Working with JED Mechanical was smooth and stress free The technicians arrived promptly and handled themselves in a very professional manner Once the job was started they took care of an unexpected issue with ease and communicated with me through every step of the process The work looks good due to attention to detail by the technicians Very pleased with the result
My complaint is not with the actual service that I received with the technicianHe was able to repair my problem efficientlyI do have a problem with how they handle their invoices with your credit card informationWithin hours after the technician leaving my house, I had unauthorized transactions on my accountThankfully, my bank put a hold on my account due to suspected fraudI'm extremely cautious of giving my card number out and I never do and should have followed my gut instinct, when the technician started to write my card number, along with the expiration date, and digit secuirty code on the invoiceLong story short, a filed a police report as advised by my bankThe investigation was closed because no one admitted to using my card number for online purchasesI explained to my home insurance company what happened because I owed them for the fee for service because when JED tried to process my card a couple of days later, the card was declined because my card had already been closedI'm assuming that my home Insurance company forwarded my complaint to JEDMaria who claims to be the manager of the company called me to get more informationI updated her on exactly what happened, but she was extremely defensive and assured me that a police officer had not contacted their officeSo, I explained to her what happened and gave her the case number and name of the office working on my caseDuring this conversation, she confirmed that is was their policy to write card numbers down on invoices and then the technician will put it in an office to get processedLong story short, the case was closed because no one at JED admitted to using that cardI spoke with Maria after finding out my case as closed to offer some suggestions to prevent things like this from happening to another customerShe was very rude and told me that the case was closed and that my complaint "was neither here nor there" and that I should not falsely accuse a technician of fraudI explained to her, that I never accused the technician, but I did believe that is was someone from the company who had access to the invoicesI do not believe that this just happens to be a coincidenceIt is my right, to file a complaint and be concerned with their practice of handling customers financial informationIt is their job as the consumer, to protect their clients' fininacial information
Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our companyJed Mechanical
Working with JED Mechanical was smooth and stress free The technicians arrived promptly and handled themselves in a very professional manner Once the job was started they took care of an unexpected issue with ease and communicated with me through every step of the process The work looks good due to attention to detail by the technicians Very pleased with the result
My complaint is not with the actual service that I received with the technicianHe was able to repair my problem efficientlyI do have a problem with how they handle their invoices with your credit card informationWithin hours after the technician leaving my house, I had unauthorized transactions on my accountThankfully, my bank put a hold on my account due to suspected fraudI'm extremely cautious of giving my card number out and I never do and should have followed my gut instinct, when the technician started to write my card number, along with the expiration date, and digit secuirty code on the invoiceLong story short, a filed a police report as advised by my bankThe investigation was closed because no one admitted to using my card number for online purchasesI explained to my home insurance company what happened because I owed them for the fee for service because when JED tried to process my card a couple of days later, the card was declined because my card had already been closedI'm assuming that my home Insurance company forwarded my complaint to JEDMaria who claims to be the manager of the company called me to get more informationI updated her on exactly what happened, but she was extremely defensive and assured me that a police officer had not contacted their officeSo, I explained to her what happened and gave her the case number and name of the office working on my caseDuring this conversation, she confirmed that is was their policy to write card numbers down on invoices and then the technician will put it in an office to get processedLong story short, the case was closed because no one at JED admitted to using that cardI spoke with Maria after finding out my case as closed to offer some suggestions to prevent things like this from happening to another customerShe was very rude and told me that the case was closed and that my complaint "was neither here nor there" and that I should not falsely accuse a technician of fraudI explained to her, that I never accused the technician, but I did believe that is was someone from the company who had access to the invoicesI do not believe that this just happens to be a coincidenceIt is my right, to file a complaint and be concerned with their practice of handling customers financial informationIt is their job as the consumer, to protect their clients' fininacial information
Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our companyJed Mechanical