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JDP Motorsports, LLC

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Reviews JDP Motorsports, LLC

JDP Motorsports, LLC Reviews (3)

Hello, Here is our response to the complaint: The customer purchased a Florida Speed and Performance breather tank from us on May 7, The manufacturer of the product had a delay in production that was out of our control causing a back orderWe contact our customers in those cases to
notify them of the delay and to see if they would like to continue with their orderWe would have cancelled this customer’s order upon requestThe product became available approximately a month after the original purchase date and due to the inconvenience in wait time was shipped via a FedEx expedited overnight method with proof of delivery on June 9, 2016. The customer contacted us on October 25, in regards to a forum thread dated from June-July that he had seen regarding a batch of bad tanks and wanted to know what we were going to do for him, but did not express in his initial email to our customer service department that his tank was defectiveThe impression received from the customer was that he purchased a product, people are having problems the product, now the manufacturer is out of business, and he wants to return the productOur customer service department reviewed the link to the thread provided by the customer and noticed that the manufacturer of the product had posted a comment recognizing the bad batch of tanks, but that all customers in that group had been contacted and were being taken care of with a replacementA customer service representative responded to the customer’s email and told him that we wouldn’t be able to complete a return as we have a day return policy and the product had been purchased over monthsIt is the customer’s responsibility to check the product once it’s received and contact us immediately if there’s a problemThe customer replied back stating that they were calling PayPal to receive their money back. The issue was escalated to a supervisor in which the customer then expressed that his product was defectiveThe supervisor told the customer that we were unaware of his claim regarding the defect and that we’d like to have the product returned for testingThe supervisor offered the customer the option to return the product for a store credit on a future purchase or a replacement tankThe customer was interested in a replacement, so the supervisor began the process of contacting the owner of the company that made the product to get a replacement tank sent to the customerThe supervisor told the customer that he was working on getting a replacement tank sentThe customer told the supervisor that he was going to file a chargeback through PayPal for a refund and then he would for the replacement tank once it was sentRefunds are not processed on returns or warranty/defect related issues while the customer still holds possession of the productIn warranty/defect situations we contact the manufacturer of the product for the customer so that they can initiate the process of having the defective product returned and a replacement sentSince we are the retailer and not the manufacturer, we have no control over the outcome of a warranty/defect claim as it determined by the manufacturerGenerally, the defective item is returned and a replacement is sent without exchanging money. We were willing to work with the customer to resolve the issueAfter being told in two separate occasions that the customer was going to file a chargeback, we decided to let the customer determine the path of resolution. Sincerely, Aimee P*** | JDP Motorsports | CFO/Controller801-545-Phone | [email protected] | www.jdpmotorsports.com Confidentiality Statement:This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressedIt may contain information that is confidential and prohibited from disclosureIf you are not the intended recipient, you are hereby notified that any dissemination or copying of this message or any attachment is strictly prohibitedIf you have received this item in error, please notify the original sender and destroy this item, along with any attachments

Hello, Please see our response below in regards to the most recent letter received regarding the customer’s rejection. Attached are screen shots from Facebook showing our initial attempt to resolve the customer’s issue. As seen in the first screen shot, we expressed to the customer that we were unaware of his issue, but that we had contacted the owner of the business that made the product and would have a replacement sent to him. We also offered him the option for a store credit once the product was sent back to us as an alternative solution. The customer expressed that he wanted a replacement. In the second screen shot we told the customer that we would work on getting it taken care of for him. The customer then said that he had been in contact with PayPal and that they would refund him. He then stated that if he received the refund we could send a replacement and he would send the funds for it. In the third screen shot we expressed to the customer that he still had the product and if he was going through PayPal to file a claim to receive a refund that he could send the product back to us. We have had situations where we’ve sent a replacement to a customer and not had the bad item returned, so our policy requires that the bad item is returned with a provided call tag before a replacement is sent. In this case if we had sent him the replacement after a refund was issued we would have no way of recouping the funds or the product initially sent if he decided that he didn’t want to pay for it. The customer filed the claim and PayPal has since put a hold on the funds until they determine a resolution. Attached are the screen shots from PayPal showing the dispute and hold. The funds have been removed from our account and the product is still in the customer’s possession. At this time there isn’t a middle ground on our end to be met in resolving this issue since the customer has already filed a dispute with PayPal and we currently no longer have the funds or the product. We are working with PayPal to get this issue resolved as this is the third party path the customer has chosen to use. Sincerely,Aimee P[redacted] | JDP Motorsports | CFO801-545-4215 Phone | 801-545-4217 [email protected] | www.jdpmotorsports.com

Complaint: [redacted]
I am rejecting this response because: Very poor customer service.   Told me they couldn't take the tank back and wouldn't refund me.   They sold me something that is bad and they don't stand behind product so I have to continue leaving poor reviews.   Very rude over phone and would rather have me go through pay pal for a dispute.    My bad reviews have just begun.
Sincerely,
[redacted]

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Address: 589 W 9400 S, Sandy, Utah, United States, 84070-2513

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