Dear Mr***:Your complaint to the Revdex.com of Hawaii was referred to me forreview and responseWe apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,on date ofservice rendered based on an estimated coinsuranceWe billed your insurance, [redacted] and received insurance payment of $8,on November 13, andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate ***expected payment against the payment received from your insurance until March16, At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processingWe willmail this check to you next weekPlease contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your accountWe would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely, [redacted]
Dear Ms O[redacted], Thank you for allowing us the opportunity to look into your concerns related to your experience with The Queen’s Medical Center. Again, thank you for bringing your concerns to our attention. Our goal at The Queen’s Medical Center is to provide the best possible clinical...
care coupled with compassionate service to all of our patients. When this is in question, we appreciate the opportunity to review our practices in order to determine how and where we can improve. I hope you will find some comfort and reassurance in the knowledge that your concerns were looked into and are sorry to hear about your experience. To review your concerns: you identified you felt you were admitted under false accusations and was held under a psychiatric hold. Once cleared for discharge, you felt you were kicked out to go home on your own or go to a shelter. When trying to find a way home, which was on the mainland, you realized your phone was not charged and you were denied the ability to charge your phone and had to sit outside for over three hours in the heat. You felt staff was rude, not honest with you and your family. You also discussed being told you would get medication and other items to help with pain control which you never received. When you asked to come back into the hospital, you were not allowed back in even though the staff told your parents you were offered to come into the hospital after being discharged. You also were not given any food while in the hospital and described your stay as horrible. First of all, I am glad to hear you were able to get home safely. I was very sad to hear the many concerns you had while you were in our hospital. Your concerns were taken seriously and were forwarded to the manager of the emergency room to be investigated and followed up on. We have identified some areas to be addressed related to communication, follow through, and overall patient experience. We sincerely regret that your experience was not positive. I thank you again for the opportunity to review your concerns and learn from your experience. Please do not hesitate to call me, Joan P[redacted] at 808-[redacted] or email me at [redacted]@queens.org for any future needs. Sincerely, Joan P[redacted], APRN-CNS, RN-BC Patient Relations, Clinical Coordinator
We have addressed Mr. [redacted]’s issues of concern, and his account was adjusted to reflect a zero balance for his April 20, 2016 visit to our Imaging Department. An updated billing statement reflecting the adjustment was provided to Mr. [redacted] for his records.Again, our staff members have been coached on how to properly address similar situations in the future, and we sincerely apologize for Mr. [redacted]’s dissatisfaction.
Dear Mr. [redacted]:Your complaint to the Revdex.com of Hawaii was referred to me forreview and response. We apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,002.00 on date ofservice rendered based on an...
estimated coinsurance. We billed your insurance,[redacted] and received insurance payment of $8,893.56 on November 13, 2014 andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate [redacted]expected payment against the payment received from your insurance until March16, 2015. At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $442.59 has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processing. We willmail this check to you next week. Please contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your account. We would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] PS. Thanks to [redacted] and Hawaii Revdex.com in helping meresolve this issue.**
Dear [redacted]:Your complaint to the Revdex.com of Hawaii was referred to me for review and response. We apologize for the delay in responding back to you timely. Your complaint states that the payment you made on the date of service was more than your insurance says you were...
responsible for.After review of your account we confirmed that QMC billed your insurance, [redacted] and received two separate insurance payments totaling: $2191.33 and [redacted] determined your coinsurance to be $386.72. QMC has received your payment of $386.72 on January 22, 2015.$1,631.40 (11/28/14) Coinsurance due $287.90$559.93 (12/12/14) Coinsurance due $98.82Your account balance is zero and there is no refund due back to you because your payment was applied to the coinsurance amount. Please feel free to contact me if you have any further questions.
Complaint: [redacted]
I am rejecting this response because: in the letter to me from Queen's Medical Center [redacted], it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either. As a result, I am going to have to reject the business's response. When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response.
Thank You,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10727800, and find that this resolution is satisfactory to me if the mentioned adjustment to the account is an adjustment to $0...
Sincerely,
Dean S[redacted]
Dear Mr***:Your complaint to the Revdex.com of Hawaii was referred to me forreview and responseWe apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,on date ofservice rendered based on an estimated coinsuranceWe billed your insurance, [redacted] and received insurance payment of $8,on November 13, andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate ***expected payment against the payment received from your insurance until March16, At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processingWe willmail this check to you next weekPlease contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your accountWe would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely, [redacted]
Dear Ms O[redacted], Thank you for allowing us the opportunity to look into your concerns related to your experience with The Queen’s Medical Center. Again, thank you for bringing your concerns to our attention. Our goal at The Queen’s Medical Center is to provide the best possible clinical...
care coupled with compassionate service to all of our patients. When this is in question, we appreciate the opportunity to review our practices in order to determine how and where we can improve. I hope you will find some comfort and reassurance in the knowledge that your concerns were looked into and are sorry to hear about your experience. To review your concerns: you identified you felt you were admitted under false accusations and was held under a psychiatric hold. Once cleared for discharge, you felt you were kicked out to go home on your own or go to a shelter. When trying to find a way home, which was on the mainland, you realized your phone was not charged and you were denied the ability to charge your phone and had to sit outside for over three hours in the heat. You felt staff was rude, not honest with you and your family. You also discussed being told you would get medication and other items to help with pain control which you never received. When you asked to come back into the hospital, you were not allowed back in even though the staff told your parents you were offered to come into the hospital after being discharged. You also were not given any food while in the hospital and described your stay as horrible. First of all, I am glad to hear you were able to get home safely. I was very sad to hear the many concerns you had while you were in our hospital. Your concerns were taken seriously and were forwarded to the manager of the emergency room to be investigated and followed up on. We have identified some areas to be addressed related to communication, follow through, and overall patient experience. We sincerely regret that your experience was not positive. I thank you again for the opportunity to review your concerns and learn from your experience. Please do not hesitate to call me, Joan P[redacted] at 808-[redacted] or email me at [redacted]@queens.org for any future needs. Sincerely, Joan P[redacted], APRN-CNS, RN-BC Patient Relations, Clinical Coordinator
We have addressed Mr. [redacted]’s issues of concern, and his account was adjusted to reflect a zero balance for his April 20, 2016 visit to our Imaging Department. An updated billing statement reflecting the adjustment was provided to Mr. [redacted] for his records.Again, our staff members have been coached on how to properly address similar situations in the future, and we sincerely apologize for Mr. [redacted]’s dissatisfaction.
Dear Mr. [redacted]:Your complaint to the Revdex.com of Hawaii was referred to me forreview and response. We apologize for the delay in reviewing your account andprocessing of your refund.In regards to your account [redacted] collected a payment of $2,002.00 on date ofservice rendered based on an...
estimated coinsurance. We billed your insurance,[redacted] and received insurance payment of $8,893.56 on November 13, 2014 andthey determined your coinsurance amount due was $1,569.47.Unfortunately, no payment audit was completed on your account to validate [redacted]expected payment against the payment received from your insurance until March16, 2015. At that time, a late charge for [redacted] was applied to your accountwhich triggered a review and audit of the payment received.I have addressed the delay in review of your account with the manager of theresponsible department and have discussed the importance of timely follow upon insurance accounts.Your refund of $442.59 has been submitted to Accounts Payable will beprocessed (printed) during our Saturday Accounts Payable processing. We willmail this check to you next week. Please contact me if you do not receive thischeck by May 15.On behalf of The Queen’s Medical Center staff, please accept our sincereapologies for the untimely handling of your account. We would like to thank youfor taking the time to bring this situation to our attention, as it provides us theopportunity to evaluate and improve our services to patients.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] PS. Thanks to [redacted] and Hawaii Revdex.com in helping meresolve this issue.**
Dear [redacted]:Your complaint to the Revdex.com of Hawaii was referred to me for review and response. We apologize for the delay in responding back to you timely. Your complaint states that the payment you made on the date of service was more than your insurance says you were...
responsible for.After review of your account we confirmed that QMC billed your insurance, [redacted] and received two separate insurance payments totaling: $2191.33 and [redacted] determined your coinsurance to be $386.72. QMC has received your payment of $386.72 on January 22, 2015.$1,631.40 (11/28/14) Coinsurance due $287.90$559.93 (12/12/14) Coinsurance due $98.82Your account balance is zero and there is no refund due back to you because your payment was applied to the coinsurance amount. Please feel free to contact me if you have any further questions.
Complaint: [redacted]
I am rejecting this response because: in the letter to me from Queen's Medical Center [redacted], it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either. As a result, I am going to have to reject the business's response. When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response.
Thank You,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10727800, and find that this resolution is satisfactory to me if the mentioned adjustment to the account is an adjustment to $0...
Sincerely,
Dean S[redacted]
See attached.