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JDR Windows & Doors

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JDR Windows & Doors Reviews (7)

Revdex.com: I am writing to inform you the owner, ***, of JDR Windows and Doors has abided by the contract, he has with me, by replacing the part which was broke, on one of the doors I purchased from himI am satisfied with the outcome in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Our company went to *** *** *** on Friday June ** and we took the door and the sidelight out we installed a new frame than for the door and sidelight than the the door and sidelight were installedWe fixed every issue that the customer had and also installing the saddle*** *** said that they would contact Better Business on Monday which is today and say that everything was taken care of and she was satisfied.
Please let us know if you have any questions or concerns.
Thank You!

Revdex.com:
I am writing to inform you the owner, [redacted], of JDR Windows and Doors has abided by the contract, he has with me, by replacing the part which was broke, on  one of the doors I purchased from him. I am satisfied with the outcome in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
JDR returned and labored hard, taking out the original defective door and frame, and installed new parts, including the frame, doorway, and laid down new cement to install the saddle. They tried their best to ensure everything was lined appropriately, was fitted correctly, that the door closed smoothly and we accept their efforts. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As our first renovation we were excited to renovate our doorway
and made multiple visits, as we wanted to do our best to ensure the work was
done correctly.
But they proved to be unprofessional, incompetent, irresponsible
and negligent in their craft. We would never tolerate “a gap on the top of the
door”, and would never suggest, “ we were going to take care of that”. We have
no expertise in this work. What then would be purpose in hiring JDR? Though
promising us door dimensions of 80x36 inches, the unacceptably wrong and miss
matched door they hastily put in does not even match the dimensions quoted in
their narrative, or the phone quote of 81 inches length as in reality it
measures 34.5 inches x 79 inches. Further, it is visibly obvious that the top
is misaligned, with a gap that widens away from the hinge, revealing the door
is crooked. This is in addition to the remaining grievances previously
specified.
The saddle was purchased with dimensions provided by JDR
themselves but was revealed to be the wrong size when they tried to install it.
They then provided new measurements that were once again found to be wrong, but
they insisted on making work. Their incompetence and recklessness was done at
our expense, as it cost us $300 to purchase the ill-fitting saddles on their
instructions. They were alerted soon thereafter of all issues. We do not want
them to force this defective door that was improperly installed into the
entrance, which JDR tried to convince us to do. This is not what we paid for. This
is a renovation. We want the right door with proper dimensions to be installed
the way it’s supposed to be.  JDR was deceptive,
misleading, hostile, and declared they had no intention to return, that I could
take my issues any place I liked, including litigation, as they had no regard
for consequences.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our Company installed an entry door with a sidelight and also a storm door For [redacted]. 
We kept going back and forth with them because their original door was 84 inches long and most styles they choose the factory could not make them in an 84 inch in fiberglass . She came...

to the office with her husband over 10 times trying to choose a door and trying to decide the colors she wanted. They choose a door from the brochure we gave them and they wanted it in fiberglass. The factory did not make that door in 84 inches long they could only make it in 80 but they could make the same style in steel. We contacted [redacted] and told her the situation she said that she was going to come with her husband and bring a deposit she did not want a steel door so she would go ahead with the fiberglass even though it was not going to be 84 inches long. We told her that she would have a gap on the top of the door and she stated that she was going to take care of that. We installed the doors and everything was fine. This is not the first entry door our company has installed and we were definitely not learning on the job. She had heard about us and that we did a good job and she was recommended to us.  We did not receive any calls from her of any complaint. We do give 5 year warranty on the installation and we explained to her that she can call us with any installation problem. Also the factory gives lifetime warranty if the door is not made well as she is staging so she could have contacted us on that to. These are not doors that we make ourselves the factory makes them. Also The day of the installation she had bought a saddle for the door and she wanted our guys to install it. The saddle was to short for the door and she told us to get the saddle and she would pay for it. We bought the saddle and a couple of days latter we installed it. We did not hear from her with any complaints until we heard from Better Business with an email. One of our guys went to the house and asked if we can help fix the issues she has today 5-**-16 She stated that she would be available next Saturday May ** 2016. Our guys will go on the ** and try to fix the problems that she has. I have also attached the contract we had with her. If you have any questions or concerns please contact us at ###-###-#### and also can email us.  
Thank you So much
Brunilda M[redacted] (Owner)
We contacted [redacted]

Review: On October **, 2009, Window & Door Warehouse at [redacted] came to install two doors I purchased from them. In the meantime, I was given a contract. The Contract number is # [redacted]which states twenty years of labor on doors. The contract is also signed. This company was owned by two brothers. The two brothers split up and the one which signed our contract now runs JDR Windows and Doors at [redacted]. The telephone number is ###-###-####. The owner's name is [redacted]. Anyway, they did a shoody job on installing the doors. The gasket is broke. I made several attempt to contact the owner and have him replace the gasket. He keeps making dates to come and repair my door and never, shows up. I want him to abide by the contract and repair my door.Desired Settlement: I want him to come and replace to gasket on my door. The plastic underneath the door is broke, making it difficult to close the door.

Consumer

Response:

I am writing to inform you the owner, [redacted], of JDR Windows and Doors has abided by the contract, he has with me, by replacing the part which was broke, on one of the doors I purchased from him. I am satisfied with the outcome in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: DOORS - INSTALLATION

Address: 113 20120 64 Ave, Langley, British Columbia, Canada, V2Y 1M8

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