We are very sorry to hear about Ms***’s frustrations with the sensor on her [redacted] and we would very much like to help address the situation As Ms [redacted] outlined in her complaint we have attempted to do all we can to make the situation right for our failure to tighten the lug nuts on the front driver’s side wheel including fixing her problem and providing substitute transportation during that time period While we believe the issue with the rear sensor she is outlining is unrelated to the front wheel issue, and also appeared to have been previously worked on from another repair shop, we would like to schedule a time for her to bring in her vehicle again for us to look at and see what we can do to help We have attempted to contact Ms [redacted] on three different occasions by telephone (June 30, July and July 5) and have not received a return call We very much value Ms***’s business and are hopeful we can get something scheduled in the very near future to address her concerns Please advise on the best way to set up an appointment or feel free to have Ms [redacted] contact our General Manager, Mike C***, at (970) 223-or at [redacted]
Mrs***, Please contact Mike C***, General Manager of Pedersen Toyota at (970) 223-or at [redacted] to schedule a time to bring the Sequoia in so look at it and see what we can do to help Unfortunately, we have not been able to get a hold of you directly so we are hopeful you will call or email so we can get this issue resolved Thanks
We are very sorry to hear about Ms***’s frustrations with the sensor on her [redacted] and we would very much like to help address the situation As Ms [redacted] outlined in her complaint we have attempted to do all we can to make the situation right for our failure to tighten the lug nuts on the front driver’s side wheel including fixing her problem and providing substitute transportation during that time period While we believe the issue with the rear sensor she is outlining is unrelated to the front wheel issue, and also appeared to have been previously worked on from another repair shop, we would like to schedule a time for her to bring in her vehicle again for us to look at and see what we can do to help We have attempted to contact Ms [redacted] on three different occasions by telephone (June 30, July and July 5) and have not received a return call We very much value Ms***’s business and are hopeful we can get something scheduled in the very near future to address her concerns Please advise on the best way to set up an appointment or feel free to have Ms [redacted] contact our General Manager, Mike C***, at (970) 223-or at [redacted]
Mrs***, Please contact Mike C***, General Manager of Pedersen Toyota at (970) 223-or at [redacted] to schedule a time to bring the Sequoia in so look at it and see what we can do to help Unfortunately, we have not been able to get a hold of you directly so we are hopeful you will call or email so we can get this issue resolved Thanks