JDS Marketing & Sales

I ordered from this company on 11/17/2020, who states that quality products and fast shipping - 5-7 days. I received a email a week later stating that that delivery times were delayed another week. The 2nd email stated that the product was in production, and would ship soon. The 3rd email, received yesterday 12/8/2020, stated that due to increased volume demands, that again, shipping would be delayed. They offered apologies, and 2 options - wait for the undetermined ship date, or cancel for a full refund. After several attempt to email their customer service - the email does not exist - I called the phone number on their website. The 1st phone call, I was put on hold, then sent to a voice mail, where I left a detailed message. My 2nd phone call was answered by James, who stated that my order had been shipped. Confused, I reiterated the 3rd email, and asked if it had indeed been shipped, if so, I asked for a tracking number. He stated that he would email it. I asked him to give it to me while on the phone, as it was supposedly on his screen. Again, trying to avoid my request, I told him that I would be contacting the BBB, and he finally gave me a tracking number that does not exist. At this point, I will let the BBB handle this. My advice to anyone thinking about purchasing from this company...DO NOT DO BUSINESS WITH THEM! Their contact information is shady at best, and they are dishonest. I will post again once this is resolved.

I ordered from this company on 11/17/2020. They claim that they pride themselves on fast production and ship times, between 5-7 days. I received emails stating that production was taking longer than anticipated, and delivery would be delayed beyond the stated 5-7 days. Another email was received stating that my order was in production and would be shipping "soon". A third email stated that due to high volume circumstances, that delivery would be delayed, at which time they offered 2 options - wait for shipment, or cancel and get a full purchase price return. The following day, after many failed attempts to email them, as their email is not valid, I called them. The first call I was placed on hold, and then instructed to leave a message that they would respond to within 24 hours. My second call I talked to James, who stated that my order had shipped, and that there was a tracking number. When I asked for a tracking number, he replied that he would email it. At this point, I asked for him to give it to me while on the phone. Again, he attempted to avoid, and I told him I would call the BBB. He relented, and provided me with a tracking number, which does not exist. BBB will be handling this now. Take it from me...DO NOT DO ANY BUSINESS WITH THIS COMPANY!

This company owns A Gift Personalized an online gift shop. Poor customer service. Look them up in IG and Facebook, countless complaints of orders not received and no responses. I order something for fathers day, its mid July and still have not received it. I requested a refund and no answer. Do not order from them! they need to be shut down.

I ordered 2 Father's Day gifts on May 29th, stating 3-6 day delivery. I first reached out to them when I had not received any piece of my order after 12 days. I attempted to call them a few times, being told by an automated message saying that they were not taking calls at that time. I emailed them asking for a status on my order, no response. Lastly, I tried to message them on Facebook Messenger where I finally got a response, but no further information on my order. I contacted them numerous other times between June 10th and June 19th. That is when I received the first of two pieces in my order. That gift arrived on June 19th. I then messaged them again that same day since I expected both gifts to arrive at the same time. I reached out once again on June 22 asking for a status update or I would file a Revdex.com complaint. Someone got back to me stating my order was split and that it would be sent when it was available. I sent one last message this past Thursday asking for a status and I have not received a response.

I have tried to contact them in every way I can find, with no help whatsoever. I have called their customer service numerous times only to be told that they are unable to take my call at this time. I have emailed them for a status update, hearing nothing back. I have only gotten a response from them on Facebook Messenger, where they basically have said "sorry, we have no further information". The gifts I ordered were for a very special Father's day. I had my first child days before and they were gifts for my father and father in law as they became granddad's this year. Not having something for my father in law was incredibly embarrassing, and I will never have that back.

This is a dishonest business, preying on consumers buying gifts for their fathers for Father's day. If they could not deliver the goods in the timely manner stated when purchasing the goods, then they should not be advertising them for sale.

I made an online purchase of a glass decanter with the JDS Marketing. The money cleared my bank account. The customer service representative emailed me telling me that the product was no longer in stock and that she can either refund the purchase or let me know when the product will be available.

I emailed her back immediately letting her know that I did NOT want to wait for the item to become available because it was for a f athers day gift. I asked her to please refund the money.
I received no response or refund for days so I emailed again. I also called the customer service phone number to which the phone number circled me around from one line to another saying that the office was closed and that I could not leave a message. This was during business hours when they claimed to be open.
I received a response this morning via email stating that they apologize that the item was previously unavailable but that they have it in stock now and is shipping it shortly. They created a shipping label but the link that they sent me does not show to what shipping company it will come from. I do not want this because I have already bought another one for my husband for fathers day. I just want a refund. I responded to the email this morning telling them to again, refund my money and do not send. I also found another phone number online for their company that is intended for wholesale customers and left a couple of voicemails since it kept cutting me off when I was trying to leave my contact information and order number. The customer service is horrible with this company.

I made a purchase with this business JDS Marketing & Sales d/b/a A Gift Personalized. They billed my card the day of my purchased right away and sent an email with an order number. After quite some time, I never received a tracking number, any more emails and they would not answer their phone. There is no way to track the item, after they sent a text. It doesnt work. It sends you to a google sign on page and when you log in, it states you have no order and to enter a tracking number. There is no tracking number available. They send you in circles and they do not appear credible. I believe this company goes by a few names. If there was an issue with the product or back order, it should be communicated. This was a birthday gift so I am very disappointed. In addition, there have been many negatives reviews on their Facebook page also and online with many 1 star reviews with complaints.