JD's Sprinkler Systems

Thank you for the opportunity to respond to Mr. Tyrone J[redacted].  Phoenix Career Services is bonded and operates under the laws of the State of Arizona, and is licensed through the Labor Department.  Our team is comprised of career consultants, licensed career counselors, certified resume...

writers, researchers, and recruiters who provide upper mid-level career guidance.  We take pride in our staff, strategies, and methods to meet both individual and corporate expectations.  In support of this policy, we guarantee to support our clients and business associates with consistently honest and ethical practices that ensure and promote business integrity.  A relationship with any employment agency is a mutual partnership requiring both party’s participation, execution, and follow-through. The company has attempted to directly resolve Mr. J[redacted]’s complaint but he repeatedly refuses to communicate directly with the company since his last meeting on September 2, 2015, following 25 individual meetings.  Our Client Satisfaction Agreement includes our refund policy and a mutual dispute resolution policy.  Unfortunately, Mr. J[redacted] refuses to engage in the dispute resolution process but instead engages in third party defamation attempts and intentional tortious business interference. Unfortunately, items noted in Mr. J[redacted] letter are both misleading and inaccurate.  The company has provided and made available the services procured.  No employment agency can control the decision of a hiring party and due to our confidentiality agreement with our clients we are unable to disclose Mr. J[redacted]’s personal employment obstacles in this response.  We will continue to honor our services agreement and encourage Mr. J[redacted] to engage in services or our dispute resolution policy directly to help bring his criticism to closure.

Ms. [redacted] apparently will not respond to the firm's emails.  We have sent another email offering an arbitration hearing as provided in our service agreement to attempt to resolve the matter.   Copy attached herein.

Phoenix Career Services is concerned to hear that Ms. [redacted] is expressing dissatisfaction with services nine (9) months after accepting a position.  Ms. [redacted] entered a program of career advancement consulting that she implements; the company is pleased that she reached a decision to accept...

a position. Due to our confidentiality agreement we are unable to disclose personal challenges and disposition that led to her career acceptance decision.  Ms. [redacted] did voluntarily disengage from our services when she accepted a position; upon position acceptance a  final invoice was issued and unfulfilled. The firm has every intention of honoring Ms. [redacted]'s agreement and has reached out to Ms. [redacted] for a resolution.  We will notify the Revdex.com as soon as we receive a resolution or reach an alternative solution.[redacted]Client Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I responded by email one week ago, and have not received a response at this point.  The business' response did not address the complaint or requested resolution.]
Regards,
[redacted]

Thank you for your reply.  The firm continues to stand by our services for Mr. J[redacted] and we are here to assist as agreed to or proceed with our dispute resolution process which includes binding arbitration as provided in our Client Satisfaction Agreement.  We have been unable to get Mr. J[redacted] to reply directly to these steps as he agreed to in the service agreement.  A copy of his signed service agreement was provided in our earlier reply.  Thank you again for the opportunity to help resolve this with Mr. J[redacted].