Sign in

Jean-Claude Cayer Enterprises Ltd.

Sharing is caring! Have something to share about Jean-Claude Cayer Enterprises Ltd.? Use RevDex to write a review
Reviews Jean-Claude Cayer Enterprises Ltd.

Jean-Claude Cayer Enterprises Ltd. Reviews (11)

VOID AT ALL COSTThis [redacted] company needs to go out of business! They have no concept of customer service, are rude and totally unreasonableI purchased an expensive women's [redacted] heated jacket from them online [redacted] had the same item, also only online, but without the free [redacted] stereo Long story short, the jacket doesn't fit, and is not only not exchangeable, but not refundable [redacted] because I opened the [redacted] package DO NOT SHOP HEREEVERDO NOT GIVE THEM ANY OF YOUR BUSINESSEVER

[redacted] They will accept payment for an order without telling you they don't stock the product Months will go by and they will refuse to refund your money leaving you powerless

Bought a set of Cordless *** tools from this company good price Good shipping but the good ends there The sawzall stopped working days in The company told me to take it to a local *** repair shop The Drill stopped working a couple weeks later Told them I wanted a refund and wanted to ship the whole package back The company told me it had been longer than days and I would have to take it up with *** Have owned *** tools for years with no problems Had this exact set for 4-years *** ***

I ordered two tools from JC Cayer although I could get the same price on *** but I thought it would be nice to support a Canadian companyIt says on the order that it would ship in - business days and although I didn\'t like this I went with it anywayThey took the money immediately but still haven\'t shipped weeks later and there was no notification from them about any delayI sent them an email asking them to cancel my purchase since it hadn\'t shipped yet but they refusedI had to get *** to cancel the order for me.***

***
I ordered a Sander and Vacuum hose about days ago and called today to cancel the orderI was going to use the sander on an exterior job that fell through so I no longer needed that tool
The woman who answered and the sales guy were very rude and ridiculed me in a loud voiceThe told me that it was a SPECIAL ORDER and I can't cancel the orderThey hadn't shipped it out yet and was told 10-days to ship from date of purchase
They kept repeating in an angry voice that company policy on special orders was clearly stated on their websiteTtis policy was never viewable on the invoice nor the email sent to me following the order The invoice just had 'special order and shipped in 10-days' in BLUEThere was no asterisk or any warning about a policy I have now filed a dispute with ***Stay away from this business!!!!!

DO NOT BUY FROM THEM!!!
I made 2 very large purchases from them in the the last year totaling $700. The first was a [redacted] nailer which worked fine until it jack-knifed off a roof. So I ordered another, here are the facts:

- The gun came in an unmarked box with nothing in it but the gun. The previous one came in a proper [redacted] manufacturer's box with goggles and other supplies that [redacted] includes in the package. Also noted that the gun itself was labelled with a price tag?
- When I went to use the gun, I oiled it up and it didn't work and made loud hissing noises.
- Contacted customer service/sales team and told them my problem and also suggested that I was sent a floor model (which I was not informed of)
- First the sales team insisted that [redacted] opened their package and repackaged it before delivery.
- Then they suggested that maybe it was a display model but got offended because they assumed that I was accusing them of intentionally sending a gun they knew did not work.

I am a woodworker who loves his tools. I have always found the service at JC Cayer better and more informed than anything offered at the big box stores. I have spent thousands of dollars at this store and will spend more in the future. I have returned items with no issues at all and the only time something I ordered was not on time it was caused by the company who makes the product not the retailer. Honest answers like "we are not sure when it will arrive but it has been ordered" may not be what anyone wants to hear but at least you get the truth.

[redacted] They will accept payment for an order without telling you they don't stock the product. Months will go by and they will refuse to refund your money leaving you powerless.

I just found this store online and im very pls with the service I received ...I had many question about building a new kit for my company ,so I called made my suggestion and the sale person was very helpful on the phone and in person ...I would recommend this store to anyone ...no complaints !!!

JC Cayer confirmed to me that chasing the lowest price should not be the main factor when shopping for tools, customer service is.
I got the worst possible response from them when I complained about a cracked handle on my [redacted] planer, my complaint was received with indifference and I was treated with animosity and disrespect.
We all know sometimes tools can arrive broken / damaged , if that damaged tool was purchased from JC Cayer, you will have to be prepared for a big disappointment because you will not be receiving a satisfactory response, you will basically be on your own . I will never buy from JC CAYER again.

VOID AT ALL COST. This [redacted] company needs to go out of business!

They have no concept of customer service, are rude and totally unreasonable. I purchased an expensive women's [redacted] heated jacket from them online.
[redacted] had the same item, also only online, but without the free [redacted] stereo.

Long story short, the jacket doesn't fit, and is not only not exchangeable, but not refundable [redacted] because I opened the [redacted] package.

DO NOT SHOP HERE. EVER. DO NOT GIVE THEM ANY OF YOUR BUSINESS. EVER.

Check fields!

Write a review of Jean-Claude Cayer Enterprises Ltd.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jean-Claude Cayer Enterprises Ltd. Rating

Overall satisfaction rating

Add contact information for Jean-Claude Cayer Enterprises Ltd.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated