March 31, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 17, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her card, and that she would have to wait for a replacement card [redacted] also states that she did not ask RushCard to block her card and needs to have access to the funds on her account Per previous response on July 31, [redacted] spoke with RushCard customer service and was advised that the card account was blocked due to the card being compromised [redacted] was advised that a card replacement needed to be processed [redacted] rejected the card replacement to be sent to her On May 31, a corporate customer service representative attempted to contact [redacted] to advise of the information regarding her RushCard account We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I have not been refunded and would like to know how I may go about been refunded sense I have not been helped, and they are doing it to me again I filed another dispute and closed my account Sept17, I believe it was due to my sister in law and was informed by several of their repsentives and a manger that on the 29th of Septa check would be mailed out to me and I have not received any check yet and have not been told anything this is not fair or right and I would like to be refunded Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am not satisfied with their resolutionI have yet to hear back from them regarding my issues and $will not cover the fact that I couldn't pay my bills on time because they kept declining my card even though I have more than enough money to cover the bills I was trying to pay This is poor customer service at it's bestI would also like my $refunded to me for the rush of a card and I would like for them top cover my late fees Regards, [redacted]
May 10, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 10, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he has submitted documents and RushCard still has not sent him his funds [redacted] would like the funds on his RushCard account On April 19, [redacted] account was closed due to a Bank closure This being the case documentation is required on the account [redacted] was asked to submit a copy of his Government Issued Identification, proof of address and a copy of his release papers As of date we have received a copy of [redacted] identification card and a form of the proof of address The proof of address submitted was deemed invalid The acceptable forms of proof of address would be: utility bill, cable bill, phone bill, insurance statement, and a government benefits letter which would indicate the type of benefits you are receiving A RushCard corporate customer service specialist attempted to contact [redacted] on May 11, to advise of this information If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####) Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I still have not received my direct deposit I've already checked with my employer and rushcard has not returned anything Rushcard reps did not give direct answers as to when and where my money is as I have missing funds Regards, [redacted] ***
October 19, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 12, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied Our records indicate on September 29, 2017, [redacted] disputed transactions with [redacted] ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, [redacted] claim was denied due to pattern of useShe had made payments to [redacted] on 06/01/and 07/01/ Should [redacted] have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint stated that an unauthorized transaction was charged to her RushCard account [redacted] also stated that she would like to be refunded $back to her account On December 2, 2015, an unauthorized transaction in the amount of $from Diet Health was made on [redacted] accountPrior to the allegedly unauthorized transaction, [redacted] account balance was $On December 19, 2015, a partial credit of $was issued to [redacted] RushCard accountOn December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transactionRushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures We appreciate this feedback and sincerely apologize for the inconvenience this matter has causedOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
February 13, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has been contacting RushCard to get her online account working [redacted] also states she has tried several times to get her online account password changed [redacted] would like better customer service and her online password changed Our records indicate that on February 6, [redacted] successfully logged into her online account and made changes If [redacted] is still having difficulty changing her online password she will need to contact RushCard customer service directly at ###-###-#### for assistance A RushCard corporate resolutions specialist attempted to contact [redacted] on February 13, to discuss her online access We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still do not have access to my funds, my ATM card is denied which is extremely embarrassing, I have a child to feed, bills to pay, and two weeks without cash is unacceptableI had a $bill pay to [redacted] on October 9th deducted from my account which never got to them and this was before the October 12th debacle, there is no reason it should take close to weeks to correct these issuesThey are offering $as compensation when I have received $in late fees from my credit card companies? they don't care that Rush Card is having technical issues! There are people really suffering because of this an $is nothing and is a joke, attached is my account history showing the wrong card number, a transfer to rush goals which has over $in it which I can not access or see, as well as the $bill pay that never got to [redacted] *** Regards, [redacted]
Revdex.com: I've contacted rush several times about my refund and the representatives were so for sure I was getting my money back marchMarch.15th I received a email saying they were suspending my account and was going to send me my remaining balance by a check of I contacted rush to see why they suspended my account and they stated the dispute found an error and I will not be getting my money back after I provided them several information , even a police report.I've been contacting rush within the past 2weeks for them to send me a copy of my transactions for proof they will not do soWon't even give me an explanation on why I cannot get my money back they let someone steal out of my accountEvery time I asked to speak to a supervisor or the dispute team for an explanation they would hang up or have me on hold for so long to where I would hang up and have to call again
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveBased on our investigation, we have concluded an error occurred; therefore, funds were credited to your account and this matter is considered closedSincerely, Dispute Resolution
May 10, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 5, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he never applied for a RushCard [redacted] also states he contacted RushCard to advise of the potential identify theft on his card and did not receive any assistance with his concerns On May 5, [redacted] called RushCard customer service to advise he did not apply for the card account In addition on May 6, the RushCard account ending in 4466, has been blocked due to [redacted] not applying for the card account The Rushcard account is being reviewed and monitored by our internal Risk department A corporate customer specialist contacted [redacted] on May 10, to provide the account information We appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard Regards, Satoyra HCorporate Customer Service
On June 28, [redacted] reversed the transaction that was fraudulently made but Rush card is saying I benefited from something I don't understand how that is if [redacted] reversed the fraudulent transaction why isn't rush card giving me my money back its unexceptable
January 5, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance [redacted] account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $RushCard records show that there was no error that occurred on [redacted] account at the time of the conversion, therefore no compensation will be provided to the account We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 16, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 8, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and MsWider has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properlyIn addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceRushCard shows no record of a direct deposit that was received on October 30, for [redacted] If [redacted] was expecting a direct deposit to post to her RushCard account she will need to contact the remitterWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Recently I filed a dispute because the ATM didn't dispense my withdrawal request of $but the money was taken out my account (dispute in process) than I had an issue with [redacted] mobile who charge my rush card twice on May for $and $the $was an over chargedI contacted [redacted] Mobile who insisted that they didn't charge my card an extra $and I was given th he run around so I than disputed it with rush card ( which if I was over charged I should file a dispute) well rush card has close my account ( never gave me a reason to why) and I been a loyal customer for yearsI have money in my account that I need to useThis has been an inconvenience and I will take legal action for my account being falsely closed for no reasonI received a credit from [redacted] mobile for $and rush card stole that MoneyRush card has fraudulently closed my account and reversed my ATM dispute because I filed a Revdex.com complaint(My account was closed and provisional credit reverse the day after I filed Revdex.com complaint)I want my account reopened and my put back in my account And noone ever reached out yo me from rush card Regards, [redacted]
November 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 11, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that her funds for $are pending on her RushCard account [redacted] also states that she would like the pending hold to be released The transaction for [redacted] in the amount of $was pending on [redacted] RushCard account ending in As of November 14, 2016, the pending hold for $has since been released On November 14, 2016, a corporate customer service representative attempted to contact [redacted] to advise of the information Regards, RushCard Corporate Customer Service
May 28, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer Name: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on April 30, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources The $transaction [redacted] refers to in her complaint stems from an ATM transaction on April 22, [redacted] complaint contends that $was debited from her RushCard account ending in [redacted] without notification On April 22, at 12:15pm EST, [redacted] RushCard ending in [redacted] received an authorization hold for an ATM transaction at [redacted] ** The $ATM transaction plus a $ATM fee at [redacted] did not settle until April 29, At the time of the settlement, [redacted] had an available balance of $70.06, forcing [redacted] account to reflect a negative balance As a courtesy to [redacted] ***, without any requirement to do so, on May 20, 2015, RushCard reversed fees on [redacted] account totaling $ Additionally, RushCard issued a $courtesy credit to [redacted] account on May 28, We apologize for any inconvenience to [redacted] ***If [redacted] wishes to dispute the ATM transaction, she needs to contact RushCard to initiate a formal dispute We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Customer Service Specialist
October 30, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 27, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she nor her friend has received the $for the Refer a Friend program [redacted] also states that she met all the qualifications and wants her $for the promotion From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card FeeQualifying Load must be made via ACH credit, cash load, or Ingo check depositAs disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: Our records indicate that [redacted] friend that she referred did not me all the qualifiers for the Refer a Friend promotionOn October 27, a corporate resolution specialist contacted [redacted] to advise her of this informationA detailed message was left for a callback We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
March 31, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 17, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her card, and that she would have to wait for a replacement card [redacted] also states that she did not ask RushCard to block her card and needs to have access to the funds on her account Per previous response on July 31, [redacted] spoke with RushCard customer service and was advised that the card account was blocked due to the card being compromised [redacted] was advised that a card replacement needed to be processed [redacted] rejected the card replacement to be sent to her On May 31, a corporate customer service representative attempted to contact [redacted] to advise of the information regarding her RushCard account We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I have not been refunded and would like to know how I may go about been refunded sense I have not been helped, and they are doing it to me again I filed another dispute and closed my account Sept17, I believe it was due to my sister in law and was informed by several of their repsentives and a manger that on the 29th of Septa check would be mailed out to me and I have not received any check yet and have not been told anything this is not fair or right and I would like to be refunded Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am not satisfied with their resolutionI have yet to hear back from them regarding my issues and $will not cover the fact that I couldn't pay my bills on time because they kept declining my card even though I have more than enough money to cover the bills I was trying to pay This is poor customer service at it's bestI would also like my $refunded to me for the rush of a card and I would like for them top cover my late fees Regards, [redacted]
May 10, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 10, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he has submitted documents and RushCard still has not sent him his funds [redacted] would like the funds on his RushCard account On April 19, [redacted] account was closed due to a Bank closure This being the case documentation is required on the account [redacted] was asked to submit a copy of his Government Issued Identification, proof of address and a copy of his release papers As of date we have received a copy of [redacted] identification card and a form of the proof of address The proof of address submitted was deemed invalid The acceptable forms of proof of address would be: utility bill, cable bill, phone bill, insurance statement, and a government benefits letter which would indicate the type of benefits you are receiving A RushCard corporate customer service specialist attempted to contact [redacted] on May 11, to advise of this information If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####) Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I still have not received my direct deposit I've already checked with my employer and rushcard has not returned anything Rushcard reps did not give direct answers as to when and where my money is as I have missing funds Regards, [redacted] ***
October 19, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 12, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states she disputed transactions, but her dispute ended up being deniedShe would like to know why dispute was denied Our records indicate on September 29, 2017, [redacted] disputed transactions with [redacted] ***, totaling $In her subsequent dispute form she claimed, her card was in her possessionOn October 11, 2017, [redacted] claim was denied due to pattern of useShe had made payments to [redacted] on 06/01/and 07/01/ Should [redacted] have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint stated that an unauthorized transaction was charged to her RushCard account [redacted] also stated that she would like to be refunded $back to her account On December 2, 2015, an unauthorized transaction in the amount of $from Diet Health was made on [redacted] accountPrior to the allegedly unauthorized transaction, [redacted] account balance was $On December 19, 2015, a partial credit of $was issued to [redacted] RushCard accountOn December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transactionRushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures We appreciate this feedback and sincerely apologize for the inconvenience this matter has causedOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
February 13, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: February 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has been contacting RushCard to get her online account working [redacted] also states she has tried several times to get her online account password changed [redacted] would like better customer service and her online password changed Our records indicate that on February 6, [redacted] successfully logged into her online account and made changes If [redacted] is still having difficulty changing her online password she will need to contact RushCard customer service directly at ###-###-#### for assistance A RushCard corporate resolutions specialist attempted to contact [redacted] on February 13, to discuss her online access We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still do not have access to my funds, my ATM card is denied which is extremely embarrassing, I have a child to feed, bills to pay, and two weeks without cash is unacceptableI had a $bill pay to [redacted] on October 9th deducted from my account which never got to them and this was before the October 12th debacle, there is no reason it should take close to weeks to correct these issuesThey are offering $as compensation when I have received $in late fees from my credit card companies? they don't care that Rush Card is having technical issues! There are people really suffering because of this an $is nothing and is a joke, attached is my account history showing the wrong card number, a transfer to rush goals which has over $in it which I can not access or see, as well as the $bill pay that never got to [redacted] *** Regards, [redacted]
Revdex.com: I've contacted rush several times about my refund and the representatives were so for sure I was getting my money back marchMarch.15th I received a email saying they were suspending my account and was going to send me my remaining balance by a check of I contacted rush to see why they suspended my account and they stated the dispute found an error and I will not be getting my money back after I provided them several information , even a police report.I've been contacting rush within the past 2weeks for them to send me a copy of my transactions for proof they will not do soWon't even give me an explanation on why I cannot get my money back they let someone steal out of my accountEvery time I asked to speak to a supervisor or the dispute team for an explanation they would hang up or have me on hold for so long to where I would hang up and have to call again
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveBased on our investigation, we have concluded an error occurred; therefore, funds were credited to your account and this matter is considered closedSincerely, Dispute Resolution
May 10, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 5, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he never applied for a RushCard [redacted] also states he contacted RushCard to advise of the potential identify theft on his card and did not receive any assistance with his concerns On May 5, [redacted] called RushCard customer service to advise he did not apply for the card account In addition on May 6, the RushCard account ending in 4466, has been blocked due to [redacted] not applying for the card account The Rushcard account is being reviewed and monitored by our internal Risk department A corporate customer specialist contacted [redacted] on May 10, to provide the account information We appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard Regards, Satoyra HCorporate Customer Service
On June 28, [redacted] reversed the transaction that was fraudulently made but Rush card is saying I benefited from something I don't understand how that is if [redacted] reversed the fraudulent transaction why isn't rush card giving me my money back its unexceptable
January 5, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance [redacted] account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $RushCard records show that there was no error that occurred on [redacted] account at the time of the conversion, therefore no compensation will be provided to the account We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 16, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 8, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and MsWider has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properlyIn addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceRushCard shows no record of a direct deposit that was received on October 30, for [redacted] If [redacted] was expecting a direct deposit to post to her RushCard account she will need to contact the remitterWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Recently I filed a dispute because the ATM didn't dispense my withdrawal request of $but the money was taken out my account (dispute in process) than I had an issue with [redacted] mobile who charge my rush card twice on May for $and $the $was an over chargedI contacted [redacted] Mobile who insisted that they didn't charge my card an extra $and I was given th he run around so I than disputed it with rush card ( which if I was over charged I should file a dispute) well rush card has close my account ( never gave me a reason to why) and I been a loyal customer for yearsI have money in my account that I need to useThis has been an inconvenience and I will take legal action for my account being falsely closed for no reasonI received a credit from [redacted] mobile for $and rush card stole that MoneyRush card has fraudulently closed my account and reversed my ATM dispute because I filed a Revdex.com complaint(My account was closed and provisional credit reverse the day after I filed Revdex.com complaint)I want my account reopened and my put back in my account And noone ever reached out yo me from rush card Regards, [redacted]
Please re open my complaint and contact the businessI am having deposit problems againThank you[redacted] Revdex.com ID [redacted]
November 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 11, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that her funds for $are pending on her RushCard account [redacted] also states that she would like the pending hold to be released The transaction for [redacted] in the amount of $was pending on [redacted] RushCard account ending in As of November 14, 2016, the pending hold for $has since been released On November 14, 2016, a corporate customer service representative attempted to contact [redacted] to advise of the information Regards, RushCard Corporate Customer Service
May 28, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer Name: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on April 30, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources The $transaction [redacted] refers to in her complaint stems from an ATM transaction on April 22, [redacted] complaint contends that $was debited from her RushCard account ending in [redacted] without notification On April 22, at 12:15pm EST, [redacted] RushCard ending in [redacted] received an authorization hold for an ATM transaction at [redacted] ** The $ATM transaction plus a $ATM fee at [redacted] did not settle until April 29, At the time of the settlement, [redacted] had an available balance of $70.06, forcing [redacted] account to reflect a negative balance As a courtesy to [redacted] ***, without any requirement to do so, on May 20, 2015, RushCard reversed fees on [redacted] account totaling $ Additionally, RushCard issued a $courtesy credit to [redacted] account on May 28, We apologize for any inconvenience to [redacted] ***If [redacted] wishes to dispute the ATM transaction, she needs to contact RushCard to initiate a formal dispute We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Customer Service Specialist
October 30, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 27, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she nor her friend has received the $for the Refer a Friend program [redacted] also states that she met all the qualifications and wants her $for the promotion From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card FeeQualifying Load must be made via ACH credit, cash load, or Ingo check depositAs disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: Our records indicate that [redacted] friend that she referred did not me all the qualifiers for the Refer a Friend promotionOn October 27, a corporate resolution specialist contacted [redacted] to advise her of this informationA detailed message was left for a callback We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service