welfare are most importantPlease help with the return of my depositI am a low income motherThank youResponse 4: In November of a request for Roach treatment was requestedThat spray was conducted and a follow up spray was done in December Since then no other complaints for roaches or trash have been receivedThe move out pictures show no evidence of rodents, pests, or moldConclusion: JD Home Rentals has reviewed the file multiple times including with [redacted] and has found no evidence to support her claimsThe prices charged in the disposition are our actual costs, or less than our actual costs in some casesThe savings that we are able to achieve through bulk purchasing and longstanding relationships with our vendors are passed on to our tenants as they leaveThe charges in this disposition are more than fair, and more than one complaint made by the complainant has been proven wrong with photographic evidence, therefore there are no changes that can be made to the amount owed
The letter that we sent you is our way of telling you that you have a balanceWe manage thousands of units and do not have the resources to give every tenant a phone call when their account is past dueIt is the tenant's responsibility make rent payments in full on the 1st of each month, and we do send out a courtesy letter, which you received, that indicates the amount that is owed and explains the hardships of eviction as a way to educate our tenants of the importance to keep their account currentI have reviewed your file and I have seen no evidence of anyone disputing the $pest control charge
Initial Business Response / [redacted] (1000, 10, 2015/08/28) */ ***Document Attached [redacted] Dear Ms [redacted] This represents the response of J D Home Rentals to the above referenced complaint received by Revdex.com on or about August 5, The Revdex.com graciously agreed to extend the time to respond to the complaint through August 28, Mr [redacted] rented the premises on March 9, Since that time, JD has received a single repair requestThe repair request is dated April 29, relating to electrical problems with the breaker box and the outletsAn appointment was scheduled and on April 30, the work was completed As part of a pro-active inspection process, JD gave timely notice and inspected the premises on June 16, for the purpose of evaluating the condition of the premises and to identify and address any maintenance issues that existAfter the inspection, a number of items were identified that had never been reported and needed to be addressedNumerous efforts were made to schedule times to make repairs to no avail On or about August 5, 2015, JD received the instant complaint from the Revdex.comThe items identified in the complaint were consistent with the items found during the inspection of June 16, JD attempted to contact the tenant on August 6, 2015, August 9, 2015, August 10, 2015, to no availFinally, contact was made on August 14, and an appointment was scheduled for August 18, As the work involved various trades and included the replacement of cabinets, the work took some time to completeThe major portion of the work was completed on August 21, Attached is a copy of the executed work order showing the work has been completedOn August26, a representative of JD contacted Mr [redacted] who indicated that all the work was done except putting up the screen door which had been removed to repair the front door, painting the wall patchwork which is a cosmetic repair, and removal of the construction debris which was stacked in the yard for removal by a JD trash teamThese items have been scheduled and should be completed shortlyNow that the work is near completion, a pest control service has been scheduled but has yet to be completed JD has acted reasonably and expediently to address these repairs given all the circumstances, and the essential repairs have now been completed, and the remaining maintenance issues have been scheduled and will be competed in the near future If you need any additional information, please contact me directlyAs always, JD Home Rentals remains open to the possibility of mediation in the unlikely event these matters remain in disputeVery truly yours, [redacted] Manager
Complaint 1: When I rented the house there was no shower headI purchased it so I took it with me when I movedI advised JD verbally and I ended up buying my ownThey are charging me $for the shower headResponse 1: I have reviewed the move in photos, there is a shower head presentI also have ZERO complaints in the file for a missing shower head.Complaint 2: JD Home is charging me $for mini-blindsJD Homes did work on the windows and they took them down and never replaced themI told them that alsoResponse 2: In the move in pictures there are new blinds installed, when the windows were replaced our maintenance supervisor states that he personally witnessed new blinds being installed because the old blinds would not fit the new windowsComplaint 3: I have a copy of the "walk thru inspection" that states when I moved in the house, it was in need of the following: Maintenance, Paint, Cleaning and needed the carpet replaceJD is trying to charge me $for cleaning and $for carpet cleaningI have been by the house I used to rent and JD Homes has since remodeled itThey have ripped out the carpet and knocked out walls and re-stucco it(I have pictures of the changes to the house) Why am I supposed to pay for paint and carpet? That makes no sinceResponse 3: I have reviewed the move out inspection, there is no mention of the property needing maintenance, paint, cleaning or the carpet replacedIn fact, during the move in new carpet was being installedThe pictures show the carpet installer doing the last steps of the carpet installationThe addendum to the lease that the complainant signed state that the unit must be professionally cleaned and the carpet shampooed prior to moving out or there will be a chargeThe old carpet, which still needs to be shampooed, was removed and stored at our warehouse so it would not be damaged during constructionThere has not been one penny charged for paintComplaint 4: I have had problems with cockroaches, mice, and moldI have moved out of the home for the health of my childrenI have a new baby on the way and my kids' health and welfare are most importantPlease help with the return of my depositI am a low income motherThank youResponse 4: In November of a request for Roach treatment was requestedThat spray was conducted and a follow up spray was done in December Since then no other complaints for roaches or trash have been receivedThe move out pictures show no evidence of rodents, pests, or moldConclusion: JD Home Rentals has reviewed the file multiple times including with [redacted] and has found no evidence to support her claimsThe prices charged in the disposition are our actual costs, or less than our actual costs in some casesThe savings that we are able to achieve through bulk purchasing and longstanding relationships with our vendors are passed on to our tenants as they leaveThe charges in this disposition are more than fair, and more than one complaint made by the complainant has been proven wrong with photographic evidence, therefore there are no changes that can be made to the amount owed
We will coordinate a treatment with Westcare
The letter that we sent you is our way of telling you that you have a balanceWe manage thousands of units and do not have the resources to give every tenant a phone call when their account is past dueIt is the tenant's responsibility make rent payments in full on the 1st of each month, and we do send out a courtesy letter, which you received, that indicates the amount that is owed and explains the hardships of eviction as a way to educate our tenants of the importance to keep their account currentI have reviewed your file and I have seen no evidence of anyone disputing the $pest control charge