Sign in

JD's Tire and Battery Center Inc.

Sharing is caring! Have something to share about JD's Tire and Battery Center Inc.? Use RevDex to write a review
Reviews JD's Tire and Battery Center Inc.

JD's Tire and Battery Center Inc. Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I am really surprised and shocked that they would lie in order to support their claim!!1. The vehicle was NOT loaded onto the bed2. The vehicle was NOT 100' from the roadway, see [redacted] maps attached the distance from where the vehicle was stuck to where they put is 28 feet.3. No recovery was needed as I MYSELF shoveled away all the snow near the wheals of the vehicle. The only thing needed was the connect the loop to the wheal to pull it out. This was a very simple hookup.4. It seems that they're billing twice (146 to bring to roadway and 108 to recover vehicle to roadway). Again, I am surprised how they are willing to violate ethical standards and lie about what occurred. Like I said I am willing to pay the 108 plus tax to settle this matter, or if you'd like even the 146 plus tax but not more. I expect a partial refund.As you can see 333.8 is a big deal for me and I can not afford it and it will hurt me very badly. I am a father of 5 kids and work VERY hard to make an honest living, this is totally unacceptable and I am hurt to the core to see someone trying to rip me off like this. My final point: I am disgusted on the way they are dealing with me, it is up to them to be honest and fair or not. They way they deal with others will come back to them.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Firstly, To say that I was explained the charges before the vehicle was removed is simply not true! I was not explained ANYTHING beforehand, only AFTER pulling my car was I given a bill.Secondly, my vehicle was not on the road as they indicated it was "off the roadway", my car was completely off the road (see attached image as proof), so there was no need for immediate action and could have waited for me to handle the situation.Third, We had called friends at [redacted] who are trained to professionally assist cars stuck in the snow.Fourth, I actually submitted a complaint the next day, however it did not go through Revdex.com therefore I submitted it again today.Fifth, If they will  look at the signed paperwork they will see that I signed "W PROTEST" - that's proof that I had rejected the charges right away!Finally, Even for the little work that was done, to charge me 333.8 is simply outrageous and a RIP OFF. If they want to charge me I am willing to go till $100.00 but not more then that.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

here are the facts to the complaint.  i have several emails from this customer calling me a rip off and more. He was given all the info on the used engine we installed prior to our work, in fact , I had asked him to please take the vehicle somewhere else to be repaired because he was calling me...

a rip off before we started. Then he apologized and asked that we repair engine. WE replaced it with a used engine. THe vehicle has high performance after market parts on it, including wires, plugs, manifolds, etc he did not want any of those changed. he wanted his old plugs etc transfered. He emailed me on NOv ** he picked up vehicle on [redacted]. On [redacted] of nov he stated his ac harness for compressor missing,and his coolant was not changed, and that he stalled on road and almost crashed, said there were witnesses . I immediately not only apologized but said I would send a tech up there to see if we did anything wrong. He did not want that said he could only have someone come at 4pm I explained that it would be late and dark and tech could not see at that point. so then I asked if he knew a shop in the area close to him he gave me his zip code and I made arrangement with mckay in troy spoke to dale and set up appointment he never contacted them I emailed him couple of times asking why he did not reply to them. he never answered. I asked for police report or name of witnesses that saw his accident if you have a crash there is usually a report, he would not furnish that info. he stated the first time he stalled he reinstalled his plug wires which we did not replace then said he replaced his cap and rotor again we did not replace and he did not want replaced. then he said his coolant wasnt changed was brown it would be impossible to not change coolant I explained to him and again said id come up or send him to shop nearby him. friday nov ** he  called and said he died on thruway we are not authorized on that part of thruway to tow so I told him to have it towed and let me know where it is and I will call, we called friday they did not look at it shop said. we called today and said the engine was siezed so we immediately said we would pay for the charges there , send a truck up and replaced the engine and deliver it back to him all at no charge. he called phone call was tapped with him being aware of that call, he refused unless we paid for his rental I explained we could not do that, but id do what I said. his invoice clearly states it has to be brought back to our shop for warranty as is done in the industry. I then called him back on nov ** at 1107 am to tell him I would indeed pay for his rental I left a message on his machine because he did not pick up phone.so I really do not know what else I can do, we do not make the parts we install them,if a part is defective it does not make our work unsatisfactory or to be threatened repeatedly with writing bad reviews -i have sent all of this info to our attorney now because he has told us he does not want us to touch his truck -i have helped him each step of the way never did I not try to help he does not want my help. we did nothing to let him feel we would not stand behind our work we have tried everything - he also told me in an email that he has been ripped off by other shops-but we have not done sohis ac was not removed by us but again I was willing to travel over 2 hours away to look at and take care of- I was willing to pay his charges today and tow this vehicle back here I cannot help someone who does not want my help- I have his invoice signed that any warranty work has to be brought back to jans med a car for warranty or it is void I do not know what else to do to help him I have tried over and over

I am unsure of what untruths the patron is stating-we did offer him a customer satisfaction refund but he even admitted he did not want to return the  part-you cannot get a refund of a damaged part without returning the part-we have every legal right to ask for that part- secondly I have a return receipt from the patrons attorney stating we answered his attorney -the bill he submitted clearly states the tires were rotated by volvo -again I am not sure what he is referring to as untruths -yes I am answering his claims that is what I need to do to protect my reputation -i am not misleading anyone I am clearly stating the facts- you do not need to replace a hub on that vehicle if a stud is damaged -there was  no damage to the  hub and there was no proof of any wrong doing on jans med a cars part-upon speaking to our attorney he has advised us not to offer the refund -we did all we could do to satisfy him but we unfortunately could not do that and for that I am sorry-but to speak of us having bad business practices is not true again not sure of any other company that would have graciously offered such a large refund no questions asked, he refused and so the offer is no longer valid per our attorney advice. again if I can supply any more info I would be happy to show a copy of the return receipt slip to his attorney that is signed by that attorneys office , the volvo invoice and any other information we may be able to provide. thank you for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If she wants to do this right. I want to have the truck repair to the standard I paid for no more or less. I currently have a rental that it paid out until Saturday.I have a voicemail sent yesterday I could not make out what was said, reimbursements for the receipts I provided to her, I am also provided the email sent to the shop she refer me to from the first stalled in which I got no response.If I offended her, I apologize, but you have to understand and be in my shoes as to what I have been experiencing.What I stated before was not to hurt her feelings, I was only addressing my concerns when it comes to the standards shops do when performing work to the vehicles I bring in for service the last 20 years.As an business owner, she should had taken that without being so defensive. Three week ago, my son and myself was in a near accidents, because the neglect of an improper basic installation.You think I was going to nice after that and again trust is earn not given, an unforeseen event that almost cost us our lives.I just wanted to be done, because I am a single parent with a 10 son. With that being said I am extremely busy with work and taking care of my son.I already lost my wife to cancer, and what this business did was like no other.I had to purchase more parts the day after the first stalled. Assuming it was normal wear and tear but to found out it was the engine that was bad.The A/C compressor is located on the top right of the engine and there a harness in the back of the compressor that engages the A/C, that is no where to be seen. Attached is the same model engine It bolts to the engine using 4 bolts. If there is a magic trick that involves not removing the compressor when conducting a engine swap on this kind of engine, please enlightening me.The coolant upon inspection was engine oil, that means I had a bad engine from the start in which they fall to realized when they were installing it.She send me a email, to contact an shop that does not provide service on weekends, when I mention to her cannot take time off of work during the week. The truck is the only transportation I currently have for the this kind of weather, and with the weather getting colder. The last thing I need to worry about is crashing because of the neglect her business provided. I am not asking for her to do her job, but if I had a business my customers safety and welfare should be my number one focus with the life of work she provides.Again, I just want this done and over. I would you hope you too?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this was recovery work off the roadway of 100' or more and then towed with flatbed to roadway it was during a state of emergency during blizzard on March ** at the request of the local police dept. as the patron himself states it was completely off the roadway he also states the vehicle was abandoned because he left the vehicle he was charged to hook the vehicle up  winch the vehicle onto the bed and recovery work to remove the vehicle that was stuck in a snow embankment about 100' from roadway  snatch blocks were used and wood and endless loop to recover this vehicle from embankment this is not just a simple hookup it was recovery work during state of emergency called in by the police his total charge was with tax 333.80  you cannot leave a vehicle abandoned at anytime but especially during a state of emergency blizzard when roadways need to be cleared the vehicle had to be removed asap and we were called by the police we charge 54 for the winch onto the bed 146 was to hook up and bring to roadway  108 is the recovery charge for snatch blocks wood and endless loop equipment to recover this vehicle out of snow off roadway and 25.80 is sales tax also the company he wanted to use was not there when we arrived and I do not believe they have tow trucks  thank you   Jan Jan's Med A Car  Tel:###-###-#### Fax: ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The facts as stated by the business are not true but merely a means to explain their actions and poor business habits and an attempt to discredit what actually happened. We cannot explain what happened in this business transaction any better than is already on record.  Our hope is that other customers will check with Revdex.com before having their car serviced at this business.  If we have accomplished that goal, I feel we have done a service for others.  Thank-you for your attention to this matter.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the customer stated he replaced a cap and rotor thats why he stalled we did not...we continue talking about the same thing I am not sure what his standards are he paid for a used engine we are standing behind the engine we are doing all we can, all his accessories were connected properly, he was given a receipt  with vid number from my supplier he is NOT legally entitled to my invoices, and that will not be provided, when the vehicle is ready he will be called he will then test drive and inspect before he leaves upon his satisfaction for  what he paid for and nothing more, he will be credited the rental fee of max of 150 upon a reciept from the rental company, I do not know what else to do, I am trying everything I can to help him and he just keeps going on and on.. we will not be responsible for any of his accessories or high performance after market parts or in any connection with repair or any parts we did not install.. I am truly trying to live up to his standards that is all I can do and I hope I can meet them.Thank you for your help with this. I have cc our attorneys on this matter truly hoping we live up to your expectations sir.

Check fields!

Write a review of JD's Tire and Battery Center Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

JD's Tire and Battery Center Inc. Rating

Overall satisfaction rating

Add contact information for JD's Tire and Battery Center Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated