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JDS Precision Industries Inc

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JDS Precision Industries Inc Reviews (1)

Review: We hired Mr. S[redacted] to excavate our yard for a pool installation. We had Mr. S[redacted] out there twice to fix the pool area as the first time it was not big enough for the 24 ft pool we told him we were getting. He came back out ad dug some more and also knew that the area needed to be level for a pool install. We paid Mr. S[redacted] a total of $1800 to complete the excavation and expected it to be correct as he is the certified engineer, etc in his field. We had the pool company come out to install the pool only to fond out it was not done correctly by Mr. S[redacted] he did not level it off correctly for a pool to be installed we now had to pay the pool company another $620 to have it done. When we tried to call Mr. S[redacted] on it he hung up on us, and has not returned calls regarding this matter. We paid for the yard to be excavated for a pool install to someone who claimed he knew what he was doing and did not do it correctly and we had to pay for the same service again.Desired Settlement: We would like to be reimbursed for the extra fee ($620) that we had to pay to the pool company due to Mr. S[redacted] not completing the job/service correctly that we had paid him for and refused to speak to us to try and fix it. We should not have had to pay the pool company and extra fee to complete the work that we had already paid MR. S[redacted] to complete. His disregard to try and settle this and hanging up on us and ignoring calls in unacceptable business practice.

Business

Response:

[redacted] Revdex.com [redacted]5/28/2015Dear [redacted]:I have received your letter regarding a complaint assigned # [redacted]. As you mention, there are always two sides to a story and as a business owner it is my desire to truly satisfy our customers with the work that has been agreed upon.While it is agreed that we were hired to do excavating and were aware of a pool to eventually be put in, our job was not coordinated through a pool company and our job was large rough excavating. The hillside was excavated with 2 levels. Dirt was dumped from top to lower level next to driveway expanding the landing area. The top was rough graded for a 17’ pool. The work was approved and [redacted]. paid us. We were requested to come back to make the area larger (possibly a misunderstanding of the actual pool size - seeing that she says it was a 24’ rather than 17'). Typically we charge a minimum of $500 to take machine somewhere for work. We went back and excavated the top area back more as requested. While there, we were also asked to move sand that they had someone else deliver from the lower area up to the top. We did the requested excavating and moved the sand and were only paid $100 for our time and service.After several months, we received another call. Customer wanted re-grading and large stones on bank. While we were not contracted to provide, we recommend that customer do some type of planting to prevent erosion. This was not done. We agreed to deliver large stones and see about cleaning up the areas were the bank slid. Unfortunately, the day that we were requested to work ([redacted]. was off work), it was rainy. While it was explained that it needed to be dry, it was insisted that we come at this time. The stones were delivered and while grading was done, it was difficult and not the best due to the conditions. While there, we provided additional services of lifting shingles up to his roof and grading an area where a swing set had been.While the customer states that they are being asked to pay for the same services again from the pool company, this is clearly a misunderstanding of the different services. The cost for our large rough excavating was a fair price. Final leveling and finish work from the pool company costs are beyond our responsibility. These things were explained in a phone call. Additional calls from customer were a demand for additional work for free or a refund. Again, it is my desire for customers to be satisfied and I am truly sorry for any misunderstanding.Sincerely, Tina S[redacted]JDS Precision Industries, Inc.

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Description: LANDSCAPE CONTRACTORS, LANDSCAPE ARCHITECTS

Address: PO Box 41117, Pittsburgh, Pennsylvania, United States, 15202

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