? Complaint: [redacted] I am rejecting this response because: it is outrageous that a business can endanger the safety and well being of a client who rents a room and then the hotel provides access to this room by another person? A simple "I am sorry" can never suffice for the potential safety and danger that they placed both parties into? This type of action could have clearly escalated into violence and not just embarrassment? It is clear that the hotel does not understand that gravity of the situation and their ultimate responsibility to provide a safe and secure environment for their clients? As as for being angry and rude? Who would not be angry and rude when the hotel staff provides a key that allows a stranger into your bedroom when you are in bed? What would you expect or do yourself if that had occurred to you? ? As for 10% off of a bill is absolutely nothing that would cause corrective action from an establishment which so carelessly undervalues the severity of the situation? $and some useless BW points for a violation of your 4th Admendment Rights which accords a rented establishment the same protection as your home? I think not.Sincerely, [redacted]
? Complaint: [redacted] I am rejecting this response because: it is outrageous that a business can endanger the safety and well being of a client who rents a room and then the hotel provides access to this room by another person? A simple "I am sorry" can never suffice for the potential safety and danger that they placed both parties into? This type of action could have clearly escalated into violence and not just embarrassment? It is clear that the hotel does not understand that gravity of the situation and their ultimate responsibility to provide a safe and secure environment for their clients? As as for being angry and rude? Who would not be angry and rude when the hotel staff provides a key that allows a stranger into your bedroom when you are in bed? What would you expect or do yourself if that had occurred to you? ? As for 10% off of a bill is absolutely nothing that would cause corrective action from an establishment which so carelessly undervalues the severity of the situation? $and some useless BW points for a violation of your 4th Admendment Rights which accords a rented establishment the same protection as your home? I think not.Sincerely, [redacted]