Jean Paul Boulogne

As we stated in our first response, it is standard practice to pay your first month’s rent and the prorated amount for the remaining days in the month when moving into an apartment [redacted] only required you to pay the prorated amount of $to move in on June 24, She did this because your apartment was not ready when you first arrived on propertyTypically, you would have owed $upon move in, but she allowed you to pay your July rent online on July insteadWe did not ask you to pay the $up front, so yes you did pay the amount that we required to move in [redacted] was not rude or harassing youShe was simply doing her jobOur parking permits require residents to place the sticker inside your vehicle above the inspection/registration sticker, located on the left-hand side of the windshieldThis is stated in the Parking Permit Addendum that you and [redacted] signed on June [redacted] was walking the property when she noticed that your parking permit was located on the back windshieldShe stopped to let you know where it should be displayed per the addendum you had previously signedYour boyfriend began yelling at her because the sticker had been there for five months [redacted] retreated to the office because he continued to yell at her and he followed her there minutes laterHe began yelling at [redacted] in the office and threatening to get her firedThis happened while another person was in the office witnessing his behavior, so [redacted] explained she would have to call SAPD if he continued yelling in the officeThis behavior was in violation of your lease, so [redacted] sent [redacted] a lease violation on October 8, This incident was also recorded on the security cameras in our front officePlease see attached itemWe did receive the complaint for the broken tub handle on your move in inventoryUnfortunately, an employee who is no longer employed by [redacted] did not enter it into our systemBecause of this, maintenance did not know that it needed to be fixedOur maintenance team responds to requests put into the Resident Portal and because our former employee did not enter that request into the system, maintenance was unaware of the problemWe apologize for this inconvenienceMaintenance came to fix your tub handle, but the deadbolt was engaged and no one would answer the door to let him inBecause of this, he could not complete the repair in the same dayThis happened on August 3, 2016, more than a month after your move in dateWhen [redacted] inspected your unit for bed bugs, they inspected all surrounding units and found no trace of bed bugsWe are not trying to blame you for any problems, but it is our policy that residents are responsible for the cost of treating bed bugsThis is stated in the bed bug addendum that we previously attached and you signed on June 23,

This is in response to complaint #*** made by *** ***Vistas of Vance Jackson requires all residents to pay rent on the 1st of every monthWe also allow a three day grace period with late fees starting on the 4th and we file the evection notices on the 10thThis means that Ms***
had until the 10th to pay her rent and late feesWith this being stated, Ms*** and her roommate *** ***, who is on the lease, were not evicted due to non-payment or late rentTheir lease was terminated and they were given a 24hr notice to vacate due to Mr*** assaulting the *** *** *** while she was trying to execute a lien. It states in their lease in section “Lien Against your Property for RentAll property in the apartment is subject to a contractual lien to secure payment of delinquent rent” and “Removal after We Exercise Lien for RentIf your rent is delinquent, our representative may peacefully enter the apartment, and remove and/or store all property subject to lien”Due to non-payment we were going to exercise a lien, but upon arrival Mr*** assaulted the *** *** After the assault a police report was filed under #*** and official charges will follow.When Ms*** came in to pay her rent, we had not yet filed or charged any filing fees due to Mr*** already assaulting the ***The lease violation and termination was filed before she came in to turn in her rentWhen she came into the office we gave her the notice and explained to her what happenedShe then proceeded to apologize and let us know she understood. Again, their evection and fees were not due to late payment but due to the assaultTheir final account statement states the move-out reason as “Evicted for non-compliance with community policies”The lease states in section “You, your occupants, and your guests may not engage in the following activities:” section c“disturbing or threatening the rights, comfort, health, safety, or convenience of others (including our agents and employees) in or near the apartment community”Mr*** was in violation of the lease and it resulted in a lease termination, eviction fees and move out fees

Complaint: ***
I am rejecting this response because:First of all I paid everything up front that was asked of meI was told to pay the prorate amount and all fees a on date of move in it's and to pay my rent on the 1st when it was dueI was never told to pay the following months rent up frontYour company did not do me a favor and I did not request this, I did what I was toldI would have had no problem paying it all upfrontI make more than enough money to do so!
Secondly, I like how there is no mention of how *** was rude and harassing us about a sticker on a wrong window when my boyfriend was helping me out of my car from surgeryIt's good to know that is the type of customer service your company can be proud ofLastly, I attached a copy of the original paper work turned in during the first 48hrs for repairs and noted damagesIt shows highlighted what needed to be fixedThose were not put in a separate service request cause they were turned in and spoken about to the office staff when I returned the formIn the attachment you can clearly see it says "shower knob to turn shower on BROKEN-need fixed ASAP." And again since this was turned in on 6/27/and we didn't even fully move in to live until a month later , because we still had a lease at our other apartment, the claim of not being able to enter due to deadbolt is a lie! As far as bedbugs...what guarantee do we have that a neighbor did not cause this and we are now paying everything to get the problem fixed that they will not return!? We purchased a brand new mattress from factory mattress when we moved in so I would like that to be known when blame is being placed on us by your office staffI attached a screen grab showing when the mattress was purchased on my accountI honestly feel we are being targeted and treated unprofessionally by the office staff because they don't like us for complaining about the problems we have had since moving in.
Regards,
*** ***

***, *** is not involved in any fraudulent or unethical business practices and never has beenWe reviewed your ledger and you were required to pay $upon move in on June 24, This amount included your prorated amount of $for the remainder of June and your first month’s rent
for July of $For your prorated amount, you paid $for the prorated rent, a $pet fee and $pet rentBecause your apartment was not ready, *** only required you to pay your prorated amount of $for June to move inShe allowed you to pay your July rent online on July 1, instead of the day you moved inIt is standard practice to pay your first month’s rent and the prorated amount for the remaining days in a month when moving into an apartmentThis is not fraudulent or unethical*** has proven time and time again that she is dedicated to providing our residents with the best possible living experienceShe upholds our company policies, even if you do not personally agree with themWe hold our employees to a high standard and she has never been involved in fraudulent or unethical business practices, so we do not appreciate those allegationsWe apologize that your apartment was not ready when you arrived to move in, however, your unit was ready at p.mthe same dayThe flooring company showed up late, which pushed back the cleaners by two hoursThe flooring company was in the process of installing your carpet when you first saw the unitThat is why you didn’t have carpet at the time and why your appliances had not been reinstalledWe schedule all of our move ins after p.mon the move in dateYou arrived at p.mon your lunch break to pick up the keys because you would not be able to make it back before the front office closed, but your unit was completed at the scheduled timeWhen you pick up your keys, you are required to pay the amounts owed whether it’s a.mor p.mWe looked into your maintenance requests and these are the ones we have on fileOn June 27, you put in a request to install a drip panThis was completed the same dayThe second work order was filed on August 1, for a leaking A/C unitThis was completed the same dayYou filed a work order on August 2, for the A/C unit and we completed this in the same day as wellOn August 3, we received a work order for a tub handle that was not workingThis was completed in hours, but we could not complete the necessary repairs in your unit the same day because the deadbolt was engaged during the day and there was no answer at the doorWe had to explain that the work order would be canceled if we could not enter, so it took us longer to complete the repairsThe original complaint for the tub handle was listed on the move in inventory, but an employee who is no longer employed by *** did not enter it in our systemWe are not ignoring or violating any health code lawsIn regards to the water line, we had a fire water line that was leaking undergroundWe had to shut off water in Building so this problem could be resolvedWe apologize if this caused overflow problems in your bathrooms, but unfortunately this was out of our controlWe sent out notices to all residents that our water had to be turned offWe had a carpet company come to extract the water that overflowed and they reported that the water wasn’t contaminated and was cleanWe completely understand your frustration, but this was not a health code violationWe have been in contact with you and your partner about the bed bug situationWe cancelled your maintenance requests through the Resident Portal because our onsite maintenance does not conduct pest control related inspectionsWe sent you a letter on October 11, explaining this because you asked to have all communication in writingThis letter also provided you with the inspection date, October 13, 2016, when *** *** Control would be inspecting your unitThe inspection was completed and we also had *** inspect the units surrounding your ownYour unit was the only one where bed bugs were foundWe sent you the bed bug addendum that you signed on June 23, before the inspection which outlines our policy in regards to treating bed bugsThis addendum states, “You may be required to pay all reasonable costs of cleaning and pest-control treatments incurred by us to treat your dwelling unit for bed bugs.” After *** discovered bed bugs in your apartment, we sent you a letter on October 13, to inform you of the preparation instructions to have your unit treatedThis letter stated the treatment agreement needed to be sent to us by p.mon August 14, so we could schedule your treatment immediatelyThe total for the service is $300.00, which we required to be paid in full once treatment beginsYour payment responsibilities are stated in paragraph of your lease agreementWe do not believe the situations you have described in your complaint warrant us refunding you $for October’s rent or $for the pest treatment

As we stated in our first response, it is standard practice to pay your first month’s rent and the prorated amount for the remaining days in the month when moving into an apartment. [redacted] only required you to pay the prorated amount of $412.00 to move in on June 24, 2016. She did this because your apartment was not ready when you first arrived on property. Typically, you would have owed $1324.00 upon move in, but she allowed you to pay your July rent online on July 1 instead. We did not ask you to pay the $1324.00 up front, so yes you did pay the amount that we required to move in. [redacted] was not rude or harassing you. She was simply doing her job. Our parking permits require residents to place the sticker inside your vehicle above the inspection/registration sticker, located on the left-hand side of the windshield. This is stated in the Parking Permit Addendum that you and [redacted] signed on June 23. [redacted] was walking the property when she noticed that your parking permit was located on the back windshield. She stopped to let you know where it should be displayed per the addendum you had previously signed. Your boyfriend began yelling at her because the sticker had been there for five months. [redacted] retreated to the office because he continued to yell at her and he followed her there minutes later. He began yelling at [redacted] in the office and threatening to get her fired. This happened while another person was in the office witnessing his behavior, so [redacted] explained she would have to call SAPD if he continued yelling in the office. This behavior was in violation of your lease, so [redacted] sent [redacted] a lease violation on October 8, 2016. This incident was also recorded on the security cameras in our front office. Please see attached item. We did receive the complaint for the broken tub handle on your move in inventory. Unfortunately, an employee who is no longer employed by [redacted] did not enter it into our system. Because of this, maintenance did not know that it needed to be fixed. Our maintenance team responds to requests put into the Resident Portal and because our former employee did not enter that request into the system, maintenance was unaware of the problem. We apologize for this inconvenience. Maintenance came to fix your tub handle, but the deadbolt was engaged and no one would answer the door to let him in. Because of this, he could not complete the repair in the same day. This happened on August 3, 2016, more than a month after your move in date. When [redacted] inspected your unit for bed bugs, they inspected all surrounding units and found no trace of bed bugs. We are not trying to blame you for any problems, but it is our policy that residents are responsible for the cost of treating bed bugs. This is stated in the bed bug addendum that we previously attached and you signed on June 23, 2016.