Jean Michel Devoucoux, Inc.

Review: On June 14, 2014 I ordered products from a representative, [redacted], of [redacted] and paid by personal check totaling $695.50. The products were not shipped until the end of June and I had to call several times to NJ office and ask for items which I had paid for. The one item, a girth, was too small, value $320.00 I called the representative, [redacted] several times and sent text messages, which were read via iPhone but the rep never replied. I packaged the girth and sent to the NJ address with tracking and insurance on July 11 and enclosed a note explaining the problem and requesting a refund. I have since learned that the company has moved to NY and the rep is no longer with the company. I did receive one text message from [redacted]'s manager on July 28 that he would pick up the package the next day. The parcel, as far as I can tell is still at the Belleville NJ post office. A friend of mine who speaks French has called the main office and has been told the matter will be resolved, but no one has been in contact with her or I since July 28. I am growing concerned that the company has no intention of refunding my money.Desired Settlement: I would like a refund for the product, tax and shipping.

Consumer

Response:

I received my refund please close the case