Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Why am I not satisfied? Their response did nothing for meIt was obviously just a letter to suck up to the Revdex.comThey basically continued to do what my complaint was mainly aboutThey ignore everything I say! How can they say they allowed me to appeal and get more money back when they didn't even acknowledge half of my appeal AND none of us have seen a check for this addition money that we were told about a week and four days ago?! It does not take that long for the post office to deliver mail in the same townTo sum up their response, they are "sorry" and will fix things for future clients, BUT have no desire to help me any furtherAgain, no acknowledgement of anything I complained aboutThis letter was just a waste Regards, [redacted] ***
Thank you for taking the time
to communicate to us why our service did not meet your expectations. We
have every desire to address your needs and provide the best solution available
to resolve your issue. That is why we reviewed your
case and granted an
additional refund for some of the contested items. We try very hard to be
fair and review each case individually
We will further evaluate how
we can prevent this problem from occurring again in the future.
Please accept our sincerest
apology for any trouble or inconvenience we have caused you. Again, we
highly appreciate your feedback as it will assist us in becoming better at what
we do. As with any business like ours, the greatest advertising we can
have is word of mouth from a satisfied customer. It’s our goal to
retain you as a satisfied customer and will hope to serve you again in the future.
Thank you,
The
Jeanne Walters Rental Team
Jeanne Walters Real Estate
E6th Street
Bloomington, IN
Office: 812-331-
Toll Free: 1-866-877-
Fax: 812-331-
www.JeanneWalters.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Why am I not satisfied? Their response did nothing for me. It was obviously just a letter to suck up to the Revdex.com. They basically continued to do what my complaint was mainly about. They ignore everything I say! How can they say they allowed me to appeal and get more money back when they didn't even acknowledge half of my appeal AND none of us have seen a check for this addition money that we were told about a week and four days ago?! It does not take that long for the post office to deliver mail in the same town. To sum up their response, they are "sorry" and will fix things for future clients, BUT have no desire to help me any further. Again, no acknowledgement of anything I complained about. This letter was just a waste.
Regards,
[redacted]
These accusations are simply not true. Our office has been very accommodating to each maintenance request and complaint from this group, which has been excessive. They have had a very demanding and combative attitude since their arrival at the property (move-in). Each repair...
that has been requested has been accommodated and there have been several clear communications about each request. A tenant called yesterday expressing that she was upset that a maintenance crew had entered her property without notification or permission. This is a very serious accusation which is not taken lightly by our office. They were notified of the repairs on several occasions and had recently requested interior repairs, as well. I went to the property to investigate the accusation and called the maintenance manager of this project. The project is a removal of a garage per the City's requirement. This project was put on hold for over a week after providing ample notice because the tenants had requested extra time to remove their belongings; which consisted mostly of trash. (pictures on file) The maintenance manager told me he had knocked on the door and asked if they could plug in an extension cord for their power tools. They were met with a friendly tenant who agreed to allow them access to the electrical outlet just inside the door. There was not an exterior outlet to utilize. The tenants are not communicating with each other and this is where the confusion began. When I visited the property I explained to the upset tenant that they had been given permission by her roommate. She was combative and kept asking why a sub-contractor was at her property at all. We hire all subcontractor for all jobs of all properties that we manage. We do not have one specific maintenance crew. We have several groups that we work with. She did not seems to understand that process. I kept explaining that they were given permission by her other roommate to plug in their extension cord. She asked why there wasn't someone above me she could speak to and I explained that I am the property manager. Her response was " what are we supposed to do when our property manager is a B[redacted]?" I said that is not very endearing and walked away. The statement that they are being harassed is over statement.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Why am I not satisfied? Their response did nothing for meIt was obviously just a letter to suck up to the Revdex.comThey basically continued to do what my complaint was mainly aboutThey ignore everything I say! How can they say they allowed me to appeal and get more money back when they didn't even acknowledge half of my appeal AND none of us have seen a check for this addition money that we were told about a week and four days ago?! It does not take that long for the post office to deliver mail in the same townTo sum up their response, they are "sorry" and will fix things for future clients, BUT have no desire to help me any furtherAgain, no acknowledgement of anything I complained aboutThis letter was just a waste Regards, [redacted] ***
Thank you for taking the time
to communicate to us why our service did not meet your expectations. We
have every desire to address your needs and provide the best solution available
to resolve your issue. That is why we reviewed your
case and granted an
additional refund for some of the contested items. We try very hard to be
fair and review each case individually
We will further evaluate how
we can prevent this problem from occurring again in the future.
Please accept our sincerest
apology for any trouble or inconvenience we have caused you. Again, we
highly appreciate your feedback as it will assist us in becoming better at what
we do. As with any business like ours, the greatest advertising we can
have is word of mouth from a satisfied customer. It’s our goal to
retain you as a satisfied customer and will hope to serve you again in the future.
Thank you,
The
Jeanne Walters Rental Team
Jeanne Walters Real Estate
E6th Street
Bloomington, IN
Office: 812-331-
Toll Free: 1-866-877-
Fax: 812-331-
www.JeanneWalters.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Why am I not satisfied? Their response did nothing for me. It was obviously just a letter to suck up to the Revdex.com. They basically continued to do what my complaint was mainly about. They ignore everything I say! How can they say they allowed me to appeal and get more money back when they didn't even acknowledge half of my appeal AND none of us have seen a check for this addition money that we were told about a week and four days ago?! It does not take that long for the post office to deliver mail in the same town. To sum up their response, they are "sorry" and will fix things for future clients, BUT have no desire to help me any further. Again, no acknowledgement of anything I complained about. This letter was just a waste.
Regards,
[redacted]
These accusations are simply not true. Our office has been very accommodating to each maintenance request and complaint from this group, which has been excessive. They have had a very demanding and combative attitude since their arrival at the property (move-in). Each repair...
that has been requested has been accommodated and there have been several clear communications about each request. A tenant called yesterday expressing that she was upset that a maintenance crew had entered her property without notification or permission. This is a very serious accusation which is not taken lightly by our office. They were notified of the repairs on several occasions and had recently requested interior repairs, as well. I went to the property to investigate the accusation and called the maintenance manager of this project. The project is a removal of a garage per the City's requirement. This project was put on hold for over a week after providing ample notice because the tenants had requested extra time to remove their belongings; which consisted mostly of trash. (pictures on file) The maintenance manager told me he had knocked on the door and asked if they could plug in an extension cord for their power tools. They were met with a friendly tenant who agreed to allow them access to the electrical outlet just inside the door. There was not an exterior outlet to utilize. The tenants are not communicating with each other and this is where the confusion began. When I visited the property I explained to the upset tenant that they had been given permission by her roommate. She was combative and kept asking why a sub-contractor was at her property at all. We hire all subcontractor for all jobs of all properties that we manage. We do not have one specific maintenance crew. We have several groups that we work with. She did not seems to understand that process. I kept explaining that they were given permission by her other roommate to plug in their extension cord. She asked why there wasn't someone above me she could speak to and I explained that I am the property manager. Her response was " what are we supposed to do when our property manager is a B[redacted]?" I said that is not very endearing and walked away. The statement that they are being harassed is over statement.