January 9, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: January 5, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she contacted RushCard customer service regarding a pending transaction in the amount of $100.00 from [redacted] Bank. [redacted] states [redacted] bank advised they would not collect on the funds. [redacted] would like the funds credited back to her RushCard account. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to 10 (ten) days.” RushCard records indicate that [redacted] contacted customer service on January 5, 2018 and spoke to an agent regarding the pending hold in the amount of $100.00 from [redacted] Bank. Our records further indicate that the customer service agent advised [redacted] to speak with the merchant regarding the funds or to send in a Merchant Hold Release Letter. As of date the transaction has settled to the account on January 6, 2018. [redacted] has since filed a dispute for this transaction. On January 9, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree this information provide* is false! I even contacted the merchant and the time and they had no profile that I was a member with them. I never authorized the charge nor I’m not a member with this company. You still haven’t sent my denial letter. Please issue my refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Rush card never contacted me. My number is [redacted] and NO ONE tried to contact me. Rush card falsely closed my account the day after I filed my Revdex.com COMPLAINT And legal action is taking place
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they will need to address this issue to other RushCard cardholders on social media on how to get their money as well. ( see attachment) last night, there were a group of folks that is asking when this issue is going to get fix, instead RushCard was posting about the eclipse. Revdex.com: The fix was the transfer goals page was MOVED to another place without any notification(text, email,social,etc) to anyone. Im glad that I got my money back but RushCard, inform your loyal customers about this issue please. You already lost a customer, don't lose any more. Thank you.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 26, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
November 3, 2015 [redacted] filed an error allegation dispute regarding a
transaction in the amount of $172.32 from [redacted]. RushCard dispute
team has not received a signed error allegation dispute form from [redacted]
as of yet. Per RushCard Cardholder
Agreement, the dispute process can take up to 45 to 90 days to investigate and
a provisional credit is only guaranteed to be issued if the cardholder
qualifies. A final letter will be sent to the address on the account notifying
[redacted] of the resolution. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I reject the response by unirush.They are clearly not addressing the issue. The charge is from...
NOVEMBER 12,2016..FROM CHOICE HOTELS...I stated that my card ending in 1976 was cancelled and replaced on October 9,2016..... How can a card be cancelled and replaced on OCTOBER 9,2016 but be charged a month later NOVEMBER 12,2016.I have attached the receipt from merchant showing what card was charged and what day.
the matter remains unsettled because I was in [redacted] and the only person that has my information my husband was as well we were on a boat all day in a hotel room the previous night I used my card at the room. My account was compromised someone was not only able to take my card number and duplicate it they knew my pin? I did not use my card it was in my possesion the day of the incident and the night before I called right away when my transaction in [redacted] declined. Ive had this card sine 2013 I have never reported a claim. I would like this investigated I would like to see them request ATM footage they will see whoever it was didn't have my card. I would like an actual address to where the funds were withdrawn because it does not give me any information. my money was taken and before any investigation was given they said oh well. I want the return of my funds this has to be a banking error on Rushcard because myself or anyone I know didn't take my card because it was with me and the only person that knows my pin was also. I want to see a full investigaton and return of all funds.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 25,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint ID:...
[redacted]
Consumer: [redacted]
To Whom It
May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 24, 2016. UniRush, LLC
which is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
Parson’s complaint contends that her Tax Refund direct deposit did not post to
her account. [redacted] indicates that
the IRS stated that the Tax Refund was sent to the Rushcard account. [redacted] also states that she would like her
Tax Refund mailed to her home address.
On March
24, 2016 [redacted] contacted RushCard customer service to inquire about her
tax refund direct deposit. [redacted] was advised that her RushCard account was
closed and to contact the IRS website for deposit information. The Tax Refund direct deposit has not been
credited to the RushCard account as of date. On March 25, 2016 a corporate
customer service specialist attempted to contact [redacted].
We
appreciate [redacted]’s feedback and sincerely apologize for the inconvenience
this may have caused.
Regards,
RushCard Corporate
Customer Service
On May 25, 2016, [redacted] filed a card to card transfer dispute in the amount of $667.96. On May 27, 2016, [redacted] RushCard account ending in [redacted] was blocked due to possible account take over. In accordance with RushCard Cardholder Agreement, RushCard requested proof of identity to be provided. [redacted] contacted RushCard customer service and was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. As of June 8, 2016, RushCard has not received any documentation. [redacted] can fax the documentation to the Corporate Office at ###-###-#### and once received, the documentation will be forwarded to the appropriate department for review. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Anna D. RushCard Corporate Customer Service
October 20,
2015
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
[redacted]
Complaint number: [redacted]
Complaint date: October 13, 2015
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.
We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.
It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance.
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.
RushCard Customer
Service
September 30, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: September 29, 2016 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends there were charges on her account that was not authorized and would like the difference of what was authorized and unauthorized credited back to her RushCard account. On September 29, 2016 there was a charge authorized from [redacted] for $74.44, [redacted] indicated that she only authorized $62.03 we show upon reconciliation [redacted] processed the transaction for $62.03. As a result, we show the difference of $12.41 has was reversed back to [redacted] RushCard account and now reflects in her available balance. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter. Regards, RushCard Corporate Customer Service
Revdex.com:I have not heard anything from unirush. I sent several request and called numerous times and just keep getting the run-around. I requested documents if any was obtain from the merchants and nothing. I was told they didn't investigate with the merchant they just assumed since I previously made purchase with the merchants in other states that the claims for [redacted] will not be refunded. As mentioned before unirush did not investigate my fraud charges. They do not want to refund my money as a consumer who should be protected under the fdic laws. Unirush is making assumptions. My card along with 2 other credit cards were stolen the cery same day. I am asking the Revdex.com to order unirush to provide all documents use for this investigation and to credit my accountThank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com: I have read the response from Unirush and I still don't agree with them or there methods. Rush is playing as I said before. The $553.21 was given back to me after they void the check that they sent to me at first. Plus they took an extra $30.00 from me but yet they said they put it back. I had to have them sent me my may online statement so highlight and sent them the proof that they didn't. Rush is untrustworthy. I have read their cardholder agreement. It clearly says that if you see something that is not right with in 2days let rush know, that what I did. I don't believe that rush has conducted a proper investigation on my dispute case because if they had they could look and see that there has been not one time since 2003 have I ever done a Card to card transfer ever. With me requesting my online statements from January 2015 to June 2016 the proof is right there. I have filed a police report with the police and I have talked to the Attorney General in my of [redacted] and made every complaint to every agency that I could. Now I ask you if someone that unauthorized such a thing would they be going through all this? And the answer is NO! As I said if rush was doing the proper thing and did a proper investigation they could know that [email protected] is not a real E-mail. Rush is playing and they are unprofessional and they are playing. I will take this to the next step if I have to and I mean every word.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thanks I have reviewed their reply, and I am rejecting their response. All of the terms a conditions for my promo off were read and did not read what their are saying about it. I was promised my other $25 and I won't load a dime more untill it is disperse to my account. This is also on the account that they told me more than once and on different times and dates it should be dispersed and had me waiting for it. Their customers service is terrible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In addition to funds taken from me 2 months in a row for replacement cards $35 I'm also being charged per transaction fees when I have rushunlimited plan $6 to date. I never requested my card ending in [redacted] be closed I requested the funds on my closed card [redacted] be moved over. All I was offered was a "paper bill" which it cost me $2 to cash. There's a lot of unethical and unfair practices going on with rushcard. How can you be the benefit receiver for ssa my only source of income and you're draining me of much needed funds in my household. I'm not pleased with their services, have reported to the social security administration and am currently looking for another card through a reputable company whose goal isn't to rob the poor. If I cancelled the card ending in [redacted] why did I have no knownledge of this until 9/28 while at the gas station attempting to purchase gas. My car had to be pushed home. I hung up on Karen because she was frustrating me and I was driving. This is one big mess my family and friends are aware and have advised I go to chase liquid card.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[A refund posted still have no access to my account and monies from a previous refund is still not showing and an expired card from August is showing. I spoke to someone name Catherine there
Regards,
[redacted]
January 9, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: January 5, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she contacted RushCard customer service regarding a pending transaction in the amount of $100.00 from [redacted] Bank. [redacted] states [redacted] bank advised they would not collect on the funds. [redacted] would like the funds credited back to her RushCard account. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to 10 (ten) days.” RushCard records indicate that [redacted] contacted customer service on January 5, 2018 and spoke to an agent regarding the pending hold in the amount of $100.00 from [redacted] Bank. Our records further indicate that the customer service agent advised [redacted] to speak with the merchant regarding the funds or to send in a Merchant Hold Release Letter. As of date the transaction has settled to the account on January 6, 2018. [redacted] has since filed a dispute for this transaction. On January 9, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree this information provide* is false! I even contacted the merchant and the time and they had no profile that I was a member with them. I never authorized the charge nor I’m not a member with this company. You still haven’t sent my denial letter. Please issue my refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Rush card never contacted me. My number is [redacted] and NO ONE tried to contact me. Rush card falsely closed my account the day after I filed my Revdex.com COMPLAINT And legal action is taking place
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they will need to address this issue to other RushCard cardholders on social media on how to get their money as well. ( see attachment) last night, there were a group of folks that is asking when this issue is going to get fix, instead RushCard was posting about the eclipse. Revdex.com: The fix was the transfer goals page was MOVED to another place without any notification(text, email,social,etc) to anyone. Im glad that I got my money back but RushCard, inform your loyal customers about this issue please. You already lost a customer, don't lose any more. Thank you.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 26, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
November 3, 2015 [redacted] filed an error allegation dispute regarding a
transaction in the amount of $172.32 from [redacted]. RushCard dispute
team has not received a signed error allegation dispute form from [redacted]
as of yet. Per RushCard Cardholder
Agreement, the dispute process can take up to 45 to 90 days to investigate and
a provisional credit is only guaranteed to be issued if the cardholder
qualifies. A final letter will be sent to the address on the account notifying
[redacted] of the resolution. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I reject the response by unirush.They are clearly not addressing the issue. The charge is from...
NOVEMBER 12,2016..FROM CHOICE HOTELS...I stated that my card ending in 1976 was cancelled and replaced on October 9,2016..... How can a card be cancelled and replaced on OCTOBER 9,2016 but be charged a month later NOVEMBER 12,2016.I have attached the receipt from merchant showing what card was charged and what day.
the matter remains unsettled because I was in [redacted] and the only person that has my information my husband was as well we were on a boat all day in a hotel room the previous night I used my card at the room. My account was compromised someone was not only able to take my card number and duplicate it they knew my pin? I did not use my card it was in my possesion the day of the incident and the night before I called right away when my transaction in [redacted] declined. Ive had this card sine 2013 I have never reported a claim. I would like this investigated I would like to see them request ATM footage they will see whoever it was didn't have my card. I would like an actual address to where the funds were withdrawn because it does not give me any information. my money was taken and before any investigation was given they said oh well. I want the return of my funds this has to be a banking error on Rushcard because myself or anyone I know didn't take my card because it was with me and the only person that knows my pin was also. I want to see a full investigaton and return of all funds.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 25,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint ID:...
[redacted]
Consumer: [redacted]
To Whom It
May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 24, 2016. UniRush, LLC
which is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
Parson’s complaint contends that her Tax Refund direct deposit did not post to
her account. [redacted] indicates that
the IRS stated that the Tax Refund was sent to the Rushcard account. [redacted] also states that she would like her
Tax Refund mailed to her home address.
On March
24, 2016 [redacted] contacted RushCard customer service to inquire about her
tax refund direct deposit. [redacted] was advised that her RushCard account was
closed and to contact the IRS website for deposit information. The Tax Refund direct deposit has not been
credited to the RushCard account as of date. On March 25, 2016 a corporate
customer service specialist attempted to contact [redacted].
We
appreciate [redacted]’s feedback and sincerely apologize for the inconvenience
this may have caused.
Regards,
RushCard Corporate
Customer Service
On May 25, 2016, [redacted] filed a card to card transfer dispute in the amount of $667.96. On May 27, 2016, [redacted] RushCard account ending in [redacted] was blocked due to possible account take over. In accordance with RushCard Cardholder Agreement, RushCard requested proof of identity to be provided. [redacted] contacted RushCard customer service and was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. As of June 8, 2016, RushCard has not received any documentation. [redacted] can fax the documentation to the Corporate Office at ###-###-#### and once received, the documentation will be forwarded to the appropriate department for review. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Anna D. RushCard Corporate Customer Service
October 20,
2015
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
[redacted]
Complaint number: [redacted]
Complaint date: October 13, 2015
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.
We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.
It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance.
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.
RushCard Customer
Service
September 30, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: September 29, 2016 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends there were charges on her account that was not authorized and would like the difference of what was authorized and unauthorized credited back to her RushCard account. On September 29, 2016 there was a charge authorized from [redacted] for $74.44, [redacted] indicated that she only authorized $62.03 we show upon reconciliation [redacted] processed the transaction for $62.03. As a result, we show the difference of $12.41 has was reversed back to [redacted] RushCard account and now reflects in her available balance. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter. Regards, RushCard Corporate Customer Service
Revdex.com:I have not heard anything from unirush. I sent several request and called numerous times and just keep getting the run-around. I requested documents if any was obtain from the merchants and nothing. I was told they didn't investigate with the merchant they just assumed since I previously made purchase with the merchants in other states that the claims for [redacted] will not be refunded. As mentioned before unirush did not investigate my fraud charges. They do not want to refund my money as a consumer who should be protected under the fdic laws. Unirush is making assumptions. My card along with 2 other credit cards were stolen the cery same day. I am asking the Revdex.com to order unirush to provide all documents use for this investigation and to credit my accountThank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com: I have read the response from Unirush and I still don't agree with them or there methods. Rush is playing as I said before. The $553.21 was given back to me after they void the check that they sent to me at first. Plus they took an extra $30.00 from me but yet they said they put it back. I had to have them sent me my may online statement so highlight and sent them the proof that they didn't. Rush is untrustworthy. I have read their cardholder agreement. It clearly says that if you see something that is not right with in 2days let rush know, that what I did. I don't believe that rush has conducted a proper investigation on my dispute case because if they had they could look and see that there has been not one time since 2003 have I ever done a Card to card transfer ever. With me requesting my online statements from January 2015 to June 2016 the proof is right there. I have filed a police report with the police and I have talked to the Attorney General in my of [redacted] and made every complaint to every agency that I could. Now I ask you if someone that unauthorized such a thing would they be going through all this? And the answer is NO! As I said if rush was doing the proper thing and did a proper investigation they could know that [email protected] is not a real E-mail. Rush is playing and they are unprofessional and they are playing. I will take this to the next step if I have to and I mean every word.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thanks I have reviewed their reply, and I am rejecting their response. All of the terms a conditions for my promo off were read and did not read what their are saying about it. I was promised my other $25 and I won't load a dime more untill it is disperse to my account. This is also on the account that they told me more than once and on different times and dates it should be dispersed and had me waiting for it. Their customers service is terrible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In addition to funds taken from me 2 months in a row for replacement cards $35 I'm also being charged per transaction fees when I have rushunlimited plan $6 to date. I never requested my card ending in [redacted] be closed I requested the funds on my closed card [redacted] be moved over. All I was offered was a "paper bill" which it cost me $2 to cash. There's a lot of unethical and unfair practices going on with rushcard. How can you be the benefit receiver for ssa my only source of income and you're draining me of much needed funds in my household. I'm not pleased with their services, have reported to the social security administration and am currently looking for another card through a reputable company whose goal isn't to rob the poor. If I cancelled the card ending in [redacted] why did I have no knownledge of this until 9/28 while at the gas station attempting to purchase gas. My car had to be pushed home. I hung up on Karen because she was frustrating me and I was driving. This is one big mess my family and friends are aware and have advised I go to chase liquid card.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[A refund posted still have no access to my account and monies from a previous refund is still not showing and an expired card from August is showing. I spoke to someone name Catherine there
Regards,
[redacted]