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Jean Madeline Aveda school

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Jean Madeline Aveda school Reviews (1)

Let me start by saying the Aveda products are exceptional and the students are dedicated and committed to their craftI've received services in the University City School at least 4-times over the last months or soI was so pleased I took my elderly mother as well as having an appointment for myselfThe student accidentally allowed water from the wash bowl to spill down my mothers backHer two shirts, sweater and the top of her jeans were soakedThe student was apologetic and was helpful in getting my mother as dry and warm as possibleI asked to speak to the manager about the situation and she made me wait almost an hour before she would come talk to me, she initially said there was nothing she could do because it's a school and we signed a waiverI was simply looking for some empathy and an adjustment on the billAfter heated discussion she snatched the bill from me and told me not to come back (implying if I did something bad might happen to me)I asked why the school was no longer the place for me to come, explained I run two small businesses and why customer service is of the utmost importanceThe manager/director called the cops on meI waited to hear her explanation and talk to the officer for myselfShe slinked away with a sulky attitudeThe officer said this was a customer service issue and she should have never calledThe manager/director is angry, ignorant and a poor model for customer serviceI hope all the students will exponentially exceed the poor customer standard exhibited todayAlso, the director was unwilling to give any higher management information explaining she was the highest levelIt is an independently owned franchised but the key is 'owned.'

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Address: 3945 Chestnut street, Philadelphia, Pennsylvania, United States, 19104

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